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Added 26 mins ago
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Business Development Executive - Sales ( Enterprise AI Products)
nugget.ai
Mississauga, ON
- Contract
…solutions in B2B markets. Daily activities include prospecting and lead generation, qualifying and nurturing opportunities, conducting product demos, and building relationships with…
Added 40 mins ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
Source products from manufacturers and distributors, obtaining accurate pricing, availability information, and current delivery lead times.
Added 40 mins ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
…minded marketing leader who will build and run EERS 2LIVE’s lead-generation engine, own the marketing funnel end-to-end, and act as a close, day-to-day partner to the Director of…
Added 41 mins ago
Senior Android Infrastructure Software Developer
Google
Waterloo, ON
Participate in and lead design reviews, review code from other developers, and contribute to documentation and educational content.
Added 55 mins ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team but you will also contribute to and lead cross team projects. We need someone who has great design skills, who can work at a low…
Added 55 mins ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team, but you will also contribute to and lead cross-team projects. We need someone who has great design skills, who can work at a low…
Added 55 mins ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team but you will also contribute to and lead cross team projects. We need someone who has great design skills, who can work at a low…
Added 55 mins ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
You will be a strong individual contributor on the team, but you will also contribute to and lead cross-team projects. We need someone who has great design skills, who can work at a low…
Added 55 mins ago
TH
Clinical Research Project Coordinator, Child Health Evaluative Sciences
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 55 mins ago
SH
Cook III- SL Van Oct 2026
SE Health
Vancouver, BC
- Full-time
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 1 hour ago
A
Senior Mechanical Design Engineer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
Communicate requested design changes to the Project Lead or Team Lead and ensure they are accurately implemented.
Added 1 hour ago
BV
Customer Experience Lead
Betstamp Ventures
Toronto, ON
- Full-time
The team and the bar: you'll lead the agents who answer players, grow the team as volume grows, and keep quality high with weekly reviews. You'll also own the tricky cases, like account and…
Added 1 hour ago
MM
Oliver Wyman - Senior Lead AI Developer
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
…unique and unprecedented products across industries. As a Senior Lead AI Developer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML…
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 2 hours ago
N
Enterprise Marketing Campaign Manager - Montreal
Naboo
Montreal, QC
- Full-time
Added 2 hours ago
V
Network & Telecom Analyst II
Vale
NL
- Full-time
Lead troubleshooting and resolution of complex network and telecom issues.
Added 2 hours ago
N
Head of Enterprise Marketing - Canada
Naboo
Montreal, QC
- Full-time
You lead Enterprise Marketing worldwide, with one mission: make Naboo the partner large companies choose for their meetings and events, across teams and countries. Our enterprise…
Added 2 hours ago
CS
Assistant Manager
Champs Sports
Vancouver, BC · Greater Vancouver, BC
- Full-time
Lead by example on the sales floor with an “Always on, Never no” mindset; bringing energy, confidence, and solutions to every customer interaction.
Added 2 hours ago
CS
Instructor, AI and Machine Learning with Python (Mississauga)
Circuit Stream
Mississauga, ON
- $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 2 hours ago
CS
Instructor, AI and Machine Learning with Python (Markham)
Circuit Stream
Markham, ON
- $1,500 to $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 2 hours ago
CS
Instructor, Finance and Investment Management and Fintech (Calgary)
Circuit Stream
Calgary, AB
- $1,500 to $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 3 hours ago
S
Communication & Social Media Specialist - VIE Contract
Sanofi
Toronto, ON
- Full-time
Own and lead the editorial and social media strategy across internal and external owned channels.
Added 4 hours ago
J
Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
Lead feature-level technical design decisions, including API architecture, data models, and system integrations.
Added 4 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
Source products from manufacturers and distributors, obtaining accurate pricing, availability information, and current delivery lead times.
Added 4 hours ago
A
Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead rapid experimentation at pace: drive ambiguous business problems to working production systems in days or weeks across complex enterprise environments through hands-on prototyping,…

APPLY

Program Director

Toronto, ON, Canada

$160,000 - $200,000 a year · Full-time

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Job details

Pay: $160,000 - $200,000 a year
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone).

THE ROLE:

As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You will lead delivery across a multi-track program while acting as the executive relationship lead, establishing governance, steering committees, and account plans to position APPLY for strategic growth.

Leading a team of Project Managers who handle day-to-day execution, you will focus on high-level program structure, executive stakeholder alignment, and expansion. Following the rollout of the client's Gemini Enterprise infrastructure, you will lead subsequent phases to transform their innovation and R&D processes across multiple business units.

Bringing a digital agency or consultancy background with manufacturing sector experience, you are an AI-forward leader accountable for operationalizing APPLY's agentic delivery model. You will establish robust human-in-the-loop guardrails, maintain high quality standards, and guide clients in adopting modern AI-driven workflows.

\nRESPONSIBILITIES

Program Leadership

Define and lead the delivery strategy for multi-million dollar, multi-track programs from discovery through delivery, establishing custom governance mechanisms, steering committees, and executive reporting cadences.
Set program strategy, plans, and success metrics, overseeing milestones, dependencies, resources, risks, and assumptions across all workstreams.
Scope and shape new business initiatives, translating business needs into clear delivery approaches, requirements, and estimates.
Coach cross-functional teams and Project Managers on Agile, Waterfall, Kanban, and Agentic delivery frameworks tailored to project needs.

Client Services & Account Management

Serve as the primary client relationship lead, cultivating trusted C-suite and Director-level relationships while driving long-term account growth plans.
Share accountability for account revenue, profitability, client satisfaction, and commercial agreements (SOWs, change orders, pricing, margin targets).
Navigate complex client conversations and sensitive situations with diplomacy, ensuring team alignment with client priorities.

Manufacturing Industry Leadership

Apply deep understanding of manufacturing operations, plant systems, and R&D processes to inform solution design and client advisory.
Serve as internal subject matter expert, shaping APPLY's manufacturing points of view and partnering with Business Development on RFPs, proposals, and new business.

Agentic & AI-Enabled Delivery Leadership

Guide client adoption of Gemini Enterprise and agentic delivery methods, defining review gates, human-in-the-loop governance, and value metrics.
Promote reusable prompts, skills, and automated workflows and improve PjM processes to elevate delivery efficiency across the discipline.

REQUIREMENTS

Program Delivery & Client Services Experience

10+ years leading end-to-end digital delivery in consulting or agency environments for enterprise clients.
Proven track record in client services and account management, building C-suite relationships and driving account growth.
Experience managing multi-track programs or portfolios with $7-10M+ annual financial responsibility, diverse stakeholders, and competing priorities.
Strong commercial acumen, including budgeting, forecasting, proposal estimates, and scoping multi-million dollar engagements.
Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle.
Proficiency with AI tools (Gemini, Claude) and modern project management software (JIRA, Confluence, Smartsheet, Workspace).
Previous experience as a Strategist, Business Analyst, Technologist, or another role that contributed directly to digital project deliverables.

Manufacturing Experience

Experience consulting or working within B2B manufacturing environments, with a strong understanding of plant-level operations and engineering systems to drive digital and AI opportunities.
Proven track record supporting innovation, R&D, or product development functions.

Communication & Soft Skills

Communication Excellence: Exceptional written and verbal communication, tailored across audiences from steering committees to delivery teams with clarity and transparency.
Influence & Gravitas: Able to lead, advise, and sell, with the gravitas to influence C-level executives, with a high degree of independence and autonomy in decision-making.
Interpersonal Intelligence: High emotional intelligence, navigating conflict with empathy, practicing compassionate candor, and influencing stakeholders without formal authority.
Sound Judgment: Experience-based judgment to guide teams, address complex challenges, and make sound business decisions balancing client satisfaction, profitability, quality, and team cohesion.

AI & Agentic Delivery

As APPLY operates on an agentic model, hands-on AI fluency is essential. You will use these tools daily, coach others in them, and lead discussions about agentic workflows with clients and internal teams.

Hands-on experience with Claude and Gemini (Gemini Enterprise), is strongly preferred.
Hands-on experience using LLMs and AI workflows to accelerate planning, documentation, and reporting, with strong critical evaluation skills to refine outputs and set team review standards.
A passion for AI with a commitment to continuous growth, experimentation, and guiding teams and clients through evolving ways of working.
Experience leading program-level agentic delivery, designing human-AI workflows, and guiding change management is a nice to have.
Familiarity with BMAD, Markdown, CLI AI tools (e.g., Claude Code), and MCP connectors is a bonus.
Relevant AI certifications (e.g., GCP Generative AI Leader, Gemini Enterprise, Anthropic Academy) are considered an asset.

$160,000 - $200,000 a year

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.

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More about this job

Responsibilities

Lead multi-track programs and serve as the executive relationship lead for strategic manufacturing clients. Oversee delivery strategy, account growth, and the operationalization of agentic AI workflows.

Requirements

Requires 10+ years of experience in digital delivery within consulting or agency environments. Must possess deep manufacturing industry knowledge and hands-on fluency with AI tools like Gemini and Claude.

Skills

Program leadership
Account management
Client services
Manufacturing operations
AI-driven workflows
Agile
Waterfall
Kanban
Gemini Enterprise
Strategic growth
Stakeholder alignment
Budgeting
Forecasting
Change management
Consulting
Digital delivery

Benefits

Health insurance
Dental plan
Flexible personal time off
Training budget
Mentorship
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Program Director
Agentic Customer Experience
Manufacturing
AI-native
Gemini Enterprise
Claude
Agile
Waterfall
Kanban
JIRA
Confluence
Smartsheet
Workspace
C-suite
Account Management
Digital Delivery
R&D
Human-in-the-loop
Change Management
Consulting
Business Development
RFPs
Markdown
CLI AI tools
MCP connectors
GCP Generative AI
Anthropic Academy
Strategy
Governance
Stakeholder Management

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