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Added 5 mins ago
R
General labourer - landscaping
rodex
Québec, QC
- $20 to $22 CAD / hour
- Full-time
- On-site
Added 7 mins ago
O
Food and beverage server
Oeuforie
Québec, QC
- From $16.6 CAD / hour
- Full-time
- Contract
- On-site
Added 13 mins ago
AS
Technical Product Manager - Digital Channel Applications
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches…
Added 13 mins ago
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(CAN) Associé, marchandise générale
Walmart
Quebec, QC
- Full-time
1700 BOUL LEBOURGNEUF, VILLE DE QUEBEC, QC G2K 2M4, Canada
Added 13 mins ago
S
SDET Lead
SIMPRO
Montreal, QC
- Full-time
Bilingual Communication (Quebec Requirement): Professional proficiency in both French and English is standard for Montreal-based leadership positions to align with local business operations…
Added 13 mins ago
CRM Lead
BRP
Montreal, QC
…in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in…
Added 23 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Added 23 mins ago
KB
Project Sales Associate
Kent Building Supplies
Corner Brook, NL
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 23 mins ago
MT
Class 1 Dedicated East Power Driver (night shift)
Midland Transport
Dieppe, NB
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 23 mins ago
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Head of Growth & Marketing – Canada
Kurage
Montreal, QC
- Full-time
Added 23 mins ago
CD
Coordinator - Labour Relations
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
Added 23 mins ago
PG
Mechanical Engineer
PACO Group
Longueuil, QC
- Full-time
…industrial machines (Paco Spiralift). Technologies developed here in Quebec, on Montreal's South Shore, are now used all over the world. Here, there's no mass production: each project…
Added 28 mins ago
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IT Business Analyst
AtkinsRéalis
Montreal, QC
- Full-time
…members of the Canadian or global leadership team located outside…
Added 28 mins ago
Sales Associate
Laura Canada
Edmonton, AB
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 28 mins ago
T
Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Added 28 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
Added 28 mins ago
T
Personal Banker Trainee
TD
Calgary, AB · Canmore, AB
- Full-time
Added 28 mins ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
Added 28 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
Added 28 mins ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
Added 28 mins ago
T
Customer Experience Associate
TD
Kelowna, BC
- Part-time
Added 28 mins ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
Added 28 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
Added 28 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Added 28 mins ago
MU
Administrative Student Affairs Coordinator
McGill University
Vancouver, BC · Strathcona Anat&Dent
- Full-time

Apple

CA-Technical Specialist

Coquitlam, BC, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. You should also be proficient in written and spoken French if your role is based in Quebec - English is required for the rest of Canada (sign language supported for both languages).

Preferred Qualifications

You can: Demonstrate technical expertise of Apple products and services. Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Navigate customer service issues with care and strong interpersonal skills. Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. Work in a fast-paced environment and balance multiple tasks at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple’s core values. Be curious and open to learning from others and helping each other grow.

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More about this job

Responsibilities

Provide technical support and troubleshooting for Apple hardware and software while educating customers on products and repair options. Collaborate with team members to identify recurring service issues and contribute to an inclusive, customer-focused retail environment.

Requirements

Candidates must be available to work flexible schedules including nights, weekends, and holidays in a retail setting. Strong interpersonal skills and the ability to learn and demonstrate technical expertise of Apple products are required.

Skills

Technical support
Troubleshooting
Customer service
Hardware diagnostics
Software diagnostics
Product knowledge
Interpersonal skills
Communication
Repair processes
Teamwork
Problem solving
Adaptability
Inclusion
Diversity

Visa sponsorship

Not detected in the job text

Keywords

Apple
Technical Specialist
Genius Bar
Hardware
Software
Troubleshooting
Customer Experience
Retail
Repair
Diagnostics
Inclusion
Diversity
Technical Support
Customer Service

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