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Added 4 mins ago
RB
Associate
Royal Bank of Canada
Montreal, QC
- Full-time
…external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remains up-to-date and compliant and working with an…
Added 4 mins ago
RB
Client Advisor
Royal Bank of Canada
Amherst, NS
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 4 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
New Tecumseth, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 4 mins ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
St. John's, NL
- Full-time
…Field Sales team at RBC Insurance. As an accredited Insurance Advisor Life, Health & Wealth (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network…
Added 4 mins ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 4 mins ago
RB
Associate
Royal Bank of Canada
Laval, QC
- Full-time
…external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remain up to date and compliant, and working with an…
Added 4 mins ago
RB
Home Equity Referral Specialist
Royal Bank of Canada
Montreal, QC
- Full-time
…application doesn't initially fit RBC's criteria. As a One RBC advisor, you connect declined clients with approved third-party lenders while developing realistic transition strategies that…
Added 4 mins ago
RB
Associate Advisor
Royal Bank of Canada
Laval, QC
- Full-time
RBC Dominion Securities is seeking an Associate Advisor to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will deepen…
Added 4 mins ago
RB
Associate Advisor
Royal Bank of Canada
Sherbrooke, QC
- Full-time
RBC Dominion Securities is seeking an Associate Advisor to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will deepen…
Added 4 mins ago
RB
Client Advisor
Royal Bank of Canada
NS · INVERNESS, Nova Scotia
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 17 mins ago
MM
Client Advisor, Holt Renfrew Yorkdale Mall
Max Mara Fashion Group
Toronto, ON
- Full-time
…competitive commission structure designed to recognize excellence, client dedication, and…
Added 17 mins ago
LE
Inside Sales - EV Charging Infrastructure
LeadingAhead Energy
Vancouver, BC
- Full-time
…energy storage projects. As an independent, technology-agnostic advisor, we provide clients across Canada and the USA with access to the most effective solutions available, from design…
Added 19 mins ago
R
Associate Advisor
RBC
Vancouver, BC
- Full-time
…downtown Vancouver is looking for an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth…
Added 19 mins ago
TI
Product Support Analyst
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
…operations with advanced technology, serving as a trusted technical advisor across global projects. If you thrive on solving complex technical challenges, collaborating with…
Added 19 mins ago
HR
Designated Beauty Advisor - Amouage Fragrances
Holt Renfrew
Toronto, ON
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 19 mins ago
C
Associate Financial Advisor
CIBC
Timmins, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 19 mins ago
C
Mobile Mortgage Advisor (Commission only)
CIBC
Toronto, ON
- Full-time
…clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them. You’ll make lasting…
Added 19 mins ago
C
Associate Financial Advisor
CIBC
King City, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 19 mins ago
C
Estate Planning Assistant
CIBC
Edmonton, AB
- Full-time
Client Service – Distribute client anniversary statements and notifications to the appropriate Investment Advisor on a timely basis. Follow-up with the Investment Advisors to ensure timely…
Added 48 mins ago
MW
Junior Investment Advisor Opportunity
Manulife Wealth
Montreal, QC
- Full-time
As a Junior Wealth Management Advisor, you will begin by learning the foundations of the industry while developing your own client base from the ground up. This role requires a high level…
Added 49 mins ago
HI
Commercial Account Manager
HUB International
Chilliwack, BC
- Full-time
…Commercial Account Manager reviews and prepares the commercial client files, leads marketing efforts, and while evaluating and pricing the insured’s…
Added 1 hour ago
C
Technical Specialist, Collaboration Services
CIBC
Toronto, ON · Greater Toronto Area, Canada
- Full-time
At CIBC, we seek individuals who value innovation, collaboration and client service. This posting is for a role we regularly recruit for to support our talent pipeline. Apply to be…
Added 1 hour ago
NA
Health and Safety Advisor
North American Construction Group Inc.
Fort McMurray, AB
- Full-time
Transportation: Client Provided Flights from Edmonton/Calgary
Added 1 hour ago
K
Tax Specialist, US Corporate Tax
KPMG
ON · Toronto, Ontario
- Full-time
…build their personal brand as a significant trusted business advisor in our…
Added 1 hour ago
H
Senior Electrical Power Engineer
HDR
Saskatoon, SK
- Full-time
…generation projects while serving as Owner’s Engineer and/or…

ApplyBoard

Associate Account Director

Kitchener, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years’ experience in account management, partnership development, or customer success, preferably in the education sector.
Posting language: English
Posted: Oct 7, 2026

Original job description

ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Opportunity:

As a frontline relationship owner, the Associate Account Director will be responsible for managing a diverse portfolio of institutional partners across one or more regions. Acting as a trusted advisor, you will drive engagement, satisfaction, and adoption of ApplyBoard’s services. Your day-to-day responsibilities include ensuring partner success, resolving issues, tracking performance, and supporting initiatives for revenue growth. This is a key role that requires excellent relationship management skills and a proactive approach to partnership success.

What You’ll Be Doing Every Day:

Partner Relationship Management: Foster strong relationships with institutional partners to ensure consistent, high-quality service and communication. Exhibit drive and grit to lead visibility in the market, building the ApplyBoard brand with trusted partnerships across all products and services.
Engagement & Satisfaction: Drive improvements in retention, satisfaction, and engagement scores among managed accounts through personalized service and support.
Adoption of Services: Promote the usage of ApplyBoard tools, services, and strategic programs within partner institutions to enhance their operational efficiency.
Growth Initiatives: Identify upsell and cross-sell opportunities within existing partner portfolios, collaborating with internal teams to maximize revenue potential.
Issue Resolution: Address partner inquiries and resolve issues in a timely manner, escalating risks when necessary to ensure continuous improvement in service delivery.
Performance Tracking: Effectively leverage CRM to drive continuous improvement in sales effectiveness and for tracking and reporting purposes
Collaboration: Work closely with Destination teams and Regional Leaders to share supply-demand feedback and foster alignment across teams.
Enrollment Monitoring: Collaborate with the Customer Experience Business Unit (CX BUO) to monitor weekly enrollment pipeline and application quality, utilizing reporting dashboards
Strategic Insights: Leverage institutional performance insights to provide strategic referrals for enterprise partnership pursuits

What You Bring to the Table:

3+ years’ experience in account management, partnership development, or customer success, preferably in the education sector.
Bachelor's degree in Business, Education, Marketing, or a related field.
Strong interpersonal and communication skills, with the ability to build and maintain strong relationships.
Proven ability to drive engagement and satisfaction, demonstrating a track record of achieving partner success metrics.
Familiarity with CRM tools and data analysis to track partner performance and derive insights (experience with [Hubspot] is a plus).
Proactive problem-solving skills and ability to escalate issues effectively.
Ability to work collaboratively in a team environment and across various functions.
A customer-centric attitude with a passion for helping institutions enhance their services.

About ApplyBoard

ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.

Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.

We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.

ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

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More about this job

Responsibilities

The Associate Account Director manages a portfolio of institutional partners to drive engagement, satisfaction, and service adoption. They are responsible for identifying growth opportunities, resolving partner issues, and collaborating with internal teams to ensure performance targets are met.

Requirements

Candidates must have at least 3 years of experience in account management, partnership development, or customer success, preferably within the education sector. A bachelor's degree in Business, Education, Marketing, or a related field is required.

Skills

Account management
Partnership development
Customer success
Relationship management
CRM
Data analysis
Strategic planning
Problem-solving
Communication
Sales effectiveness
Upselling
Cross-selling
Enrollment monitoring
Hubspot

Visa sponsorship

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Keywords

Account Management
Partnership Development
Customer Success
Education Sector
CRM
Hubspot
Data Analysis
Relationship Management
Strategic Growth
Upselling
Cross-selling
Enrollment Pipeline
Performance Tracking
Institutional Partnerships
International Education
Business Development
Client Retention
Service Delivery
Market Visibility
Operational Efficiency

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