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Added 3 mins ago
Business Intelligence Analyst, Google Cloud Support
Google
Waterloo, ON
Experience supporting data-driven sales operations, consulting, or program management and strategic cross-functional BI initiatives in a cloud business.
Added 3 mins ago
Solution Architect III, Platform, FSI, Google Cloud
Google
Toronto, ON
…engaging in technical-led conversations to understand their business issues. You will troubleshoot technical questions and roadblocks, engage in proof of concepts and demos, and use your…
Added 3 mins ago
Quality Specialist
Leonardo DRS, Inc.
NS · Bedford, Nova
Bachelor’s degree in Engineering, Quality, Business, or a related field, or equivalent relevant experience; considered an asset.
Added 3 mins ago
Platform Solution Architect III, Google Cloud
Google
Calgary, AB · Vancouver, BC
Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
Added 3 mins ago
Q
Senior GRC Analyst
Quantexa
Remote, Canada
- $116,000 to $146,000 CAD / year
- Full-time
- Remote
Quantexa is looking for an experienced Senior GRC Analyst to support our growing business. This role will be based in Toronto/Ottawa and will require travel to customer sites and other…
Added 3 mins ago
HO
Full-Stack Developer (Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Digital Services and Real Property (DSRP) is currently looking to staff several Full-Stack Developer (Digital Product Developer) positions.
Added 3 mins ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Digital Services and Real Property (DSRP) is currently looking to staff several Intermediate Full-Stack Developer (Intermediate Digital Product Developer) positions.
Added 3 mins ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
As a Senior Full-Stack Developer, you'll help shape the digital services used every day across the House of Commons. You'll work on meaningful, high-impact products, collaborate with…
Added 18 mins ago
ML
AI Engineer
MACHINE LEARNING TECHNOLOGIES LLC
Toronto, ON
- Full-time
Work closely with product managers, data scientists, and domain experts to define technical solutions aligned with business needs.
Added 18 mins ago
D
Communications Manager
Dexian
Toronto, ON
- Contract
Possibility of Extension/Conversion: Yes, based on business needs and performance
Added 18 mins ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Nelson Motors and Equipment is a family owned, 5 location John Deere agricultural dealership in business since 1959. The family owners are actively involved in the day-to-day operations and…
Added 18 mins ago
W
Data Engineer
Wiraa
Canada
- Full-time
…pivotal role bridges the gap between raw data and actionable business insights, enhancing the robustness and efficiency of our data infrastructure. The ideal candidate will have strong SQL…
Added 18 mins ago
J
Senior Commercial Account Executive
Jobgether
Canada
- Full-time
…high-value opportunities, and build relationships with key business and technical stakeholders. Using a consultative sales approach, you will position advanced connectivity, network…
Added 18 mins ago
P
Mortgage Agent
Pineapple
ON · Ontario, Canada
- Full-time
…support, our platform, support, and culture is built to scale your business with speed, intelligence, and…
Added 18 mins ago
N
Solutions Architect
NULogic
Canada
- Contract
The role will own the end-to-end functional and technical architecture, translating business requirements into scalable Oracle Retail solutions and leading design, integration,…
Added 18 mins ago
BS
Bilingual Order Management Representative
Bilingual Source
Montreal, QC
- $55,000 to $65,000 CAD / year
- Full-time
Added 18 mins ago
AA
Vice President, Business Development
AIP Asset Management
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
AIP is seeking a VP Business Development to establish and grow its presence in Winnipeg and the broader Western Canadian market. This is a senior, entrepreneurial role with two mandates:…
Added 18 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Montreal, QC
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 18 mins ago
FD
Logistics Account Executive, Freight & Carrier Sales
Fil Delivery
Mississauga, ON
- Full-time
…for FIL Freight's commercial team - so Account Managers and Business Development Managers can spend their time winning business instead of managing operational fires. It doesn't carry a…
Added 18 mins ago
A
Administrative Assistant 1 [AQ-24615]
Aquent
Vancouver, BC
- $20 to $21 CAD / hour
- Contract
Demonstrated ability to quickly learn new tools and processes and adapt seamlessly to evolving business landscapes.
Added 18 mins ago
AL
Electronic Manufacturing Support Specialist
Alert Labs Inc.
Waterloo, ON
- Full-time
· Product Assembly: Assemble products as needed to support urgent business priorities.
Added 18 mins ago
TR
Dynamics CRM Developer
Tenth Revolution Group
Ottawa, ON
- Full-time
An independent nonprofit organization is seeking a Microsoft Dynamics CRM/Power Platform Developer to support and enhance its newly implemented Dynamics-based awards management platform.…
Added 18 mins ago
HS
Quality Supervisor
HR Solutions
ON · Niagara, ON
- Full-time
 Able to build and maintain lasting relationships with other departments, key business
Added 18 mins ago
CO
Supervisor of Workforce Planning
City of Cambridge Ontario
Cambridge, ON
- $97,048 to $118,348 CAD / year
- Full-time
Completion of post-secondary education in Human Resources, Business Administration, Public Administration, or related field.
Added 18 mins ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
As a Senior Full-Stack Developer, you'll help shape the digital services used every day across the House of Commons. You'll work on meaningful, high-impact products, collaborate with…

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Applications open in a new tab.

Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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