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Added 2 hours ago
UO
Research Ethics Advisor
University of Waterloo
Waterloo, ON
- Full-time
Office of the Vice-President, Research and International - Research Ethics II
Added 4 hours ago
UO
Student Support Advisor - Wellness
University of Calgary
Calgary, AB
- Full-time
As a member of the Student Wellness Services team, the Student Support Advisor provides social work services to students through case management, psychosocial support, resource navigation,…
Added 6 hours ago
TU
Academic and Career Advisor
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…generalists, or are assigned to a specific faculty as a specialist advisor. Advisors are responsible for delivering and evaluating student services to support student learning based on the…
Added 8 hours ago
MA
Insurance Solutions Advisor (LLQP)
MSH Americas - Diot-Siaci Group
Quebec, QC
- Full-time
Support international student policyholders through medical assistance and claims processes, escalating complex cases as needed
Added 8 hours ago
TU
Co-op Career Advisor and Industry Partner
The University of British Columbia
Vancouver, BC
- Full-time
…Integrated Engineering. Responsibilities of the Co-op Career Advisor and Industry Partner include the development, implementation, coordination and evaluation of the Applied Science Co-op…
Added 8 hours ago
UO
Co-op Career Advisor and Industry Partner
University of British Columbia
Vancouver, BC · UBCV | Pulp and Paper Centre (PAPC)
- Full-time
…Integrated Engineering. Responsibilities of the Co-op Career Advisor and Industry Partner include the development, implementation, coordination and evaluation of the Applied Science Co-op…
Added 8 hours ago
UO
Co-op Career Advisor and Industry Partner
University of British Columbia
Vancouver, BC · UBCV | Pulp and Paper Centre (PAPC)
- Full-time
…Integrated Engineering. Responsibilities of the Co-op Career Advisor and Industry Partner include the development, implementation, coordination and evaluation of the Applied Science Co-op…
Added 8 hours ago
UO
Co-op Career Advisor and Industry Partner
University of British Columbia
Vancouver, BC · UBCV | Pulp and Paper Centre (PAPC)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…Integrated Engineering. Responsibilities of the Co-op Career Advisor and Industry Partner include the development, implementation, coordination and evaluation of the Applied Science Co-op…
Added 8 hours ago
UO
Academic and Career Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…generalists, or are assigned to a specific faculty as a specialist advisor. Advisors are responsible for delivering and evaluating student services to support student learning based on the…
Added 10 hours ago
UC
Professor (Open Rank)
UNESCO Chair on Environmental Law and Sustainable Development at HBKU
Welland, ON · Niagara College, ON
- Full-time
…four degrees: Juris Doctor (JD), Master of Laws (LL.M.) in International Economic and Business Law, Master of Laws (LL.M.) in International Law and Foreign Affairs, and Doctor of Juridical…
Added 11 hours ago
YU
Student Success and Academic Advisor
York University
Markham, ON
- Contract
…from across the region. Under the direction of the Manager, Student Success and Academic Advising ('Manager'), the Student Success & Academic Advisor ('Advisor') empowers students and…
Added 1 day ago
YU
Student Success and Academic Advisor
York University
Toronto, ON
- Contract
…over 10,000 undergraduate and graduate students. The Academic Advisor contributes to student success, satisfaction and retention in the Faculty of Health by providing academic advising for…
Added 1 day ago
CU
Manager, International Student Recruitment & Partnerships
Capilano University
North Vancouver, BC
- Full-time
Reporting to the Director, Student Recruitment, the Manager, International Student Recruitment & Partnerships provides leadership and operational oversight for Capilano University’s…
Added 1 day ago
CU
Residence Life Facilitator
Capilano University
Squamish, BC
- Full-time
…our workforce is essential in creating both an exceptional student, and employee experience. As part of this ongoing commitment, we strive to ensure that our recruitment campaigns are…
Added 1 day ago
TU
Global Engagement Associate Advisor
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Global Engagement Associate Advisor is responsible for coordinating and implementing Go Global programs and providing advising services in order to support participation in, and…
Added 1 day ago
UO
Global Engagement Associate Advisor
University of British Columbia
Vancouver, BC · UBCV | UBC Life Building (LIFE)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Global Engagement Associate Advisor is responsible for coordinating and implementing Go Global programs and providing advising services in order to support participation in, and…
Added 1 day ago
UO
Senior Partnerships Specialist
University of Calgary
Calgary, AB
- Volunteer
…at the University of Calgary dedicated to connecting every student with transformative learning experiences that extend beyond the classroom. OSLE advances four Signature Learning…
Added 1 day ago
TU
Residence Life Manager
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
UBCO | Residence Life | Student Housing and Hospitality Services | Business Operations
Added 1 day ago
Learner Success Advisor
University of Guelph
Guelph, ON
…personal, professional and career learning needs of local and international audiences. We are guided by learner-centred principles that are reflected in our diverse programs and rich…
Added 1 day ago
UC
Open Rank Faculty Position in Public Policy
UNESCO Chair on Environmental Law and Sustainable Development at HBKU
Welland, ON · Niagara College, ON
- Full-time
…contributing to undergraduate or service teaching, while supporting student learning and academic development. Appointments will depend on qualifications, experience, and scholarly…
Added 1 day ago
UO
Residence Life Manager
University of British Columbia
Kelowna, BC · UBCO | Nechako Residence (NCH)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
UBCO | Residence Life | Student Housing and Hospitality Services | Business Operations
Added 1 day ago
Policy Advisor
Government of Alberta
AB
Reporting to the Manager, the Policy Advisor provides strategic advice, policy analysis and project leadership to advance ministry priorities and improve First Nations, Métis and Inuit K–12…
Added 1 day ago
UO
Graduate Program Advisor, Professional Programs, Faculty of Science
University of Calgary
Calgary, AB
- Full-time
The Faculty of Science is seeking a Graduate Program Advisor, Professional Programs to facilitate student success by defining and implementing proactive strategies that help students stay…
Added 4 days ago
SM
Administrative Assistant IV – Faculty of Science Advising Centre (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
- Full-time
Under the direction of the Senior Academic Advisor, the Administrative Assistant IV will:
Added 4 days ago
KP
Provost & Vice President, Academic - Competition ID: 4824
Kwantlen Polytechnic University
Surrey, BC
- Full-time
…believe every employee plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity,…

ApplyBoard

Associate Account Director

Kitchener, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years’ experience in account management, partnership development, or customer success, preferably in the education sector.
Posting language: English
Posted: Oct 7, 2026

Original job description

ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Opportunity:

As a frontline relationship owner, the Associate Account Director will be responsible for managing a diverse portfolio of institutional partners across one or more regions. Acting as a trusted advisor, you will drive engagement, satisfaction, and adoption of ApplyBoard’s services. Your day-to-day responsibilities include ensuring partner success, resolving issues, tracking performance, and supporting initiatives for revenue growth. This is a key role that requires excellent relationship management skills and a proactive approach to partnership success.

What You’ll Be Doing Every Day:

Partner Relationship Management: Foster strong relationships with institutional partners to ensure consistent, high-quality service and communication. Exhibit drive and grit to lead visibility in the market, building the ApplyBoard brand with trusted partnerships across all products and services.
Engagement & Satisfaction: Drive improvements in retention, satisfaction, and engagement scores among managed accounts through personalized service and support.
Adoption of Services: Promote the usage of ApplyBoard tools, services, and strategic programs within partner institutions to enhance their operational efficiency.
Growth Initiatives: Identify upsell and cross-sell opportunities within existing partner portfolios, collaborating with internal teams to maximize revenue potential.
Issue Resolution: Address partner inquiries and resolve issues in a timely manner, escalating risks when necessary to ensure continuous improvement in service delivery.
Performance Tracking: Effectively leverage CRM to drive continuous improvement in sales effectiveness and for tracking and reporting purposes
Collaboration: Work closely with Destination teams and Regional Leaders to share supply-demand feedback and foster alignment across teams.
Enrollment Monitoring: Collaborate with the Customer Experience Business Unit (CX BUO) to monitor weekly enrollment pipeline and application quality, utilizing reporting dashboards
Strategic Insights: Leverage institutional performance insights to provide strategic referrals for enterprise partnership pursuits

What You Bring to the Table:

3+ years’ experience in account management, partnership development, or customer success, preferably in the education sector.
Bachelor's degree in Business, Education, Marketing, or a related field.
Strong interpersonal and communication skills, with the ability to build and maintain strong relationships.
Proven ability to drive engagement and satisfaction, demonstrating a track record of achieving partner success metrics.
Familiarity with CRM tools and data analysis to track partner performance and derive insights (experience with [Hubspot] is a plus).
Proactive problem-solving skills and ability to escalate issues effectively.
Ability to work collaboratively in a team environment and across various functions.
A customer-centric attitude with a passion for helping institutions enhance their services.

About ApplyBoard

ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.

Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.

We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.

ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

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More about this job

Responsibilities

The Associate Account Director manages a portfolio of institutional partners to drive engagement, satisfaction, and service adoption. They are responsible for identifying growth opportunities, resolving partner issues, and collaborating with internal teams to ensure performance targets are met.

Requirements

Candidates must have at least 3 years of experience in account management, partnership development, or customer success, preferably within the education sector. A bachelor's degree in Business, Education, Marketing, or a related field is required.

Skills

Account management
Partnership development
Customer success
Relationship management
CRM
Data analysis
Strategic planning
Problem-solving
Communication
Sales effectiveness
Upselling
Cross-selling
Enrollment monitoring
Hubspot

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Partnership Development
Customer Success
Education Sector
CRM
Hubspot
Data Analysis
Relationship Management
Strategic Growth
Upselling
Cross-selling
Enrollment Pipeline
Performance Tracking
Institutional Partnerships
International Education
Business Development
Client Retention
Service Delivery
Market Visibility
Operational Efficiency

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