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Added 4 days ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Saanichton, BC
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 days ago
R-
Store Manager - Smart Centres Woodstock
RCL - Reitmans Canada Ltd/Ltée
Woodstock, ON
- Full-time
Performance & Analysis: Monitor key metrics, identify opportunities, and implement action plans to optimize results and support brand growth.
Added 4 days ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Performing other job-related tasks as assigned by the supervisor, including support to other investigators and research coordinators.
Added 4 days ago
M
Stylist (Retail) (Part-time)
Mejuri
King, ON
- Part-time
Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
Added 4 days ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Support the Team: Assist with various tasks as directed by the manager,
Added 4 days ago
BP
Transaction Banking Intern – Sales Team
BNP Paribas
Montreal, QC
- Internship
As an intern, you will benefit from a 4 months program that aims to give you the tools to develop yourself and discover your potential through customized trainings, networking sessions and…
Added 4 days ago
R|
Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…and Bursary Administrative Assistant provides administrative support to the department’s fellowship and observership programs, including the PartnerOne Global Surgery (POGS) program and…
Added 4 days ago
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Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: CHHD – Child Health and Human Development
Added 4 days ago
R|
Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Obstetrics and Gynecology
Added 4 days ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 days ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Oakville, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 4 days ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The role also provides defined administrative support for implementation science-related research projects, working in support of the Implementation Science Postdoctoral Fellow and program…
Added 4 days ago
R-
Store Manager - Ottawa Trainyards
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
- Full-time
Performance & Analysis: Monitor key metrics, identify opportunities, and implement action plans to optimize results and support brand growth.
Added 4 days ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 4 days ago
BP
Transaction Banking Intern – Product Team – May – August 2027
BNP Paribas
Montreal, QC
- Internship
As an intern, you will benefit from a 4 months program that aims to give you the tools to develop yourself and discover your potential through customized trainings, networking sessions and…
Added 4 days ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 4 days ago
Manager Marketing
Gildan
Mississauga, ON
…throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan…
Added 4 days ago
SD
Merchandiser, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 days ago
Code Compliance Supervisor
The City of Fort Worth
Abbotsford, British Columbia
…to internal and external customer service requests; provides support for local, state and federal enforcement agencies; and works closely with other departments to provide outstanding…
Added 4 days ago
K
Senior Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 4 days ago
K
Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 4 days ago
GW
Trademark Lawyer
Gowling WLG
Ottawa, ON
- $132,500 to $150,000 CAD / year
- Full-time
Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:
Added 4 days ago
A
Program Director
APPLY
Toronto, ON
- Full-time
As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You…
Added 4 days ago
A
Project Management Lead - Talent Pipeline
APPLY
Canada
- Full-time
…delivery practitioners. You seamlessly navigate between high-level program strategy and granular workstream details, resolve complex challenges, and earn the trust of teams and…
Added 4 days ago
CI
BC - Stocktaking Supervisor
Calian in Space & Technology
Ottawa, ON
- Full-time
Calian is seeking an experienced Stocktaking Supervisor to support the Department of National Defence’s Stocktaking and Inventory Management Program (SIMP). The successful candidate will…

APPLY

Program Director

Toronto, ON, Canada

$160,000 - $200,000 a year · Full-time

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Job details

Pay: $160,000 - $200,000 a year
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone).

THE ROLE:

As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You will lead delivery across a multi-track program while acting as the executive relationship lead, establishing governance, steering committees, and account plans to position APPLY for strategic growth.

Leading a team of Project Managers who handle day-to-day execution, you will focus on high-level program structure, executive stakeholder alignment, and expansion. Following the rollout of the client's Gemini Enterprise infrastructure, you will lead subsequent phases to transform their innovation and R&D processes across multiple business units.

Bringing a digital agency or consultancy background with manufacturing sector experience, you are an AI-forward leader accountable for operationalizing APPLY's agentic delivery model. You will establish robust human-in-the-loop guardrails, maintain high quality standards, and guide clients in adopting modern AI-driven workflows.

\nRESPONSIBILITIES

Program Leadership

Define and lead the delivery strategy for multi-million dollar, multi-track programs from discovery through delivery, establishing custom governance mechanisms, steering committees, and executive reporting cadences.
Set program strategy, plans, and success metrics, overseeing milestones, dependencies, resources, risks, and assumptions across all workstreams.
Scope and shape new business initiatives, translating business needs into clear delivery approaches, requirements, and estimates.
Coach cross-functional teams and Project Managers on Agile, Waterfall, Kanban, and Agentic delivery frameworks tailored to project needs.

Client Services & Account Management

Serve as the primary client relationship lead, cultivating trusted C-suite and Director-level relationships while driving long-term account growth plans.
Share accountability for account revenue, profitability, client satisfaction, and commercial agreements (SOWs, change orders, pricing, margin targets).
Navigate complex client conversations and sensitive situations with diplomacy, ensuring team alignment with client priorities.

Manufacturing Industry Leadership

Apply deep understanding of manufacturing operations, plant systems, and R&D processes to inform solution design and client advisory.
Serve as internal subject matter expert, shaping APPLY's manufacturing points of view and partnering with Business Development on RFPs, proposals, and new business.

Agentic & AI-Enabled Delivery Leadership

Guide client adoption of Gemini Enterprise and agentic delivery methods, defining review gates, human-in-the-loop governance, and value metrics.
Promote reusable prompts, skills, and automated workflows and improve PjM processes to elevate delivery efficiency across the discipline.

REQUIREMENTS

Program Delivery & Client Services Experience

10+ years leading end-to-end digital delivery in consulting or agency environments for enterprise clients.
Proven track record in client services and account management, building C-suite relationships and driving account growth.
Experience managing multi-track programs or portfolios with $7-10M+ annual financial responsibility, diverse stakeholders, and competing priorities.
Strong commercial acumen, including budgeting, forecasting, proposal estimates, and scoping multi-million dollar engagements.
Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle.
Proficiency with AI tools (Gemini, Claude) and modern project management software (JIRA, Confluence, Smartsheet, Workspace).
Previous experience as a Strategist, Business Analyst, Technologist, or another role that contributed directly to digital project deliverables.

Manufacturing Experience

Experience consulting or working within B2B manufacturing environments, with a strong understanding of plant-level operations and engineering systems to drive digital and AI opportunities.
Proven track record supporting innovation, R&D, or product development functions.

Communication & Soft Skills

Communication Excellence: Exceptional written and verbal communication, tailored across audiences from steering committees to delivery teams with clarity and transparency.
Influence & Gravitas: Able to lead, advise, and sell, with the gravitas to influence C-level executives, with a high degree of independence and autonomy in decision-making.
Interpersonal Intelligence: High emotional intelligence, navigating conflict with empathy, practicing compassionate candor, and influencing stakeholders without formal authority.
Sound Judgment: Experience-based judgment to guide teams, address complex challenges, and make sound business decisions balancing client satisfaction, profitability, quality, and team cohesion.

AI & Agentic Delivery

As APPLY operates on an agentic model, hands-on AI fluency is essential. You will use these tools daily, coach others in them, and lead discussions about agentic workflows with clients and internal teams.

Hands-on experience with Claude and Gemini (Gemini Enterprise), is strongly preferred.
Hands-on experience using LLMs and AI workflows to accelerate planning, documentation, and reporting, with strong critical evaluation skills to refine outputs and set team review standards.
A passion for AI with a commitment to continuous growth, experimentation, and guiding teams and clients through evolving ways of working.
Experience leading program-level agentic delivery, designing human-AI workflows, and guiding change management is a nice to have.
Familiarity with BMAD, Markdown, CLI AI tools (e.g., Claude Code), and MCP connectors is a bonus.
Relevant AI certifications (e.g., GCP Generative AI Leader, Gemini Enterprise, Anthropic Academy) are considered an asset.

$160,000 - $200,000 a year

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.

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More about this job

Responsibilities

Lead multi-track programs and serve as the executive relationship lead for strategic manufacturing clients. Oversee delivery strategy, account growth, and the operationalization of agentic AI workflows.

Requirements

Requires 10+ years of experience in digital delivery within consulting or agency environments. Must possess deep manufacturing industry knowledge and hands-on fluency with AI tools like Gemini and Claude.

Skills

Program leadership
Account management
Client services
Manufacturing operations
AI-driven workflows
Agile
Waterfall
Kanban
Gemini Enterprise
Strategic growth
Stakeholder alignment
Budgeting
Forecasting
Change management
Consulting
Digital delivery

Benefits

Health insurance
Dental plan
Flexible personal time off
Training budget
Mentorship
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Program Director
Agentic Customer Experience
Manufacturing
AI-native
Gemini Enterprise
Claude
Agile
Waterfall
Kanban
JIRA
Confluence
Smartsheet
Workspace
C-suite
Account Management
Digital Delivery
R&D
Human-in-the-loop
Change Management
Consulting
Business Development
RFPs
Markdown
CLI AI tools
MCP connectors
GCP Generative AI
Anthropic Academy
Strategy
Governance
Stakeholder Management

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