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Added 1 hour ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Notify the Supply Chain Analyst of stock items requiring reorder.
Added 2 hours ago
UO
Data Analyst
University of Waterloo
Waterloo, ON
- Full-time
The Data Analyst is the lead developer of reports and analytics derived from the complex student information systems (SIS) to support, facilitate, and enhance decision-making, planning, and…
Added 2 hours ago
NC
Systems Analyst (2 Positions)
NAV CANADA
Ottawa, ON
- Full-time
The System Analyst will support the development of software solutions for mission and safety-critical Air Traffic Management Software. The System Analyst’s activities will focus on software…
Added 2 hours ago
E
Analyst III GCMSMS (Food Testing) - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
Learn and apply knowledge with additional advanced instrumentation techniques (HPLC, LC-MS/MS, ICP-MS, etc.) and software (Waters, Chromeleon, Analyst, Mass Hunter) as necessary.
Added 3 hours ago
A
Program Director
APPLY
Toronto, ON
- Full-time
Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle.
Added 6 hours ago
H
Consultant Business Systems
HSBC
Toronto, ON
- Full-time
Work closely with the Team Lead/ Business Analyst/ Project Manager, assisting with the requirements gathering process and support business user’s queries
Added 6 hours ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
The Senior Quality Assurance Analyst works closely with product, development, design, infrastructure, and other QA team members to deliver reliable and accessible digital learning products.…
Added 7 hours ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $70 to $78 CAD / hour
- Contract
Added 7 hours ago
HI
CAN – IT – Bus Systems Analyst III
HRbrain Inc.
Toronto, ON
- Full-time
Sound understanding of business supported Performs work on all aspects of the system analyst process from end to end.
Added 7 hours ago
CN
Samples Analyst
Caldic North America
Mississauga, ON
- Full-time
Advanced knowledge of MS office software, especially Excel – pivot table & VLOOKUP, PPT – presentations
Added 7 hours ago
GF
Structural Analysis Engineer
General Fusion
Richmond, BC
- $95,000 to $115,000 CAD / year
- Full-time
The Structural Mechanical Engineer / Stress Analyst will be responsible for the structural integrity and dynamic structural performance of large-scale machine systems, with a primary focus…
Added 8 hours ago
SP
Application Support Analyst
Spark Power ⚡
Mississauga, ON
- Full-time
Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst…
Added 8 hours ago
Inventory Control Analyst
Tigercat | MacDonald Steel
Brant, ON
The Inventory Control Analyst is responsible for reviewing and improving inventory control processes and for ensuring inventory levels are maintained at optimal levels to support production…
Added 8 hours ago
I
Product Marketing Manager
Improvado
Remote, Canada
- Full-time
- Remote
Analyst firms are a silent blocker. When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them.
Added 8 hours ago
TC
Financial Analyst, Temporary Full time
The Corporation of UCLG
Brockville, ON
- Full-time
Reporting to the Community and Social Services Finance Department, the Financial Analyst is responsible for supporting the Program Managers and is responsible for compiling, reviewing,…
Added 8 hours ago
C
Business Analyst Co-op (Winter 2027)
CIBC
Toronto, ON
- Full-time
CIBC’s Retail Credit Adjudication Team is hiring a Business Analyst Co-op. The Enterprise Architecture Team is responsible for providing the technology strategy and implementation of…
Added 8 hours ago
P
Business Systems Analyst (Guidewire ClaimCenter)
Procom
Toronto, ON
- Contract
Title: Business Systems Analyst (BSA) – Guidewire ClaimCenter
Added 8 hours ago
AP
Business Analyst
Arobas Personnel
Saskatoon, SK
- Full-time
Arobas Personnel is looking for an experienced Business Analyst for a contract opportunity with one of our clients based in Saskatchewan.
Added 8 hours ago
C
Business Systems Analyst - Guidewire
Co-operators
Mississauga, ON
- Full-time
You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
Added 8 hours ago
C
Business Systems Analyst - Guidewire
Co-operators
Moncton, NB
- Full-time
You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
Added 8 hours ago
C
Business Systems Analyst - Guidewire
Co-operators
Guelph, ON
- Full-time
You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
Added 8 hours ago
C
Business Systems Analyst - Guidewire
Co-operators
Toronto, ON
- Full-time
You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
Added 8 hours ago
C
Business Systems Analyst - Guidewire
Co-operators
Burlington, ON
- Full-time
You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.
Added 8 hours ago
RA
Junior Business Analyst (Digital Products - Financial Services)
Recrute Action
Toronto, ON · Waterloo, Toronto, Ontario
- Contract
Added 9 hours ago
C
Business Systems Analyst - Guidewire
Co-operators
Calgary, AB
- Full-time
You have 4+ years of experience in software application development as a Business Analyst, Business Systems Analyst.

APPLY

Program Director

Toronto, ON, Canada

$160,000 - $200,000 a year · Full-time

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Job details

Pay: $160,000 - $200,000 a year
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone).

THE ROLE:

As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You will lead delivery across a multi-track program while acting as the executive relationship lead, establishing governance, steering committees, and account plans to position APPLY for strategic growth.

Leading a team of Project Managers who handle day-to-day execution, you will focus on high-level program structure, executive stakeholder alignment, and expansion. Following the rollout of the client's Gemini Enterprise infrastructure, you will lead subsequent phases to transform their innovation and R&D processes across multiple business units.

Bringing a digital agency or consultancy background with manufacturing sector experience, you are an AI-forward leader accountable for operationalizing APPLY's agentic delivery model. You will establish robust human-in-the-loop guardrails, maintain high quality standards, and guide clients in adopting modern AI-driven workflows.

\nRESPONSIBILITIES

Program Leadership

Define and lead the delivery strategy for multi-million dollar, multi-track programs from discovery through delivery, establishing custom governance mechanisms, steering committees, and executive reporting cadences.
Set program strategy, plans, and success metrics, overseeing milestones, dependencies, resources, risks, and assumptions across all workstreams.
Scope and shape new business initiatives, translating business needs into clear delivery approaches, requirements, and estimates.
Coach cross-functional teams and Project Managers on Agile, Waterfall, Kanban, and Agentic delivery frameworks tailored to project needs.

Client Services & Account Management

Serve as the primary client relationship lead, cultivating trusted C-suite and Director-level relationships while driving long-term account growth plans.
Share accountability for account revenue, profitability, client satisfaction, and commercial agreements (SOWs, change orders, pricing, margin targets).
Navigate complex client conversations and sensitive situations with diplomacy, ensuring team alignment with client priorities.

Manufacturing Industry Leadership

Apply deep understanding of manufacturing operations, plant systems, and R&D processes to inform solution design and client advisory.
Serve as internal subject matter expert, shaping APPLY's manufacturing points of view and partnering with Business Development on RFPs, proposals, and new business.

Agentic & AI-Enabled Delivery Leadership

Guide client adoption of Gemini Enterprise and agentic delivery methods, defining review gates, human-in-the-loop governance, and value metrics.
Promote reusable prompts, skills, and automated workflows and improve PjM processes to elevate delivery efficiency across the discipline.

REQUIREMENTS

Program Delivery & Client Services Experience

10+ years leading end-to-end digital delivery in consulting or agency environments for enterprise clients.
Proven track record in client services and account management, building C-suite relationships and driving account growth.
Experience managing multi-track programs or portfolios with $7-10M+ annual financial responsibility, diverse stakeholders, and competing priorities.
Strong commercial acumen, including budgeting, forecasting, proposal estimates, and scoping multi-million dollar engagements.
Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle.
Proficiency with AI tools (Gemini, Claude) and modern project management software (JIRA, Confluence, Smartsheet, Workspace).
Previous experience as a Strategist, Business Analyst, Technologist, or another role that contributed directly to digital project deliverables.

Manufacturing Experience

Experience consulting or working within B2B manufacturing environments, with a strong understanding of plant-level operations and engineering systems to drive digital and AI opportunities.
Proven track record supporting innovation, R&D, or product development functions.

Communication & Soft Skills

Communication Excellence: Exceptional written and verbal communication, tailored across audiences from steering committees to delivery teams with clarity and transparency.
Influence & Gravitas: Able to lead, advise, and sell, with the gravitas to influence C-level executives, with a high degree of independence and autonomy in decision-making.
Interpersonal Intelligence: High emotional intelligence, navigating conflict with empathy, practicing compassionate candor, and influencing stakeholders without formal authority.
Sound Judgment: Experience-based judgment to guide teams, address complex challenges, and make sound business decisions balancing client satisfaction, profitability, quality, and team cohesion.

AI & Agentic Delivery

As APPLY operates on an agentic model, hands-on AI fluency is essential. You will use these tools daily, coach others in them, and lead discussions about agentic workflows with clients and internal teams.

Hands-on experience with Claude and Gemini (Gemini Enterprise), is strongly preferred.
Hands-on experience using LLMs and AI workflows to accelerate planning, documentation, and reporting, with strong critical evaluation skills to refine outputs and set team review standards.
A passion for AI with a commitment to continuous growth, experimentation, and guiding teams and clients through evolving ways of working.
Experience leading program-level agentic delivery, designing human-AI workflows, and guiding change management is a nice to have.
Familiarity with BMAD, Markdown, CLI AI tools (e.g., Claude Code), and MCP connectors is a bonus.
Relevant AI certifications (e.g., GCP Generative AI Leader, Gemini Enterprise, Anthropic Academy) are considered an asset.

$160,000 - $200,000 a year

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.

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More about this job

Responsibilities

Lead multi-track programs and serve as the executive relationship lead for strategic manufacturing clients. Oversee delivery strategy, account growth, and the operationalization of agentic AI workflows.

Requirements

Requires 10+ years of experience in digital delivery within consulting or agency environments. Must possess deep manufacturing industry knowledge and hands-on fluency with AI tools like Gemini and Claude.

Skills

Program leadership
Account management
Client services
Manufacturing operations
AI-driven workflows
Agile
Waterfall
Kanban
Gemini Enterprise
Strategic growth
Stakeholder alignment
Budgeting
Forecasting
Change management
Consulting
Digital delivery

Benefits

Health insurance
Dental plan
Flexible personal time off
Training budget
Mentorship
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Program Director
Agentic Customer Experience
Manufacturing
AI-native
Gemini Enterprise
Claude
Agile
Waterfall
Kanban
JIRA
Confluence
Smartsheet
Workspace
C-suite
Account Management
Digital Delivery
R&D
Human-in-the-loop
Change Management
Consulting
Business Development
RFPs
Markdown
CLI AI tools
MCP connectors
GCP Generative AI
Anthropic Academy
Strategy
Governance
Stakeholder Management

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