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Added 3 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Montreal Holt Renfrew)
Moncler Group
Montreal, QC
- Part-time
Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the store team during peak seasonal business periods, helping to deliver a seamless and…
Added 3 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Royalmount)
Moncler Group
Montreal, QC
- Part-time
Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the store team during peak seasonal business periods, helping to deliver a seamless and…
Added 3 mins ago
RB
Commercial Banking Advisor
Royal Bank of Canada
Nanaimo, BC
- Full-time
By joining RBC as a Commercial Banking Advisor, you open the door to an exciting career in commercial banking. This is your opportunity to become a critical member of a results oriented…
Added 18 mins ago
S
Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 18 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Cochrane, ON
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 18 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Kirkland Lake, ON
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 18 mins ago
CG
Senior Wealth Advisor
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Senior Wealth Advisor - Stenner Wealth Partners+
Added 18 mins ago
CT
Solutions Architect
Canadian Tire Corporation
Oakville, ON · Toronto, ON
- Full-time
Act as a trusted advisor during delivery and planning.
Added 34 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best…
Added 34 mins ago
IF
Financial Specialist
Intact FC
Toronto, ON · Montreal, QC
- Full-time
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net…
Added 45 mins ago
P
Senior Trader
Purpose
Toronto, ON
- Full-time
…Purpose Unlimited’s businesses include Purpose Investments, Advisor Solutions by Purpose, and…
Added 45 mins ago
M
Part-Time Seasonal Sales Support Advisor (Montreal Holt Renfrew)
Moncler
Montreal, QC
- Part-time
Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the store team during peak seasonal business periods, helping to deliver a seamless and…
Added 45 mins ago
M
Part-Time Seasonal Sales Support Advisor (Royalmount)
Moncler
Montreal, QC
- Part-time
Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the store team during peak seasonal business periods, helping to deliver a seamless and…
Added 45 mins ago
EI
SAP S/4HANA Readiness Lead
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a Senior Advisor – Operational & Closure Readiness to support a major SAP S/4HANA transformation and deployment program.
Added 45 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
…evolution of revenue systems and workflows. Acting as a trusted advisor to the business, the Manager, Revenue Operations will partner with cross-functional teams to implement best…
Added 48 mins ago
SB
07329 Inside Sales
Sally Beauty Holdings
Saskatoon, SK
- Part-time
By working at Cosmoprof Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair –…
Added 48 mins ago
EyeCare Advisor
EssilorLuxottica Group
Montreal, QC
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care.…
Added 48 mins ago
Senior Financial Analyst - Payroll Accounting
TELUS
Calgary, AB · Edmonton, AB · Burnaby, BC · Vancouver, BC · Toronto, ON · Montreal, QC
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in…
Added 48 mins ago
Sales Representative - Facility Services
Cintas
Kamloops, BC
…motivated, and caring. These characteristics are an important part of our history and culture, and they are at the heart of everything we…
Added 48 mins ago
Sr Dir, Finance Consolidation
Rogers Communications
Toronto, ON
Serve as a strategic advisor to business and finance leaders by providing forward-looking insights and recommendations.
Added 1 hour ago
BC
Market Sales Leader
Bimbo Canada
Ancaster, ON
- Full-time
As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks. We produce and distribute more…
Added 1 hour ago
UO
Student Mental Health Specialist -Student Experience and Support
University of Calgary
Calgary, AB
- Full-time
The Student Experience and Support is currently seeking a Full-time Limited Term Student Mental Health Specialist for approximately 12 months.
Added 1 hour ago
UO
Research Associate, Indigenous Brain Health, Family Medicine
University of Calgary
Calgary, AB
- Full-time
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 3.
Added 1 hour ago
A
Manager, Data Engineering
Avanade
Toronto, ON
- Full-time
…using data platforms, reporting, self-service analytics, real time intelligence and AI…
Added 1 hour ago
MC
Regional Vice President Wealth
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…management to develop key practice management standards and advisor best practices assist in the development of annual sales plans and budgets for the Wealth Management line of the…

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Applications open in a new tab.

Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Apr 9, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is a hybrid role, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We Offer:

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 10,000+ subscribers

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More about this job

Responsibilities

The Customer Success Manager will act as a trusted advisor to help customers maximize the value of the platform while ensuring seamless onboarding and adoption. They will also manage relationships, track performance metrics, and identify opportunities for up-selling and cross-selling.

Requirements

Candidates must have at least 2 years of experience in customer or account management within a SaaS environment. Strong communication, problem-solving, and organizational skills are essential for success in this role.

Skills

Customer success
Account management
SaaS
Customer onboarding
Relationship management
Performance tracking
Issue resolution
Customer development
Up-selling
Cross-selling
CRM
Communication
Problem-solving
Organizational skills
Data analysis

Benefits

Health and wellbeing benefit stipend
Home office setup reimbursement
Paid time off
Birthday leave
Service-years recognition financial reward
Performance-based compensation reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Xero
QuickBooks Online
Oracle NetSuite
B2B Software
Onboarding
MRR
KPIs
CRM
Finance Teams
Go-to-market
Retention
Revenue Growth
Workflow Automation

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