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Added 9 mins ago
CS
Senior Account Executive, Europe
Carina Software
North Vancouver, BC
- £80,000 to £95,000 GBP / year
- Full-time
· Proficiency with Salesforce or similar CRM tools
Added 9 mins ago
MI
Director - Subadvisory Relationships
MFS Investment Management
Toronto, ON
- Full-time
5. Update CRM database with activities and meeting notes.
Added 9 mins ago
AL
Contract & Sales Analyst
Air Liquide
Calgary, AB · AB · Coquitlam, BC · Richmond, BC · Winnipeg, MB
- Full-time
Sales Data & Process Integrity: Maintain the integrity of data within the CRM (Salesforce) system, ensuring alignment with EOM reporting metrics. Troubleshoot and resolve discrepancies…
Added 24 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…network's medical and administrative activities, including ERP, CRM, DME, LIS, SaaS, and cloud…
Added 24 mins ago
S
Application Developer
Sobeys
Dartmouth, NS
- Full-time
…have a Full-Time opportunity for a Salesforce Marketing Cloud Developer. This role can be based out of one our main offices including: Mississauga, ON; Stellarton, Dartmouth, Halifax…
Added 24 mins ago
A
Sales Development Representative
Assemble
Toronto, ON
- $50,000 to $75,000 CAD / year
- Full-time
Keep accurate, up-to-date records of all prospect activity and pipeline in our CRM
Added 24 mins ago
TE
Sales Manager
Talentfoot Executive Search
Montreal, QC
- Full-time
Drive consistent adoption of sales methodologies, CRM best practices, and commercial processes to improve conversion rates, sales velocity, and forecast accuracy
Added 24 mins ago
BH
Sales Associate
Baywest Homes
Calgary, AB
- Full-time
Actively prospect, nurture, and follow up with leads; maintain CRM accuracy and drive return traffic.
Added 24 mins ago
BH
Area Sales Manager
Baywest Homes
Calgary, AB
- Full-time
Actively prospect, nurture, and qualify leads through effective discovery, ensuring accurate registration and timely data entry into the CRM system.
Added 24 mins ago
C
Senior Account Manager
Citylitics
Toronto, ON
- Full-time
Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM.
Added 24 mins ago
S
Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as a communication and measurement tool.
Added 24 mins ago
M
RQ11569 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
working, tested CRM applications. This includes developing detailed programming
Added 24 mins ago
M
RQ11666 - Product Manager - Senior
Maarut
Toronto, ON
- Contract
Technology stack : Microsoft Dynamics CRM (backoffice),
Added 39 mins ago
FI
Territory Sales Manager
Formations Inc
Regina, SK
- Full-time
Maintain accurate customer records, sales activity, and pipeline reporting using CRM and sales management tools.
Added 39 mins ago
GS
Business Systems Developer
Grantek Systems Integration
Burlington, ON
- Full-time
Grantek is looking for a Business Systems Developer to design, build, and maintain the internal applications, integrations, and automation workflows that support our global operations. This…
Added 54 mins ago
HC
International Customer Service Advisor - RPT
Humber College
Toronto, ON
- Internship
…etc.) plus an understanding of, and corporate experience using CRM tools and with data management…
Added 54 mins ago
E
District Sales Executive
Expeditors
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 54 mins ago
SA
Automotive Finance Manager
Shift Auto Group
Halifax, NS
- Full-time
Experience with Dealer Management Systems (DMS), CRM platforms, and lender portals
Added 54 mins ago
Business Development / Finance & Commercial Sales Person - LANGLEY BC
Velocity Vehicle Group
Langley (District), BC · Langley, BC
Proficiency with CRM systems and Microsoft Office applications.
Added 54 mins ago
GI
Junior Account Manager / Gestionnaire de comptes junior
Gillespie-Munro Inc.
Montreal, QC
- Full-time
Maintain accurate customer and prospect information in the CRM.
Added 54 mins ago
R
Manager Business Markets
RBC
Toronto, ON
- Full-time
…Communication, Creative Visioning, Customer Relationship Management (CRM), Decision Making, Financial Planning and Analysis (FP&A), Talent Management,…
Added 1 hour ago
Digital Student Service Administrator
George Brown Polytechnic
Toronto, ON
Chatbot technology (LiveAgent, Lex, Dialogflow, Nuance), Salesforce Agentforce and CRM, chat and AI solution Administrative Role, Livechat applications, Javascript, HTML, and ITIL…
Added 1 hour ago
JT
Workforce Specialist, Job ID# 7080
JVS Toronto
Toronto, ON
- Full-time
Maintain accurate, timely, and confidential records across multiple CRM systems.
Added 1 hour ago
KM
Customer Success Manager (Burnaby)
Konica Minolta Business Solutions (Canada) Ltd.
Burnaby, BC
- Full-time
Experience working with Gainsight, ConnectWise and CRM-related platforms an asset
Added 1 hour ago
A
Représentant(e) au développement des ventes | Sales Development Representative
Actalent
Brossard, QC
- $55,000 to $60,000 CAD / year
- Full-time
Identifiez, développez et gérez les relations clients nouvelles et existantes en tirant parti des ressources, y compris, mais sans s’y limiter, les CRM et les outils de réseautage externes.

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Applications open in a new tab.

Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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