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Added 6 mins ago
SL
Business Development Partner
Sun Life
AB · Red Deer, AB
- Full-time
The primary purpose of the Business Development Partner (BDP) is to recruit, onboard, train, develop and coach developing advisors during their first four years. You’ll play an important…
Added 6 mins ago
B
Senior Director, Project Delivery (Hybrid)
Broadridge
Toronto, ON
- Full-time
Oversee development of client-ready deliverables, including SOPs and job aids for current- and future-state processes, policy suites, training curricula and metrics frameworks with…
Added 19 mins ago
C
Director of Global Brand Partnership
CarltonOne
Toronto, ON · Greater Toronto Area, Canada
- Contract
Strategic Supplier & Brand Partnership Leadership
Added 19 mins ago
TM
Senior Product Development Engineering Specialist - Design Support & Sustaining
Trudell Medical International
London, ON
- Full-time
As an employee of Trudell Medical International, not only will you contribute to the development of products at the cutting edge of medical device technology, but you will also have the…
Added 20 mins ago
IF
Communications Specialist (Writer, Executive Communications)
Intact FC
Toronto, ON · Montreal, QC
- Full-time
As Communications Specialist, you will work closely with Intact’s CEOs and leadership team, serving as a lead writer and a trusted communications advisor, while establishing yourself as an…
Added 20 mins ago
Solutions Consultant - Advanced Process Control
Spartan Controls Ltd.
Calgary, AB · Edmonton, AB
Lead and participate in APC proposal development.
Added 20 mins ago
Business Advisor - North Bay Business Banking Centre, ON
Scotiabank
North Bay, ON
You demonstrate excellent business development techniques and are conversant with business legal structures and life cycles, competitor offerings and alternate sources of financing
Added 20 mins ago
KT
Regional Account Manager
Kal Tire
Langley (District), BC · Langley, BC
- Full-time
…to their assigned customers, act as a strategic partner and advisor on all Kal Tire offerings and ensure a positive customer experience with the company, through contract negotiations,…
Added 20 mins ago
Account Specialist - Small Medium Business - Hybrid
TELUS
Toronto, ON
Industry-leading training and development tools to master both traditional and AI-driven solutions – build in-demand skills for your career growth Clear career progression path to advanced…
Added 20 mins ago
Resource Governance Advisor
Government of Alberta
AB
This position also serves as the primary liaison between project demand and project delivery capacity, helping leadership make informed decisions regarding resource assignments,…
Added 35 mins ago
A
Corporate Controller
Adacel
Montreal, QC
- Full-time
Added 35 mins ago
TC
Senior Database Administrator (Oracle Application DBA / AWS Cloud)
Tata Consultancy Services
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
While the Client Partner is often aligned to CIO and technology leadership stakeholders, the Interactive Partner focuses on CMOs, Chief Digital Officers, Customer Experience leaders,…
Added 35 mins ago
S
Talent Acquisition Senior Specialist
Savaria
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $105,000 CAD / year
- Full-time
…leaders to meet hiring objectives. This role serves as a trusted advisor to hiring managers while ensuring recruitment practices align with organizational goals, employment legislation, and…
Added 35 mins ago
PC
Senior Associate, Financial Services, Digital Banking Operations, Consulting
Pwc Canada
Toronto, ON
- Full-time
Working knowledge of the software development life cycle (SDLC), Agile delivery methodologies, and collaboration or delivery tools such as Jira and Microsoft tools
Added 35 mins ago
SMB Customer Success Manager
Guesty
Canada
Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Added 51 mins ago
UO
Accessibility Advisor
University of Victoria
Victoria, BC
- Full-time
…knowledge of universally designed instruction, student learning and development, CAS Standards, and reflects developmental and demographic profiles while remaining responsive to relevant…
Added 51 mins ago
H(
Senior Retirement Planning Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
Added 51 mins ago
NP
Director, Internal Controls & Finance Transformation
Neo Performance Materials
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
…and the United Kingdom, along with a dedicated research and development centre in…
Added 51 mins ago
TF
Senior Manager
the Finance Group
Ottawa, ON
- $130,000 to $150,000 CAD / year
- Full-time
Take ownership of client engagements and contribute to broader practice leadership and team development.
Added 1 hour ago
O
Product Launch Specialist, HealthTech SaaS
OceanMD
Toronto, ON
- Full-time
…bringing together Product, Ocean Labs, Marketing, Business Development, and client-facing teams to ensure initiatives move forward smoothly. You will work directly with clients and early…
Added 1 hour ago
Account Executive
Equativ
Toronto, ON
…Canadian media landscape. This individual will serve as a trusted advisor to clients, helping them leverage Equativ's suite of programmatic, CTV, video, native, and curation solutions to…
Added 1 hour ago
D
Advisor, Legal and regulatory compliance
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a legal and regulatory compliance advisor, you help design, institute and coordinate the compliance framework and enforce related rules. You help ensure that oversight measures such as…
Added 1 hour ago
D
Advisor, Legal and regulatory compliance
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a legal and regulatory compliance advisor, you help design, institute and coordinate the compliance framework and enforce related rules. You help ensure that oversight measures such as…
Added 1 hour ago
D
Personal Finance Advisor
Desjardins
Mascouche, QC · Caisse Desjardins Le Manoir
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 1 hour ago
Senior Financial Advisor - St. Clair & Via Italia, Toronto, ON
Scotiabank
Toronto, ON
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal…

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Applications open in a new tab.

Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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