Customer service representative jobs in Canada

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Added 2 months ago
CK
Customer Service Representative
Circle K
Saint-Antoine, NB
- Part-time
Night shift premium
Added 6 months ago
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Customer Service Associate
Savers | Value Village
Sherwood Park, Alberta
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
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Customer Service Associate
Savers | Value Village
Brandon, Manitoba
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
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Customer Service Associate
Savers | Value Village
Charlottetown, Prince Edward Island
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
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Customer Service Associate
Savers | Value Village
Lethbridge, Alberta
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
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Customer Service Associate
Savers | Value Village
St. John's, Newfoundland and Labrador
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 4 months ago
AI
Customer Service Representative - Winnipeg Airport (YWG)
A.S.P. Incorporated
Winnipeg, Manitoba
- $17 to $17.5 CAD / hour
- Full-time
Dedicated to exceptional customer service and enjoy the busy airport experience? Join team and our commitment to excellence.
Added 4 months ago
Customer Service Representative - Market (On-Call)
Okanagan College
Kelowna, BC
Under the direct supervision of the Manager, Business Services, the Customer Service Representative – Market provides exceptional customer service with respect to cashier and general food…
Added 2 months ago
AT
Customer Service Representative
Approach Tours
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting directly to our Head of Traveller Support, you will be responsible for pushing forward Approach Tours’ customer service efforts and will play a critical role in creating positive…
Added 2 months ago
E
Customer Service Representative - Cold Lake
Enterprise
Cold Lake, AB
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 2 months ago
DI
Customer Service Representative - Ocean + Air Import
Delmar International Inc.
Montreal, QC
- Full-time
Reporting to the Director of CRM, North America, the Customer Service Representative - Ocean + Air Import plays an important role in supporting customer relationships and connecting our…
Added 6 months ago
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Customer Service Associate
Savers | Value Village
Calgary, Alberta
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Calgary, Alberta
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Calgary, Alberta
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Winnipeg, Manitoba
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Winnipeg, Manitoba
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Winnipeg, Manitoba
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Winnipeg, Manitoba
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Winnipeg, Manitoba
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Edmonton, Alberta
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members.We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Edmonton, Alberta
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Edmonton, Alberta
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
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Customer Service Associate
Savers | Value Village
Fredericton, New Brunswick
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
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Customer Service Associate
Savers | Value Village
Yorkton, Saskatchewan
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…
Added 6 months ago
S|
Customer Service Associate
Savers | Value Village
Saint John, New Brunswick
- Other
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time…

Approach Tours

Customer Service Representative

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3 years of customer service experience
Posting language: English
Posted: Sep 10, 2026

Original job description

A Little About Us

We are a dynamic team of entrepreneurs and passionate travellers, working towards building the leading group travel company of choice for North Americans. Our mission is to take the pain out of travel while delivering innovative world-class travel experiences for our customers. Our collections include a rich variety of cultural tours to Europe, South America, Africa and Southeast Asia. Our secret-sauce? Select destinations, engaging experiences and fully guided tours combine to create a worry-free experience from the time our travellers are picked up at home until they are dropped off at the end of their tour. We want to help travellers indulge in the travel experience of their dreams and build memories to last a lifetime.

Travel is booming and we're looking to grow our team to help keep up with demand! This is where you come in – we need your help reaching travellers and turning them into our happy customers and fanatical promoters! Intrigued by our customer-centric mission? Read on.

The Role Philosophy

Reporting directly to our Head of Traveller Support, you will be responsible for pushing forward Approach Tours’ customer service efforts and will play a critical role in creating positive interactions across all our communication channels (phone, e-mail, and chat). As part of a close-knit team, you will be the first point of contact for all our post-booking customers and will collaborate towards executing all day-to-day customer-facing activities required to achieve our deliverables and delight our booked customers. We believe that being successful in customer service begins with being a customer champion. In this role, you will be responsible for:

Championing Customer Interactions

As part of a close-knit team, you will be one of the faces of Approach Tours and a point-person for customer service interactions. You will:

Oversee the entire customer service process from initial reach-out through to providing a resolution, including pursuing any follow-up activities
Follow-up with active inquiries to provide a complete experience to any customer who contacts us
Respond in a timely manner to customer inquiries (emails, website forms, chat messages and phone calls), engage with booked customers to build loyalty from day one
Participate in the maintenance of the CRM database to ensure accurate, clean and consistent data capture

Championing Customer Happiness

Establish a special connection with currently booked customers, identify and understand their travel needs
Provide a superior level of customer service through accurate and timely information on destinations, flights, fares, special offers and other travel products
Finalize payments for customers, send out tour information through individual or batch mailings
Proactively review and anticipate future customer desires through the promotion of our strong value proposition, tour experience and supporting products
Be positive and open to continually enhance the team experience in every way
Assist other team members as necessary in delivering their portion of the customer experience

What We're Looking For

Minimum 3 years of customer service experience
Fluent proficiency in English - French is an asset
Passion for creating customer delight
Ambition for yourself and for our company – believing goals are to be exceeded and celebrated
Relentless optimism and sees each customer interaction as an opportunity to wow our travellers
Enjoy the challenge of identifying a travel desire and matching it to a unique experience
Uncompromising ethics and integrity
High level of attention to detail, especially in written materials and communications
Autonomous, self-aware and self-starting
Proactive, takes ownership of projects and enjoys being accountable for results
Excited about bringing brands to life, and able to adopt a specific brand voice
“Refuse to lose” attitude and mindset

What We Offer

Competitive salary and bonus plans
Group benefits plan (medical, dental & travel insurance)
Join some of our tours and experience the Approach difference abroad
Opportunities for skill development, as well as professional and career growth plans
Free coffee and tea, as well as surprise free meals and snacks
Employee Recognition Day, 5 à 7s, and other awesome team activities

Welcome to a new approach!

Apply on LinkedIn About employer

More about this job

Responsibilities

The role involves managing the end-to-end customer service process across phone, email, and chat to ensure a positive post-booking experience. Key duties include providing travel information, finalizing payments, and maintaining the CRM database to build customer loyalty.

Requirements

Candidates must have at least 3 years of customer service experience and be fluent in English, with French being an asset. The ideal candidate is a proactive, detail-oriented individual with a passion for creating customer delight and a strong work ethic.

Skills

Customer Service
CRM Database Management
Communication
Problem Solving
Travel Planning
Payment Processing
English Proficiency
French Proficiency
Attention To Detail
Accountability
Brand Voice Adoption

Benefits

Medical Insurance
Dental Insurance
Travel Insurance
Bonus Plans
Tour Experiences
Professional Development
Free Coffee And Tea
Free Meals And Snacks
Employee Recognition Day

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Travel Industry
CRM
Customer Experience
Post-Booking Support
Travel Arrangements
Customer Loyalty
Communication Skills
Brand Voice
Tourism

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