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Added 9 hours ago
EI
Computer technician
ERS International
Scarborough, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Apple Certified Technical Coordinator (ACTC) Certification
Added 13 hours ago
CA-Technical Expert
Apple
Winnipeg, MB
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a…
Added 1 day ago
CB
Cell Phone/Computer Repair Technician
Cape Breton Job Board
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Knowledge of Android and Apple operating systems
Added 1 day ago
IP
Powerline Technician
Iconic Power Systems Inc.
Calgary, AB
- Full-time
Utilize Iconic-provided software and Apple products daily.
Added 1 day ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
We are currently recruiting for a Deskside Support Technician I. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Alberta.
Added 2 days ago
W
Deskside Support Technician I
Worley
Calgary, AB
- Full-time
We are currently recruiting for a Deskside Support Technician I. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Alberta.
Added 2 days ago
DA
Technology Support Technician
Downingtown Area School District
NB · Chiasson Office, NB
- Full-time
The Technology Support Technician is a member of DASD's Technology Division. This division is split into four separate teams:
Added 2 days ago
MH
Behaviour Consultant - Calgary
Monarch House
Calgary, AB
- Part-time
Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)
Added 2 days ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
…the business hours of 8:00 – 5:00 and will perform Hardware Technician duties when not providing Help Desk Support. These duties cover support, install, maintain and troubleshoot computers,…
Added 2 days ago
TC
CUPE 1328 - IT Field Technician
Toronto Catholic District School Board
Toronto, ON
- Full-time
With a staff of 14,000, the TCDSB is a dynamic school board and is seeking three (3) IT Field Technician within the ICT Services department.
Added 2 days ago
TB
IT Support Specialist
The BMI Group
Thorold, ON
- Full-time
Troubleshoot and resolve Tier 2 issues across Microsoft 365, Windows and Apple devices, hardware, software, and user access.
Added 2 days ago
D-
Technicien Informatique (contrat 4+ mois)
DELAN - IT Talent Solutions
Brossard, QC
- Full-time
Connaissances en Intune et Apple Business Manager (atout)
Added 3 days ago
HelpDesk Supervisor
University of Toronto
Toronto, ON
Working knowledge of macOS and iOS, including basic configuration, troubleshooting, and support of Apple desktops, laptops, and mobile devices
Added 6 days ago
XT
Technicien Réseau/Network Technician
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Connaissances pratiques de Microsoft Intune et d’Apple Business Manager
Added 6 days ago
U
Parts Specialist
U-Haul
Calgary, AB
- Full-time
We offer a Technician Training Program that encompasses both Ford and GMC training classes, as well as a Tool-Purchase Program.
Added 6 days ago
U
Pre-Inspection Specialist
U-Haul
Calgary, AB
- Full-time
We offer a Technician Training Program that encompasses both Ford and GMC training classes, as well as a Tool-Purchase Program.
Added 6 days ago
U
Shop Helper
U-Haul
Calgary, AB
- Full-time
We offer a Technician Training program that encompasses both Ford and GMC Training Classes, as well as a tool purchase program.
Added 6 days ago
U
Pre-Inspection Specialist
U-Haul
Calgary, AB
- Full-time
We offer a Technician Training Program that encompasses both Ford and GMC training classes, as well as a Tool-Purchase Program.
Added 7 days ago
U
Detail Specialist
U-Haul
Brampton, ON
- Full-time
While working in our detailing bay, you will also be able to continue to grow through our Technician Training Program, through classes from Ford, GMC and U-Haul itself. U-Haul will provide…
Added 7 days ago
LD
Service Technician
London Drugs Limited
Prince George, BC
- $18.25 to $21.58 CAD / hour
- Other
Current and applicable Apple Certification (ACMT, ACiT), familiarity with Apple Service Metrics (PSP, CSAT, ACSE) and proven user experience in MacOs Operating Systems
Added 9 days ago
CC
AV/IT Technician
Centennial College Student Association
Toronto, ON
- Part-time
Location: The AV/IT Technician may be required to work at varied locations, such as the Athletic & Wellness Centre, Student Centre at Progress, other Centennial campuses and any special…
Added 10 days ago
C
Technicien au centre d'assistance
CGI
Quebec, QC
- Full-time
The Service Desk Technician is responsible for providing Level 1 IT support via phone, email and chat, our team is comprised of dynamic, passionate people with a focus customer service…
Added 10 days ago
CD
Technicien en TI – Spectacles en tournée | IT Technician – Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Expérience en soutien technique pour Apple iOS et OS X, un atout
Added 10 days ago
LD
Service Technician
London Drugs Limited
Delta, BC
- $18.25 to $21.58 CAD / hour
- Other
Current and applicable Apple Certification (ACMT, ACiT), familiarity with Apple Service Metrics (PSP, CSAT, ACSE) and proven user experience in MacOs Operating Systems
Added 13 days ago
Hitch Professional
U-Haul
Regina, SK
…hard-working, knowledgeable person for the position of Hitch Service Technician. Hitch Service Technicians work in U-Haul Moving and Storage Center lots to provide outstanding service to…

Apple

CA-Technical Expert

Winnipeg, MB, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for Apple’s products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services. A Technical Expert exemplifies a skilled technician and shares knowledge across the team.

Description

Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported). Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

You can: Demonstrate technical expertise of Apple products and services, including repairing devices. Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. Solve customer concerns through care, learning, and presenting technical problems and solutions clearly. Communicate effectively and tailor your communication style to different audiences. Support and educate the broader team by sharing knowledge, experiences, and insights. Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members.

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More about this job

Responsibilities

Perform hardware and software repairs on Apple products while providing empathetic customer support and technical education. Collaborate with team members to identify recurring service issues and maintain high-quality repair standards.

Requirements

Requires experience in retail or sales and the ability to perform physical hardware repairs with fine motor skills. Candidates must be available to work flexible schedules including nights, weekends, and holidays.

Skills

Technical troubleshooting
Hardware repair
Customer service
Software diagnostics
Communication
Problem solving
Product education
Team collaboration
Attention to detail
Fine motor skills
Technical expertise
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Apple
Retail
Technical Expert
Genius Bar
Hardware Repair
Software Troubleshooting
Customer Experience
Diagnostics
Technical Support
Inclusion
Diversity
Sales
Customer Service
iPhone
Repair Procedures

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