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Added 5 mins ago
BC
Human Resources Manager - Full Time Regular
BC Centre for Ability
Vancouver, BC
- Full-time
Reporting to the CEO, the Human Resources Manager provides strategic leadership and operational oversight across all human resources and labour relations functions for BCCFA. Operating…
Added 5 mins ago
SA
Co-Op Engineer
Standard Aero
Richmond, BC
- Full-time
…Richmond facility, British Columbia and will report to the Manager, Engineering -…
Added 5 mins ago
S
Senior Estimator – Industrial Fabrication
Startec
Calgary, AB
- Full-time
Founded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including:…
Added 5 mins ago
IE
Financial Analyst
ILSC Education Group
Toronto, ON
- Full-time
Reports to: Financial Planning and Analysis, Manager
Added 5 mins ago
TH
Front End Associate Full Time - 7052 Regina East
The Home Depot
Regina, SK
- Full-time
…transactions accurately and timely by executing our GET checkout…
Added 5 mins ago
OD
Senior Customer Experience Specialist
One Degree Organic Foods
Mission, BC
- $55,900 to $67,100 CAD / year
- Full-time
POSITION: Senior Customer Experience Specialist REPORTS TO: Senior Brand Manager
Added 5 mins ago
C
Senior Manager, Content Development and Production (French Services) (On Site)
CBC/Radio-Canada
Saguenay, QC
- Full-time
Radio-Canada’s multimedia station in Saguenay is seeking a Senior Manager, Content Development and Production. Reporting to and working collaboratively with regional leadership, you will…
Added 5 mins ago
LL
HOUSEKEEPING AIDE, TEMPORARY PART-TIME
Lifetimes Limited Partn
Orillia, ON
- Part-time
…you require accommodation at any time during the recruitment process please contact the hiring…
Added 5 mins ago
WS
Warehouse Supervisor
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
…power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers…
Added 5 mins ago
WS
BCI Production Clerk
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
…tools, power tools and chemical solutions, as well as welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work…
Added 5 mins ago
WS
Warehouse Clerk
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
…abrasives, tools, power tools, chemical solutions and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work…
Added 5 mins ago
Area Manager, Fulfillment
GoBolt
Dorval, QC
We are on the lookout for an Area Manager in Dorval, Quebec, who shares our passion for customer satisfaction and safety excellence. In this dynamic role, you will play a crucial part in…
Added 5 mins ago
UO
Finance Manager
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The Finance Manager reports to the Associate Director, Facilities Finance, and works closely with Unit and Department directors, managers and administrators to provide strategic financial…
Added 5 mins ago
T
Personal Banking Associate Trainee
TD
Orleans, ON · Ottawa, ON
- Full-time
Added 5 mins ago
T
Personal Banker
TD
Little Current, ON
- Full-time
Stay knowledgeable about emerging issues, evolving regulations and industry codes of conduct as well as participate in process improvement opportunities to protect the interests of the…
Added 5 mins ago
T
Associate, Commercial National Accounts
TD
Montreal, QC
- Full-time
Added 5 mins ago
T
Manager Cash Management, Associate - Commercial Banking
TD
Vancouver, BC
- Full-time
The Associate, Manager, Cash Management is an Associate training role, focusing on developing and preparing colleagues to progress into the Manager, Cash Management role - typically within…
Added 5 mins ago
T
Customer Experience Associate
TD
Oakville, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 5 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Markham, ON
- Part-time
Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
Added 5 mins ago
D
Corporate Relations Director, Canada
Diageo
Toronto, ON · Downtown Toronto
- Full-time
Within the market/country, it is a trusted partner to the Managing Director / General Manager, the leadership team and other functional heads in the execution of the Global CR Strategy,…
Added 5 mins ago
CO
Coordinator, Content Marketing
CANADIAN OLYMPIC COMMITTEE
Toronto, ON · Montreal, QC
- $47,800 to $65,700 CAD / year
- Full-time
The COC is looking for a bilingual Coordinator to join its Content Marketing team. Reporting to the Manager, Social Media Strategy, this individual is responsible for activating the…
Added 5 mins ago
C
Manager, Continuity & Response
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
As Manager, Continuity & Response you oversee Clio's Business Continuity program to ensure readiness and response capabilities are active, tested, and up-to-date. You will be collaborating…
Added 5 mins ago
FF
Group Fitness Instructor
Fuse Fitness Studio
AB · Calgary, AB
- Part-time
Document and relay patron feedback to the Fitness Manager to continuously improve the quality of services.
Added 5 mins ago
C
Software Development Manager (Calgary)
Clio
Calgary, AB
- Full-time
We are currently seeking a Software Development Manager to join our Engineering team. This role is only open to candidates based in Calgary and will require a presence in our Calgary office…
Added 5 mins ago
B
Business Architect Portfolio Management - Rise Program
BMO
Toronto, ON · FCP
- Full-time
Working knowledge of wealth-management operations, including SMA/UMA centralized trading and Advisor-as-Portfolio-Manager programs.

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Apr 9, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is a hybrid role, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We Offer:

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 10,000+ subscribers

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More about this job

Responsibilities

The Customer Success Manager will act as a trusted advisor to help customers maximize the value of the platform while ensuring seamless onboarding and adoption. They will also manage relationships, track performance metrics, and identify opportunities for up-selling and cross-selling.

Requirements

Candidates must have at least 2 years of experience in customer or account management within a SaaS environment. Strong communication, problem-solving, and organizational skills are essential for success in this role.

Skills

Customer success
Account management
SaaS
Customer onboarding
Relationship management
Performance tracking
Issue resolution
Customer development
Up-selling
Cross-selling
CRM
Communication
Problem-solving
Organizational skills
Data analysis

Benefits

Health and wellbeing benefit stipend
Home office setup reimbursement
Paid time off
Birthday leave
Service-years recognition financial reward
Performance-based compensation reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Xero
QuickBooks Online
Oracle NetSuite
B2B Software
Onboarding
MRR
KPIs
CRM
Finance Teams
Go-to-market
Retention
Revenue Growth
Workflow Automation

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