Applied Industrial Technologies - Canada

Customer Service Representative

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Downsview, ON location.

The Successful Candidate Will Be Responsible For

Inside Sales responsibilities and build ongoing relationships with customers
Selection and conversion of mechanical, hydraulic, and fluid conveyance components
Assisting with sourcing difficult to find products, and helping improve lead times
Providing product identification, product interchanges and crossovers
Maintaining up to date knowledge of the company’s service offerings
Prospecting for new customers and demonstrate product benefits
Ensuring accurate, timely order processing through the computerized order processing system
Maintain up to date knowledge of company’s product and service offerings
Maintain and encourage respectful and diplomatic relationships across the company
Take personal responsibility for maintaining training requirements and professional development
Perform other duties as assigned

Preference will be given to candidates who possess the following qualifications:

2 or more years of experience in customer service and/or sales
Recent completion of a Technical Degree, Diploma or Certificate
Self-motivated
Enthusiastic and exhibits a positive attitude and desire to succeed
Interest in customer satisfaction and desire to provide excellent service always
Ability to multitask in a busy office environment while maintaining professionalism at all times
Attention to detail
Excellent communication skills – both written and verbal
Analytical and problem-solving capability
Computer literacy with focus on Word and Excel
SAP experience would be an asset

You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer

Competitive compensation and bonus opportunities
Health, vision, and dental coverage, RRSP w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement and opportunities for development
Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

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More about this job

Responsibilities

Handle inside sales and customer service, build ongoing customer relationships, and assist with selecting, identifying, and sourcing mechanical, hydraulic, and fluid conveyance products. Process orders accurately and promptly, maintain product and service knowledge, prospect for new customers, and support respectful collaboration and professional development.

Requirements

Candidates are preferred to have at least two years of customer service and/or sales experience and a recently completed technical degree, diploma, or certificate. The role also calls for self-motivation, a positive and customer-focused attitude, multitasking ability, attention to detail, strong written and verbal communication, analytical and problem-solving skills, and computer literacy; SAP experience is an asset.

Skills

Customer Service
Inside Sales
Customer Relationship Building
Product Selection
Product Sourcing
Product Identification
Order Processing
Prospecting
Communication
Multitasking
Attention To Detail
Analytical Thinking
Problem-Solving
Microsoft Word
Microsoft Excel
SAP

Benefits

Health Coverage
Vision Coverage
Dental Coverage
Retirement Savings Plan With Company Match
Paid Vacation
Paid Sick Time
Company Holidays
Tuition Reimbursement
Professional Development Opportunities
Community Involvement Opportunities
Bonus Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Bearings
Power Transmission
Engineered Fluid Power
Fluid Conveyance
Flow Control
Industrial Supplies
MRO
OEM
Mechanical Components
Hydraulic Components
Product Selection
Product Identification
Product Interchanges
Product Crossovers
Product Sourcing
Lead Times
Order Processing
Computerized Order Processing System
Customer Prospecting
Customer Satisfaction
Microsoft Word
Microsoft Excel
SAP
Technical Diploma
Technical Degree
Professional Development

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