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Applied Industrial Technologies

Customer Service Representative

Hamilton, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Stoney Creek, ON location.

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers' business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You may also occasionally have hands-on duties that will require mechanical aptitude.

The Successful Candidate Will Be Responsible For

Inside Sales responsibilities
Directly engaged in all sales activities
Maintaining up to date knowledge of the company's service offerings
Prospecting for new customers and demonstrate product benefits
Build ongoing relationships with customers
Responding to customer product inquiries both in person (branch) and via phone/email
Providing support to the outside sales force
Ensuring accurate, timely order processing through the computerized order processing system

Preference will be given to candidates who possess the following qualifications:

2 or more years of Industrial or Fluid Power components sales experience
Self-motivated
Enthusiastic and exhibits a positive attitude and desire to succeed
Interest in customer satisfaction and desire to provide excellent service always
Ability to multitask in a busy office environment while maintaining professionalism at all times
Attention to detail
Excellent communication skills – both written and verbal
Analytical and problem-solving capability
Computer literacy with focus on Outlook, Word, Excel, etc
SAP experience would be an asset

Role

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. This is a great starting point from which to grow toward a career in outside sales, operations, management, or technical roles and we are committed to your professional development. Here is just some of what we have to offer:

Base salary and bonus opportunities
Health, vision, and dental coverage, RRSP w/ company match
Paid vacation, sick time, and company holidays, Tuition reimbursement options
Personalized training and development program
Career development and advancement opportunities

You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer

Competitive compensation and bonus opportunities
Health, vision, and dental coverage, RRSP w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement and opportunities for development
Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

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More about this job

Responsibilities

Handle customer inquiries in person, by phone, and by email, recommending appropriate parts and solutions while building ongoing customer relationships. Support inside sales and the outside sales team, prospect for new customers, maintain product and service knowledge, and process orders accurately and promptly.

Requirements

The preferred candidate has at least two years of industrial or fluid power components sales experience and is self-motivated, enthusiastic, and committed to customer satisfaction. Strong communication, multitasking, attention to detail, analytical and problem-solving abilities, computer literacy, and mechanical aptitude are beneficial; SAP experience is an asset.

Skills

Inside Sales
Industrial Components Sales
Fluid Power Components Sales
Customer Service
Customer Relationship Building
Product Knowledge
Order Processing
Communication
Multitasking
Attention To Detail
Analytical Thinking
Problem-Solving
Computer Literacy
Microsoft Outlook
Microsoft Word
Microsoft Excel

Benefits

Health, Vision, And Dental Coverage
RRSP With Company Match
Paid Vacation
Paid Sick Time
Company Holidays
Tuition Reimbursement
Training And Development
Career Development And Advancement Opportunities
Community Involvement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Industrial Supplies
Bearings
Power Transmission
Fluid Power
Flow Control
MRO
OEM
Parts And Solutions
Product Inquiries
Customer Relationship Building
Prospecting
Order Processing
Computerized Order Processing System
Microsoft Outlook
Microsoft Word
Microsoft Excel
SAP
Mechanical Aptitude
Problem-Solving
Outside Sales Support
Industrial Components
Customer Satisfaction

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