Customer service representative jobs in Dorval, QC and nearby

Within 25 km

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Added 1 month ago
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Client Service Representative, 15h/weekly - Montreal
CIBC
Montreal, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 month ago
NB
Customer service agent
National Bank of Canada
Montreal, QC
- Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Added 2 months ago
Customer Service - Customer Service Representative
Fastco
Vaudreuil-Dorion, QC
Excellent proficiency in spoken and written French required
Added 1 month ago
SE
Customer Service clerk - Parts
SMS Equipment Inc.
Laval, QC
- Full-time
Day Shift: 5x2
Added 2 months ago
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Customer Service Representative / Représentant(e) du service à la clientèle
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a Customer Service Representative based in Montreal for a 6-month contract. This role will report directly to the AVP, Vacation Rental Business. The Customer Service…
Added 2 months ago
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Customer Service Representative
Fresh Prep Foods Inc
Montreal, QC
- $45,000 to $50,000 CAD / year
- Full-time
Master Zendesk, our customer service platform.
Added 2 months ago
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Customer service associate lumber yard
RONA
Brossard, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 months ago
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Customer Service Representative
WestGroupe
Montreal, QC
- Full-time
As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and…
Added 2 months ago
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Customer Service Representative-EN
CAE
Montreal, QC
- Full-time
The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first…
Added 2 months ago
C
Customer Service Representative
CAE
Montreal, QC
- Full-time
The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first…
Added 2 months ago
Customer Service Associate
La Maison Simons
Montreal, QC
Provide high-quality customer service to our clientele.
Added 3 months ago
GC
Bilingual Customer Service Representative
Grainger Canada
Montreal, QC
- Full-time
We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026.
Added 2 months ago
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Customer Service Representative
Allredi
Laval, QC
- Full-time
The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries…
Added 2 months ago
Bilingual Customer Service Representative
Grainger Businesses
Montreal, QC
We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026.
Added 2 months ago
TL
Customer Service Representative
Tenaquip Limitee
Senneville, QC
- Full-time
Working with a fast-paced and energetic team, as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to…
Added 3 months ago
CC
Customer Service Agent-Techniseal, Candiac QC
CRH Canada
Candiac, QC
- Full-time
…opportunities with a comprehensive benefits package. Reporting to the Customer Service Supervisor, the incumbent will be responsible for the following…
Added 3 months ago
TL
Agent du service à la clientèle – Customer Service Agent
The Landline Co
Pointe-Claire, QC
- Up to $20 CAD / hour
- Part-time
Accepter et charger les bagages des clients aux emplacements d'exploitation tout au long de votre quart de travail
Added 3 months ago
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Customer Service Representative
ABC G
Montreal, QC
- Full-time
Reporting to the Ecommerce Specialist, the Customer Service Representative is responsible for supporting online B2B/ B2C sales and managing digital platforms for the company’s tools,…
Added 3 months ago
Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada
TTEC
Montreal, QC
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in…
Added 3 months ago
Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada
Percepta
Montreal, QC
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in…
Added 3 months ago
TL
Customer Service Representative
Tenaquip Limitee
Senneville, QC
- Full-time
Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to…
Added 4 months ago
FL
Customer Service Representative
Fuze Logistics Services Inc
Mont-Royal, Quebec
- Full-time
We are seeking a Customer Service Representative to join our team in Montreal!
Added 2 months ago
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Customer Service Representative, Retail Operations
Belron
Laval, QC
- Part-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 4 months ago
FL
Customer Service Representative (OTR Transport) - Montreal Office
Fuze Logistics Services Inc
Mont-Royal, Quebec
- Full-time
We are seeking a Customer Service Representative (OTR Transport) to join our team in Montreal!
Added 5 months ago
TD
E-Commerce Customer Service Representative
TELUS Digital
Montreal, Quebec
- Full-time
Customer Service Representatives (CSRs) play a vital role in assisting users on a major multinational retail e-commerce platform. Their primary responsibility is to ensure that merchants,…

Approach Tours

Customer Service Representative

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3 years of customer service experience
Posting language: English
Posted: Sep 10, 2026

Original job description

A Little About Us

We are a dynamic team of entrepreneurs and passionate travellers, working towards building the leading group travel company of choice for North Americans. Our mission is to take the pain out of travel while delivering innovative world-class travel experiences for our customers. Our collections include a rich variety of cultural tours to Europe, South America, Africa and Southeast Asia. Our secret-sauce? Select destinations, engaging experiences and fully guided tours combine to create a worry-free experience from the time our travellers are picked up at home until they are dropped off at the end of their tour. We want to help travellers indulge in the travel experience of their dreams and build memories to last a lifetime.

Travel is booming and we're looking to grow our team to help keep up with demand! This is where you come in – we need your help reaching travellers and turning them into our happy customers and fanatical promoters! Intrigued by our customer-centric mission? Read on.

The Role Philosophy

Reporting directly to our Head of Traveller Support, you will be responsible for pushing forward Approach Tours’ customer service efforts and will play a critical role in creating positive interactions across all our communication channels (phone, e-mail, and chat). As part of a close-knit team, you will be the first point of contact for all our post-booking customers and will collaborate towards executing all day-to-day customer-facing activities required to achieve our deliverables and delight our booked customers. We believe that being successful in customer service begins with being a customer champion. In this role, you will be responsible for:

Championing Customer Interactions

As part of a close-knit team, you will be one of the faces of Approach Tours and a point-person for customer service interactions. You will:

Oversee the entire customer service process from initial reach-out through to providing a resolution, including pursuing any follow-up activities
Follow-up with active inquiries to provide a complete experience to any customer who contacts us
Respond in a timely manner to customer inquiries (emails, website forms, chat messages and phone calls), engage with booked customers to build loyalty from day one
Participate in the maintenance of the CRM database to ensure accurate, clean and consistent data capture

Championing Customer Happiness

Establish a special connection with currently booked customers, identify and understand their travel needs
Provide a superior level of customer service through accurate and timely information on destinations, flights, fares, special offers and other travel products
Finalize payments for customers, send out tour information through individual or batch mailings
Proactively review and anticipate future customer desires through the promotion of our strong value proposition, tour experience and supporting products
Be positive and open to continually enhance the team experience in every way
Assist other team members as necessary in delivering their portion of the customer experience

What We're Looking For

Minimum 3 years of customer service experience
Fluent proficiency in English - French is an asset
Passion for creating customer delight
Ambition for yourself and for our company – believing goals are to be exceeded and celebrated
Relentless optimism and sees each customer interaction as an opportunity to wow our travellers
Enjoy the challenge of identifying a travel desire and matching it to a unique experience
Uncompromising ethics and integrity
High level of attention to detail, especially in written materials and communications
Autonomous, self-aware and self-starting
Proactive, takes ownership of projects and enjoys being accountable for results
Excited about bringing brands to life, and able to adopt a specific brand voice
“Refuse to lose” attitude and mindset

What We Offer

Competitive salary and bonus plans
Group benefits plan (medical, dental & travel insurance)
Join some of our tours and experience the Approach difference abroad
Opportunities for skill development, as well as professional and career growth plans
Free coffee and tea, as well as surprise free meals and snacks
Employee Recognition Day, 5 à 7s, and other awesome team activities

Welcome to a new approach!

Apply on LinkedIn About employer

More about this job

Responsibilities

The role involves managing the end-to-end customer service process across phone, email, and chat to ensure a positive post-booking experience. Key duties include providing travel information, finalizing payments, and maintaining the CRM database to build customer loyalty.

Requirements

Candidates must have at least 3 years of customer service experience and be fluent in English, with French being an asset. The ideal candidate is a proactive, detail-oriented individual with a passion for creating customer delight and a strong work ethic.

Skills

Customer Service
CRM Database Management
Communication
Problem Solving
Travel Planning
Payment Processing
English Proficiency
French Proficiency
Attention To Detail
Accountability
Brand Voice Adoption

Benefits

Medical Insurance
Dental Insurance
Travel Insurance
Bonus Plans
Tour Experiences
Professional Development
Free Coffee And Tea
Free Meals And Snacks
Employee Recognition Day

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Travel Industry
CRM
Customer Experience
Post-Booking Support
Travel Arrangements
Customer Loyalty
Communication Skills
Brand Voice
Tourism

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