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Added 3 mins ago
Sales Associate
The Dufresne Group
Guelph, ON
Full-time
2+ years of sales experience (retail or commissioned preferred)
Added 3 mins ago
Pizza Maker (Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
$19 to $21 CAD / hour
Full-time
A Pizza Maker is responsible for producing roman-style pizza alla pala in accordance with our authentic Italian recipes. Reports to the Bakery & Pala Lead.
Added 3 mins ago
Overnight Bakery Lead (Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
$24 to $26 CAD / hour
Full-time
In Eataly’s 24-hour operating bakery, a Bakery Lead is responsible for producing delicious bread and focaccia in accordance with our authentic Italian recipes. Reports to the Bakery Manager.
Added 3 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
Lead proactive media engagement and pitching across Canada and Quebec, identifying the right story, spokesperson, timing, and outlet for corporate, product, customer, data, and industry…
Added 3 mins ago
GARAGE - Team Leader PT - Aberdeen Mall
Groupe Dynamite, Inc Garage
Kamloops, BC
Part-time
1 year of experience as a team lead, preferably in a retail environment
Added 16 mins ago
Restaurant Management | Leadership Roles
The Canadian Brewhouse
Winnipeg, MB
Full-time
Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality…
Added 17 mins ago
Customer Success Manager, Growth
Flywheel
Toronto, ON
Full-time
You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, eCommerce, or retail media.
Added 17 mins ago
Overnight Bakery Lead (Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
$24 to $26 CAD / hour
Full-time
In Eataly’s 24-hour operating bakery, a Bakery Lead is responsible for producing delicious bread and focaccia in accordance with our authentic Italian recipes. Reports to the Bakery Manager.
Added 17 mins ago
Project Manager
Mawg Design
Toronto, ON
Full-time
…including branding, digital experiences, marketing campaigns, retail executions and more. Your responsibilities will…
Added 17 mins ago
Pizza Maker (Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
$19 to $21 CAD / hour
Full-time
A Pizza Maker is responsible for producing roman-style pizza alla pala in accordance with our authentic Italian recipes. Reports to the Bakery & Pala Lead.
Added 19 mins ago
Corporate Store Key Holder
Bulk Barn
Woodbridge, ON
Experience in a retail environment is an asset
Added 19 mins ago
Outside Sales Representative
PFG | Performance Good Group
Calgary, AB
2+ years of experience in food service, wholesale, grocery, or retail convenience industries.
Added 19 mins ago
Flying Tiger Copenhagen - Store Manager - Square One
Fox Group Canada Inc.
Mississauga, ON
Full-time
Be part of a unique and growing global brand where creativity, fun, and customer experience are at the heart of everything we do. You’ll have the opportunity to make an impact, grow your…
Added 19 mins ago
Service Manager - Country Ford Wilkie
FFUN Group
North Battleford No. 437, SK · North Battleford, Saskatchewan
Full-time
We’re looking for a hands-on Service Manager who can lead our service department, develop a strong team, and deliver an experience that keeps customers coming back. If you’re a…
Added 19 mins ago
Flying Tiger Copenhagen - Store Manager - Markville
Fox Group Canada Inc.
ON · Markham, Ontario
Full-time
Be part of a unique and growing global brand where creativity, fun, and customer experience are at the heart of everything we do. You’ll have the opportunity to make an impact, grow your…
Added 19 mins ago
Service Manager - Country Ford Wilkie
FFUN Group
Wilkie, SK
Full-time
We’re looking for a hands-on Service Manager who can lead our service department, develop a strong team, and deliver an experience that keeps customers coming back. If you’re a…
Added 19 mins ago
Flying Tiger Copenhagen - Shift Lead - Square One
Fox Group Canada Inc.
Mississauga, ON
Part-time
We are looking for a Shift Lead who is a motivated and hands-on leader, passionate about retail and customer experience. This person thrives in a dynamic environment and can support,…
Added 19 mins ago
Flying Tiger Copenhagen - Shift Lead - Markville
Fox Group Canada Inc.
ON · Markham, Ontario
Part-time
We are looking for a Shift Lead who is a motivated and hands-on leader, passionate about retail and customer experience. This person thrives in a dynamic environment and can support,…
Added 34 mins ago
Store Manager
Chatters Limited Partnerships
Ottawa, ON
Full-time
Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
Added 34 mins ago
Assistant Store Manager
Michaels Stores
Saanich, BC
Full-time
…their implementation of our inventory management processes. Lead the operational processes to deliver sales and profits while protecting our assets. Assist in supervising and leading a team…
Added 34 mins ago
Delivery Truck Driver (Class 1/3/5)
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Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 34 mins ago
Sales (Fitness Advisor) - Sudbury Lasalle and Gary
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Added 46 mins ago
Oracle Retail MFCS Lead Analyst
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Added 46 mins ago
Communications analyst - intermediate
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Added 46 mins ago
Exhibitions and Events Manager
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Apple

CA-Senior Manager

Canada

Experience: Have 3 years of leadership experience in retail, sales, or a related field.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader.

Description

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have 3 years of leadership experience in retail, sales, or a related field. Be proficient in written and spoken French if your role is based in Quebec - English is required for roles throughout Canada (sign language supported for both languages).

Preferred Qualifications

You can: Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks. Follow through on commitments and establish mechanisms to encourage others to do the same. Instill trust within the team and operate with a high level of integrity. Make timely and sound decisions by asking questions and using analytics, experience, and judgment. Communicate with excellence, and tailor your communication style to different audiences. Develop others through mentorship, coaching, and effective feedback. Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment. Manage work through effective organization, planning, and prioritization.

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More about this job

Responsibilities

The Senior Manager is responsible for driving store performance goals, executing operational strategies, and fostering an inclusive environment. They lead and develop a diverse team while ensuring exceptional customer service and effective floor leadership.

Requirements

Candidates must have at least 3 years of leadership experience in retail or a related field. Proficiency in English is required for all Canadian roles, with French proficiency required for positions based in Quebec.

Skills

Leadership
Retail management
Team development
Customer service
Operational strategy
Performance management
Decision making
Conflict resolution
Mentorship
Coaching
Communication
Analytical skills
Inclusion and diversity
Recruiting
Training

Visa sponsorship

Not detected in the job text

Keywords

Retail
Management
Leadership
Customer Experience
Operations
Team Building
Performance Goals
Inclusion
Diversity
Coaching
Mentorship
Strategy
Recruitment
Floor Leadership
Conflict Resolution
Analytics
Decision Making
Communication
Policy Compliance
Asset Protection

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