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Added 10 mins ago
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IT Technician
REVAU
Toronto, ON
- Full-time
Reporting to the Director, IT Service Delivery, the IT Technician is a hands-on, autonomous professional who contributes to the smooth operation of the Technical Support Service by…
Added 10 mins ago
Security Office Assistant (Halifax Airport)
Commissionaires Nova Scotia
Goffs, NS
…Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental…
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T
Analytics Engineer
Tantalus
Burnaby, BC
- Full-time
This is an opportunity to work at the intersection of utility operations, data analytics, AI, and customer outcomes. You will help customers understand the measurable value of their…
Added 10 mins ago
AG
Customer Care Representative
Activate Games
Winnipeg, MB
- Part-time
Draft status reports on customer service issues
Added 10 mins ago
C
Pharmacy Assistant - 13th Ave Pharmacy
Co-op
Medicine Hat, AB
- Full-time
…responsible for supporting pharmacy operations by performing technical duties such as prescription data entry, preliminary prescription filling, and assisting with customer service. This…
Added 10 mins ago
R
Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
…meetings with Quality Performance, Engineering, Supply Management, Customer Support, and other key…
Added 25 mins ago
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Human Resources Business Partner
Government of New Brunswick
NB · NB, Canada
- Full-time
Service New Brunswick is seeking collaborative and solutions-focused Human Resources (HR) Business Partners to join the Human Resources Business Partnerships Unit within the People and…
Added 25 mins ago
AT
Customer Success Manager - Aviation
Adoc Talent Management
Remote, Canada
- Full-time
- Remote
Adoc Talent Management is seeking a Customer Success Manager for its client, a growing company whose mission is to help the aviation industry become more sustainable through digital…
Added 25 mins ago
SD
Pharmacy Assistant, Hourly Part Time Evening
Shoppers Drug Mart
Newmarket, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
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SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 25 mins ago
SP
Wind Turbine Technician (Travelling Position)
Spark Power
ON
- $28 to $35 CAD / hour
- Full-time
Deliver exceptional customer experience/service to our partners in the industry.
Added 25 mins ago
SP
Application Support Analyst
Spark Power
Remote, Canada
- Full-time
- Remote
…issues through to resolution, communicates clearly with non-technical users, and is eager to grow their technical and business…
Added 25 mins ago
SD
Pharmacy Assistant, Hourly Part Time Evening
Shoppers Drug Mart
Hamilton, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 25 mins ago
SD
Technicien en pharmacie assujetti à une règlementation, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saguenay, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day
Shoppers Drug Mart
St. Albert, AB
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 25 mins ago
Captain - Falcon 7X
I M P Group International Inc.
Toronto, ON
Act as the key contact between Execaire Aviation and its client to ensure a superior level of customer service and customer satisfaction
Added 25 mins ago
Service Desk Technician
Halton Region
Oakville, ON
Reporting to the Supervisor - Service Desk, the position would provide first level technical support, including troubleshooting hardware and software computer issues.
Added 25 mins ago
Senior Customer Experience Associate - March Road, Kanata, ON - 18.75 hours/week
Scotiabank
Ottawa, ON · Kanata, ON
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 25 mins ago
CDLSI Collections Advisor - Automotive Finance - Anjou, Quebec
Scotiabank
QC · Anjou, QC
Previous experience in a collections and/or customer service capacity utilizing the telephone as the primary means of communication.
Added 25 mins ago
Senior Manager, Data Strategy and Operations
Scotiabank
Toronto, ON
Manage the data product backlog, dependencies, risks, operational performance, and readiness, escalating early to protect delivery and service continuity.
Added 25 mins ago
Technical Support Analyst I
Scotiabank
Toronto, ON
Assisting with the mentorship of entry level Customer Technical Support Analysts, and the cross training of less senior Customer Service Analysts.
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Senior Advisor, Public Engagement
EPCOR
AB · Edmonton, Alberta
- Full-time
Experience with customer service, issues management, and conflict resolution.
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Clinical Laboratory Assistant -Cytology
Dynacare
Brampton, ON
- Full-time
Customer service and problem-solving experience and experience working with CRM (Customer Relationship Management)
Added 25 mins ago
RD
Engagement Delivery Manager
Randstad Digital
Toronto, ON
- $104,800 to $154,800 CAD / year
- Full-time
…are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of…
Added 25 mins ago
WC
Counter Sales Associate (Timmins, ON)
Wolseley Canada Inc.
Timmins, ON
- Full-time
Previous technical experience in sales or customer service in wholesale or distribution required

APPLY

Project Management Lead - Talent Pipeline

Canada

$130,000 - $160,000 a year · Full-time

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Job details

Pay: $130,000 - $160,000 a year
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

APPLY TALENT PIPELINE:

Interested in joining the APPLY team, but don’t see an open role you connect with? Submit your resume below and we’ll add you to our Talent Pipeline.

When new opportunities open up at APPLY, we'll check our Pipeline. If your profile is a fit, we'll get in touch for an interview.

Please review the requirements below to determine if you would be a good fit and submit your resume.

LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to PT or ET.

THE ROLE:

As a Project Management Lead at APPLY, you will sit at the intersection of delivery, people, and growth, owning multi-track programs and portfolios across digital strategy, products, platforms, and marketing. You set and enforce delivery standards to ensure transparent, predictable, and commercially sound execution.

With a background in digital agency or consultancy environments, you have a track record of running large digital programs and leading delivery practitioners. You seamlessly navigate between high-level program strategy and granular workstream details, resolve complex challenges, and earn the trust of teams and leadership.

You are also, unapologetically, an AI-forward delivery leader. APPLY delivers through an agentic model in which human practitioners work alongside AI agents across the project lifecycle, and the Project Management Lead is accountable for making that model work at program and team level: defining the guardrails your teams operate within, owning the review gates across workstreams, and keeping human judgment at the centre of everything that leaves our door. You are hungry for all things AI, you enjoy pulling apart your team's processes to make them better, and you bring others with you as this landscape keeps moving.

\nRESPONSIBILITIES

Program & Portfolio Management

Lead small-to-medium programs and portfolios (up to $5M annual revenue) with multiple tracks of work, providing day-to-day delivery direction to the Project Managers aligned to your program and running individual tracks yourself where needed.
Develop, maintain, and execute program delivery plans, including milestones, deliverables, dependencies, and resource allocation across all tracks.
Proactively manage risks, issues, dependencies, assumptions, and decisions across programs and projects to resolution.
Enforce project management best practices and refine or establish processes to address gaps.
Oversee team capacity planning in collaboration with discipline leads, and act as backfill for your Project Managers when needed.
Keep the program knowledge base organized, current, and usable by the whole team.
Coach teams on Waterfall, Kanban, Agile and Agentic delivery methods, selecting the right approach for each engagement and its stage.

Agentic & AI-Enabled Delivery Leadership

Establish delivery guardrails for agentic engagements, ensuring human review and approval for all AI-assisted outputs across workstreams.
Structure work between AI agents and team members with clear review gates, risk logs, and permission boundaries.
Align senior client stakeholders to an agentic operating model, emphasizing outcome-based metrics, transparent AI usage, and fast review cycles.
Report on outcome as well as activity at program level - time to value, delivery velocity against a human-only baseline, and measurable value validation.
Champion reusable and scalable prompts, skills, agents, and automations across the Project Management discipline.

Client & Stakeholder Management

Cultivate and manage direct client relationships at middle-management and executive levels, acting as the senior delivery voice on your programs.
Communicate program status, risks, and trade-offs clearly to internal teams and external stakeholders, delivering difficult news early and constructively.
Provide guidance on complex and challenging client situations, diffusing tension and choosing a path to resolution.
Partner with Client Services and account leadership to identify growth opportunities, bringing commercial awareness to every delivery conversation.

Business Development

Contribute to RFPs, pitches, and proposals for new and existing clients.
Develop and present program delivery approaches to prospective clients, including timelines, ways of working (including agentic delivery models), resourcing plans, and budget estimates.
Collaborate with other disciplines to create standardized delivery approaches for common service offerings.
Experience contributing to pitches, RFPs, or delivery approaches for new business.

REQUIREMENTS

Project Management Excellence

8–15 years leading end-to-end digital solution delivery in consulting or agency environments for enterprise clients, including multi-track programs.
Proven ability to build trusted relationships with senior client leadership (Director, VP, C-suite).
Expertise in Agile, Kanban, waterfall and agentic delivery frameworks, with the judgment to select and coach the right approach for each engagement.
Strong commercial acumen across program budgets, forecasting, fixed-price and T&M agreements, and proposal estimates.
Previous experience successfully delivering small-to-medium programs or portfolios (up to $5M annual revenue) from kickoff through closure as a trusted senior delivery partner and partner with Client Services to secure portfolio expansion opportunities.
Ability to demonstrate measurable value and maintain baseline margin targets while proactively mitigating scope, timeline, and commercial risks.
Strong ability to mobilize and guide teams through ambiguity in an AI-driven environment, ensuring smooth adoption and execution of agentic delivery workflows.
Experience with modern digital ecosystems (Composable/Headless CMS, E-commerce/Commerce, Loyalty, Personalization, Analytics).
Strong proficiency in industry-standard project management and collaboration tools including Claude, Gemini, Co-pilot, JIRA, Confluence, Notion, Instagantt, Smartsheet, and Google Suite.
Deep knowledge of the full software development lifecycle, CI/CD, and related delivery workflows across product, design, development, and QA.
Knowledge of technical concepts including AI, machine learning, data analytics, cloud computing, and platform integrations.
Demonstrable critical thinking, creative problem-solving, and willingness to take ownership of complex challenges.

Communication & Soft Skills

Communication Excellence: Exceptional written and verbal communication, tailored across audiences from steering committees to delivery teams with clarity and transparency.
Interpersonal Intelligence: High emotional intelligence, navigating conflict with empathy, practicing compassionate candor, and influencing stakeholders without formal authority.
Leadership & Mindset: Strong accountability for program outcomes, customer-centric mindset, and adaptability to coach teams in a fast-changing AI landscape.
Sound Judgment: Experience-based judgment to guide teams, address complex challenges, and serve as a trusted voice in decision-making.

AI & Agentic Delivery

As APPLY operates on an agentic model, hands-on AI fluency is essential, and as a Lead you set the bar for your team. You will use these tools daily, coach others in them, and comfortably lead discussions around agentic workflows with clients and internal teams.

Hands-on experience using LLMs and AI workflows to accelerate planning, documentation, and reporting, alongside strong critical evaluation skills to refine outputs for quality and set team review standards.
A passion for AI with a commitment to continuous growth, experimentation, sharing learnings, and guiding teams through evolving ways of working.

Experience leading program-level agentic delivery, designing human-AI workflows, and guiding team change management is a nice to have.
Familiarity with BMAD, Markdown, CLI AI tools (e.g., Claude Code), and MCP connectors is a bonus.
Experience building or sponsoring reusable AI skills, agents, or automations adopted across practice areas is a bonus.
Relevant AI certifications (e.g., GCP Generative AI Leader, Gemini Enterprise, Anthropic Academy) is considered an asset.

$130,000 - $160,000 a year

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.

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More about this job

Responsibilities

The Project Management Lead will oversee multi-track programs and portfolios, ensuring transparent and commercially sound execution through an AI-forward delivery model. They are responsible for coaching teams on various delivery methodologies, managing client relationships, and driving business development efforts.

Requirements

Candidates must have 8–15 years of experience leading end-to-end digital solution delivery in consulting or agency environments for enterprise clients. Proficiency in Agile, Kanban, and Waterfall frameworks, along with hands-on experience in AI-enabled delivery and modern digital ecosystems, is required.

Skills

Project management
Agile
Kanban
Waterfall
Agentic delivery
AI workflows
Portfolio management
Stakeholder management
Digital strategy
Commercial acumen
Team leadership
Change management
Data analytics
Cloud computing
Communication

Benefits

Flexible personal time off
Customizable health and dental plan
Training budgets
Mentorship
Remote work options

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Agentic AI
Portfolio Management
Digital Strategy
Agile
Kanban
Waterfall
Consulting
Enterprise Clients
LLMs
JIRA
Confluence
Notion
Smartsheet
Google Suite
CI/CD
Data Analytics
Cloud Computing
Platform Integrations
RFP
Stakeholder Management
Change Management
Commercial Acumen
Budgeting
Forecasting
Headless CMS
E-commerce
Personalization
Machine Learning

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