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Added 12 mins ago
CT
Sales Executive
Copperstone Technologies Ltd.
Canada
- Full-time
Client Engagement: Conduct introductory meetings, understand customer challenges, and communicate how Copperstone’s solutions can deliver value.
Added 28 mins ago
RB
Director, New Accounts and Documentation
Royal Bank of Canada
Toronto, ON
- Full-time
Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.
Added 43 mins ago
ME
Senior Accountant
MNP Executive Search & Professional Recruitment
Burnaby, BC
- Full-time
…Canadian manufacturer specializing in flexible plastic packaging solutions. The company produces custom-made plastic bags and packaging for a wide range of applications, with capabilities…
Added 43 mins ago
K
Senior Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
…system selection and AI strategy engagements, while building client relationships, shaping integrated solutions and contributing to practice…
Added 43 mins ago
K
Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
Collaborate with multidisciplinary teams across enterprise applications, service management, cloud, cybersecurity, data and AI to deliver integrated client solutions.
Added 58 mins ago
A
Program Director
APPLY
Toronto, ON
- Full-time
…combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You will lead delivery across a multi-track program while…
Added 58 mins ago
A
Project Management Lead - Talent Pipeline
APPLY
Canada
- Full-time
Cultivate and manage direct client relationships at middle-management and executive levels, acting as the senior delivery voice on your programs.
Added 1 hour ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
This role combines hands-on delivery, client leadership, and team development. As a Manager, you will be responsible for structuring complex problems, guiding teams, and working directly…
Added 1 hour ago
RC
Management Consulting Director, Technology
RSM Canada
Toronto, ON
- Full-time
…role requires a leader who can originate opportunities, shape solutions, build trusted executive relationships, oversee complex engagements, and develop high-performing consulting…
Added 1 hour ago
K
Executive Assistant
Kelly
Toronto, ON
- $90 to $110 USD / hour
- Full-time
Our client, located in downtown Toronto, is seeking a highly organized, proactive, and detail-oriented Executive Assistant to support a busy CEO and team in a small, collaborative office…
Added 1 hour ago
A
Senior Vice President, Energy
AECOM
Markham, ON · Thornhill, Ontario
- $300,000 to $350,000 CAD / year
- Full-time
Demonstrated success driving growth, shaping strategy, leading strategic pursuits, developing executive client relationships, and leading complex multidisc
Added 2 hours ago
AS
Senior Project Manager – VR & Immersive Training (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
…understands the complexities of delivering immersive training solutions. Experience with organizations such as Unity Professional Services, Capgemini Engineering, or comparable XR…
Added 2 hours ago
M
AVP Strategy - Intermediary, Product, Institutional
Manulife
Toronto, ON
- Full-time
…Strategy team. The role drives the strategic plans for three executive leaders: to frame growth choices, sharpen portfolio and investment decisions and translate strategic ambition into an…
Added 4 hours ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking,…
Added 4 hours ago
AC
Spécialiste De La Gestion De Projet/Project Management Specialist
Aston Carter
Longueuil, QC
- $50 to $65 CAD / hour
- Contract
Prepare clear, concise, and impactful presentations for leadership and executive audiences.
Added 4 hours ago
EC
Vice President, Enterprise Services
ethree Consulting
St. John's, NL
- Full-time
You bring sound judgement and executive presence to discussions with the CEO, Board, government, and other stakeholders. You can explain complex issues clearly, offer candid advice and…
Added 4 hours ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
Advance Client Solutions and Engineering Assets
Added 4 hours ago
RE
Project Estimator
Rising Edge Group
AB · Edmonton, AB
- Full-time
Rising Edge Group is an electrical contracting company founded in 2002, specialization in high-voltage electrical solutions that power critical infrastructure across North America. With…
Added 4 hours ago
M
Manager, Consulting - Human Resources
MNP
Vancouver, BC
- Full-time
Working with Partner oversight and supported by Consultants and Analysts, you will balance business development, client relationship management and hands-on search execution. You will lead…
Added 5 hours ago
RP
Senior Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Our Calgary-based client is seeking an experienced Senior Accountant to join its Finance team. Reporting directly to leadership, this role supports financial operations through month-end…
Added 5 hours ago
PC
Strategy, Transformation & Risk, Senior Associate
PwC Canada
Toronto, ON
- Full-time
…vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive…
Added 5 hours ago
T
Security Remediation & Resilience Lead, BWI
TD
Toronto, ON
- Full-time
…groups while helping drive accountability, risk mitigation, and executive decision-making. You will have the opportunity to influence strategic outcomes, improve delivery confidence, and…
Added 5 hours ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
…create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical…
Added 5 hours ago
B
Senior Project Manager
BuzzClan
Toronto, ON
- Contract
Lead projects involving enterprise audio-visual systems, videoconferencing solutions, telecommunications infrastructure, VoIP, IP networks, and integrated communication technologies.
Added 5 hours ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
…industry. Creativity and problem-solving is not reserved for the Executive…

APPLY

Program Director

Toronto, ON, Canada

$160,000 - $200,000 a year · Full-time

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Job details

Pay: $160,000 - $200,000 a year
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone).

THE ROLE:

As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You will lead delivery across a multi-track program while acting as the executive relationship lead, establishing governance, steering committees, and account plans to position APPLY for strategic growth.

Leading a team of Project Managers who handle day-to-day execution, you will focus on high-level program structure, executive stakeholder alignment, and expansion. Following the rollout of the client's Gemini Enterprise infrastructure, you will lead subsequent phases to transform their innovation and R&D processes across multiple business units.

Bringing a digital agency or consultancy background with manufacturing sector experience, you are an AI-forward leader accountable for operationalizing APPLY's agentic delivery model. You will establish robust human-in-the-loop guardrails, maintain high quality standards, and guide clients in adopting modern AI-driven workflows.

\nRESPONSIBILITIES

Program Leadership

Define and lead the delivery strategy for multi-million dollar, multi-track programs from discovery through delivery, establishing custom governance mechanisms, steering committees, and executive reporting cadences.
Set program strategy, plans, and success metrics, overseeing milestones, dependencies, resources, risks, and assumptions across all workstreams.
Scope and shape new business initiatives, translating business needs into clear delivery approaches, requirements, and estimates.
Coach cross-functional teams and Project Managers on Agile, Waterfall, Kanban, and Agentic delivery frameworks tailored to project needs.

Client Services & Account Management

Serve as the primary client relationship lead, cultivating trusted C-suite and Director-level relationships while driving long-term account growth plans.
Share accountability for account revenue, profitability, client satisfaction, and commercial agreements (SOWs, change orders, pricing, margin targets).
Navigate complex client conversations and sensitive situations with diplomacy, ensuring team alignment with client priorities.

Manufacturing Industry Leadership

Apply deep understanding of manufacturing operations, plant systems, and R&D processes to inform solution design and client advisory.
Serve as internal subject matter expert, shaping APPLY's manufacturing points of view and partnering with Business Development on RFPs, proposals, and new business.

Agentic & AI-Enabled Delivery Leadership

Guide client adoption of Gemini Enterprise and agentic delivery methods, defining review gates, human-in-the-loop governance, and value metrics.
Promote reusable prompts, skills, and automated workflows and improve PjM processes to elevate delivery efficiency across the discipline.

REQUIREMENTS

Program Delivery & Client Services Experience

10+ years leading end-to-end digital delivery in consulting or agency environments for enterprise clients.
Proven track record in client services and account management, building C-suite relationships and driving account growth.
Experience managing multi-track programs or portfolios with $7-10M+ annual financial responsibility, diverse stakeholders, and competing priorities.
Strong commercial acumen, including budgeting, forecasting, proposal estimates, and scoping multi-million dollar engagements.
Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle.
Proficiency with AI tools (Gemini, Claude) and modern project management software (JIRA, Confluence, Smartsheet, Workspace).
Previous experience as a Strategist, Business Analyst, Technologist, or another role that contributed directly to digital project deliverables.

Manufacturing Experience

Experience consulting or working within B2B manufacturing environments, with a strong understanding of plant-level operations and engineering systems to drive digital and AI opportunities.
Proven track record supporting innovation, R&D, or product development functions.

Communication & Soft Skills

Communication Excellence: Exceptional written and verbal communication, tailored across audiences from steering committees to delivery teams with clarity and transparency.
Influence & Gravitas: Able to lead, advise, and sell, with the gravitas to influence C-level executives, with a high degree of independence and autonomy in decision-making.
Interpersonal Intelligence: High emotional intelligence, navigating conflict with empathy, practicing compassionate candor, and influencing stakeholders without formal authority.
Sound Judgment: Experience-based judgment to guide teams, address complex challenges, and make sound business decisions balancing client satisfaction, profitability, quality, and team cohesion.

AI & Agentic Delivery

As APPLY operates on an agentic model, hands-on AI fluency is essential. You will use these tools daily, coach others in them, and lead discussions about agentic workflows with clients and internal teams.

Hands-on experience with Claude and Gemini (Gemini Enterprise), is strongly preferred.
Hands-on experience using LLMs and AI workflows to accelerate planning, documentation, and reporting, with strong critical evaluation skills to refine outputs and set team review standards.
A passion for AI with a commitment to continuous growth, experimentation, and guiding teams and clients through evolving ways of working.
Experience leading program-level agentic delivery, designing human-AI workflows, and guiding change management is a nice to have.
Familiarity with BMAD, Markdown, CLI AI tools (e.g., Claude Code), and MCP connectors is a bonus.
Relevant AI certifications (e.g., GCP Generative AI Leader, Gemini Enterprise, Anthropic Academy) are considered an asset.

$160,000 - $200,000 a year

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.

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More about this job

Responsibilities

Lead multi-track programs and serve as the executive relationship lead for strategic manufacturing clients. Oversee delivery strategy, account growth, and the operationalization of agentic AI workflows.

Requirements

Requires 10+ years of experience in digital delivery within consulting or agency environments. Must possess deep manufacturing industry knowledge and hands-on fluency with AI tools like Gemini and Claude.

Skills

Program leadership
Account management
Client services
Manufacturing operations
AI-driven workflows
Agile
Waterfall
Kanban
Gemini Enterprise
Strategic growth
Stakeholder alignment
Budgeting
Forecasting
Change management
Consulting
Digital delivery

Benefits

Health insurance
Dental plan
Flexible personal time off
Training budget
Mentorship
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Program Director
Agentic Customer Experience
Manufacturing
AI-native
Gemini Enterprise
Claude
Agile
Waterfall
Kanban
JIRA
Confluence
Smartsheet
Workspace
C-suite
Account Management
Digital Delivery
R&D
Human-in-the-loop
Change Management
Consulting
Business Development
RFPs
Markdown
CLI AI tools
MCP connectors
GCP Generative AI
Anthropic Academy
Strategy
Governance
Stakeholder Management

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