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Added 15 mins ago
Ambassadeur de marque beaute
Influence Marketing
Saguenay, QC
…well as developing new skills through our unique training and development…
Added 15 mins ago
MN
Construction Technology Platform Manager - Pipeline & Pursuits
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Pipeline & Pursuit is accountable for maximizing the business value, operational consistency, and long-term strategic impact of Modern…
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MN
Construction Technology Platform Manager - Quality & Safety
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Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Quality & Safety is accountable for maximizing the business value, operational consistency, and long-term strategic impact of Modern Niagara's…
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OD
Ambassadeur de marque beaute
OSL Direct Services
Saguenay, QC
- Other
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OD
Ambassadeur de marque beaute
OSL Direct Services
Saguenay, QC
- Other
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Ambassadeur de marque beaute
OSL Retail Services Inc
Saguenay, QC
- Other
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store manager - Elmsdale, NS
Starbucks
Elmsdale, NS
Learning and development programs to fuel your career
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Manager, Impact (Bayshore Foundation & Sustainability),
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Mississauga, ON
The Manager, Impact (Bayshore Foundation & Sustainability), reporting to the Director, Impact (Bayshore Foundation & Sustainability), will be responsible for day-to-day operations of the…
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Assistant Front Store Manager, Hourly Full Time Day
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Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
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Assistant Front Store Manager, Hourly Full Time Night
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Senior Program Manager (15-month Contract)
Shoppers Drug Mart
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BFA Accountant
City of Edmonton
AB
…Accountant to join our dynamic team. Reporting to the Finance Manager, you will play a critical role in supporting client operations through financial planning, forecasting, and budget…
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(CAN) Gérant de rayon, fruits et légumes
Walmart
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Bakery Department Manager
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
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Assistant Meat Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
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Assistant Grocery Manager
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- From $21.5 CAD / hour
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Assistant Grocery Manager
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ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Apr 9, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is a hybrid role, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We Offer:

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 10,000+ subscribers

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More about this job

Responsibilities

The Customer Success Manager will act as a trusted advisor to help customers maximize the value of the platform while ensuring seamless onboarding and adoption. They will also manage relationships, track performance metrics, and identify opportunities for up-selling and cross-selling.

Requirements

Candidates must have at least 2 years of experience in customer or account management within a SaaS environment. Strong communication, problem-solving, and organizational skills are essential for success in this role.

Skills

Customer success
Account management
SaaS
Customer onboarding
Relationship management
Performance tracking
Issue resolution
Customer development
Up-selling
Cross-selling
CRM
Communication
Problem-solving
Organizational skills
Data analysis

Benefits

Health and wellbeing benefit stipend
Home office setup reimbursement
Paid time off
Birthday leave
Service-years recognition financial reward
Performance-based compensation reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Xero
QuickBooks Online
Oracle NetSuite
B2B Software
Onboarding
MRR
KPIs
CRM
Finance Teams
Go-to-market
Retention
Revenue Growth
Workflow Automation

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