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Added 13 mins ago
MANAGER PARKS
City of Toronto
Toronto, ON
Reporting to the Director Parks, provides for the delivery of Parks Services within a defined geographic area. Provides direct leadership and support to a range of parks services within…
Added 58 mins ago
A
Program Director
APPLY
Toronto, ON
- Full-time
As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You…
Added 58 mins ago
A
Project Management Lead - Talent Pipeline
APPLY
Canada
- Full-time
As a Project Management Lead at APPLY, you will sit at the intersection of delivery, people, and growth, owning multi-track programs and portfolios across digital strategy, products,…
Added 1 hour ago
RC
Management Consulting Director, Technology
RSM Canada
Toronto, ON
- Full-time
RSM is seeking a growth-oriented Management Consulting Director to join our Technology Performance practice. This leader will play a critical role in driving the continued growth of the…
Added 2 hours ago
ED
Branded Retail Account Manager
Equator Design
Toronto, ON
- $30 to $40 CAD / hour
- Full-time
Partner with the Client’s internal retail design and project management teams to manage the design and production of print and digital materials for branded retail shopper marketing…
Added 2 hours ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
…Corporate Real Estate functions including transaction management, project management and critical environments, internal business partners across Lines of Business, Technology and Security…
Added 3 hours ago
W
Manager, Supply Chain
Worley
Calgary, AB · Edmonton, AB
- Full-time
The Project Supply Chain Manager leads the planning and execution of project supply chain activities, including procurement, subcontract management, expediting, materials management, and…
Added 4 hours ago
NS
Senior Director - Cancer Care Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Vice President of Operations, the Senior Director, Cancer Care will be responsible for the overall planning for cancer services in Nova Scotia to support the clinical,…
Added 4 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 4 hours ago
NI
Procurement Specialist
Nanometrics Inc.
Ottawa, ON
- Full-time
Reporting to the Director, Supply Chain, the Procurement Specialist is responsible for ensuring that materials are purchased and delivered on time to ensure ongoing production needs are…
Added 4 hours ago
GO
Wildfire Superintendent - Northern Region
Government of Manitoba
Thompson, MB
- Full-time
The Regional Wildfire Superintendent (RWS) is a senior management position responsible for directing and overseeing the delivery of complex wildfire management programs within the Northern…
Added 5 hours ago
HI
Project Coordinator
HUB International
Vancouver, BC · Toronto, ON
- Full-time
The Project Coordinator will play a key role in improving operational efficiency in our National Employee Benefits & Retirement division through contribution and oversight of our many…
Added 5 hours ago
A
Senior Project Manager
Atimi
Remote, Canada
- $123,000 to $200,000 CAD / year
- Full-time
- Remote
You will be the go-to person for everything involving a project's organization, budget and timeline. Including developing detailed project schedules, plans, ensuring resource availability…
Added 5 hours ago
CU
Manager, Ceremonies, Events, and Government Liaison
Carleton University
Ottawa, ON
- Other
…strategic leadership and operational oversight for the planning and delivery of major university and campus-wide events, initiatives and special projects which align with the President’s…
Added 5 hours ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
…expanding client relationships, and creating a sustainable project pipeline. You will set direction for the BC teams while supporting strong performance across our established practices and…
Added 5 hours ago
G
Commercial Manager 1 - Infrastructure
Graham
Calgary, AB
- Full-time
…supporting the Infrastructure Division. Reporting to the Commercial Director, the Commercial Manager provides contractual, commercial, financial and risk management leadership across all…
Added 5 hours ago
FH
Leader, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Participates on assigned internal, regional and external committees, public relations activities and other project groups as appropriate; chairs and/or leads discussion as requested;…
Added 5 hours ago
RU
Management Consulting Director, Technology
RSM US LLP
Toronto, ON
- Full-time
RSM is seeking a growth-oriented Management Consulting Director to join our Technology Performance practice. This leader will play a critical role in driving the continued growth of the…
Added 5 hours ago
A
Freelance Account Director / Senior Account Manager
Akcelo
Vancouver, BC
- Contract
Leading day-to-day project delivery, owning alignment across teams and stakeholders
Added 6 hours ago
B
Director, Financial Accounting and Systems Integration
Baycrest
Toronto, ON
- Full-time
The Director serves as the Finance lead for major technology, systems, and business transformation initiatives impacting financial operations, reporting, controls, data management, and…
Added 6 hours ago
SC
People Partner
SLR Consulting
Calgary, AB · Vancouver, BC · Guelph, ON · Toronto, ON
- Full-time
…& Development and Centers of Excellence while coordinating project teams and providing mentorship or guidance to People Advisors, while maintaining clear accountability boundaries between…
Added 6 hours ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Wainfleet, ON
- $150,000 to $200,000 CAD / year
- Full-time
…expanding client relationships, and creating a sustainable project pipeline. You will set direction for the BC teams while supporting strong performance across our established practices and…
Added 6 hours ago
T&
Associate Director
Turner & Townsend
Toronto, ON
- Full-time
The role combines project and commercial leadership with subject-matter expertise. Associate Directors are expected to help clients solve complex asset-management problems, translate…
Added 6 hours ago
L
Senior Program Manager - Cybersecurity
lululemon
Vancouver, BC
- Full-time
…executive reporting. You will work closely with the Senior Director and Security Engineering & Architecture leadership team to provide an integrated view of priorities, commitments, risks,…
Added 6 hours ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
They will advance the ATM’s strategic goals through the implementation and delivery of communications materials highlighting the successes of ATM, and the services/supports provided, within…

APPLY

Program Director

Toronto, ON, Canada

$160,000 - $200,000 a year · Full-time

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Job details

Pay: $160,000 - $200,000 a year
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone).

THE ROLE:

As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You will lead delivery across a multi-track program while acting as the executive relationship lead, establishing governance, steering committees, and account plans to position APPLY for strategic growth.

Leading a team of Project Managers who handle day-to-day execution, you will focus on high-level program structure, executive stakeholder alignment, and expansion. Following the rollout of the client's Gemini Enterprise infrastructure, you will lead subsequent phases to transform their innovation and R&D processes across multiple business units.

Bringing a digital agency or consultancy background with manufacturing sector experience, you are an AI-forward leader accountable for operationalizing APPLY's agentic delivery model. You will establish robust human-in-the-loop guardrails, maintain high quality standards, and guide clients in adopting modern AI-driven workflows.

\nRESPONSIBILITIES

Program Leadership

Define and lead the delivery strategy for multi-million dollar, multi-track programs from discovery through delivery, establishing custom governance mechanisms, steering committees, and executive reporting cadences.
Set program strategy, plans, and success metrics, overseeing milestones, dependencies, resources, risks, and assumptions across all workstreams.
Scope and shape new business initiatives, translating business needs into clear delivery approaches, requirements, and estimates.
Coach cross-functional teams and Project Managers on Agile, Waterfall, Kanban, and Agentic delivery frameworks tailored to project needs.

Client Services & Account Management

Serve as the primary client relationship lead, cultivating trusted C-suite and Director-level relationships while driving long-term account growth plans.
Share accountability for account revenue, profitability, client satisfaction, and commercial agreements (SOWs, change orders, pricing, margin targets).
Navigate complex client conversations and sensitive situations with diplomacy, ensuring team alignment with client priorities.

Manufacturing Industry Leadership

Apply deep understanding of manufacturing operations, plant systems, and R&D processes to inform solution design and client advisory.
Serve as internal subject matter expert, shaping APPLY's manufacturing points of view and partnering with Business Development on RFPs, proposals, and new business.

Agentic & AI-Enabled Delivery Leadership

Guide client adoption of Gemini Enterprise and agentic delivery methods, defining review gates, human-in-the-loop governance, and value metrics.
Promote reusable prompts, skills, and automated workflows and improve PjM processes to elevate delivery efficiency across the discipline.

REQUIREMENTS

Program Delivery & Client Services Experience

10+ years leading end-to-end digital delivery in consulting or agency environments for enterprise clients.
Proven track record in client services and account management, building C-suite relationships and driving account growth.
Experience managing multi-track programs or portfolios with $7-10M+ annual financial responsibility, diverse stakeholders, and competing priorities.
Strong commercial acumen, including budgeting, forecasting, proposal estimates, and scoping multi-million dollar engagements.
Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle.
Proficiency with AI tools (Gemini, Claude) and modern project management software (JIRA, Confluence, Smartsheet, Workspace).
Previous experience as a Strategist, Business Analyst, Technologist, or another role that contributed directly to digital project deliverables.

Manufacturing Experience

Experience consulting or working within B2B manufacturing environments, with a strong understanding of plant-level operations and engineering systems to drive digital and AI opportunities.
Proven track record supporting innovation, R&D, or product development functions.

Communication & Soft Skills

Communication Excellence: Exceptional written and verbal communication, tailored across audiences from steering committees to delivery teams with clarity and transparency.
Influence & Gravitas: Able to lead, advise, and sell, with the gravitas to influence C-level executives, with a high degree of independence and autonomy in decision-making.
Interpersonal Intelligence: High emotional intelligence, navigating conflict with empathy, practicing compassionate candor, and influencing stakeholders without formal authority.
Sound Judgment: Experience-based judgment to guide teams, address complex challenges, and make sound business decisions balancing client satisfaction, profitability, quality, and team cohesion.

AI & Agentic Delivery

As APPLY operates on an agentic model, hands-on AI fluency is essential. You will use these tools daily, coach others in them, and lead discussions about agentic workflows with clients and internal teams.

Hands-on experience with Claude and Gemini (Gemini Enterprise), is strongly preferred.
Hands-on experience using LLMs and AI workflows to accelerate planning, documentation, and reporting, with strong critical evaluation skills to refine outputs and set team review standards.
A passion for AI with a commitment to continuous growth, experimentation, and guiding teams and clients through evolving ways of working.
Experience leading program-level agentic delivery, designing human-AI workflows, and guiding change management is a nice to have.
Familiarity with BMAD, Markdown, CLI AI tools (e.g., Claude Code), and MCP connectors is a bonus.
Relevant AI certifications (e.g., GCP Generative AI Leader, Gemini Enterprise, Anthropic Academy) are considered an asset.

$160,000 - $200,000 a year

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.

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More about this job

Responsibilities

Lead multi-track programs and serve as the executive relationship lead for strategic manufacturing clients. Oversee delivery strategy, account growth, and the operationalization of agentic AI workflows.

Requirements

Requires 10+ years of experience in digital delivery within consulting or agency environments. Must possess deep manufacturing industry knowledge and hands-on fluency with AI tools like Gemini and Claude.

Skills

Program leadership
Account management
Client services
Manufacturing operations
AI-driven workflows
Agile
Waterfall
Kanban
Gemini Enterprise
Strategic growth
Stakeholder alignment
Budgeting
Forecasting
Change management
Consulting
Digital delivery

Benefits

Health insurance
Dental plan
Flexible personal time off
Training budget
Mentorship
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Program Director
Agentic Customer Experience
Manufacturing
AI-native
Gemini Enterprise
Claude
Agile
Waterfall
Kanban
JIRA
Confluence
Smartsheet
Workspace
C-suite
Account Management
Digital Delivery
R&D
Human-in-the-loop
Change Management
Consulting
Business Development
RFPs
Markdown
CLI AI tools
MCP connectors
GCP Generative AI
Anthropic Academy
Strategy
Governance
Stakeholder Management

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