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Added 3 mins ago
T
Software Engineer II - Angular UI
TD
Toronto, ON
- Full-time
Added 3 mins ago
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Personal Banking Associate Trainee - Future Opportunities
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- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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TD Insurance, Legal Assistant III
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Personal Banker Trainee - Cantonese and/or Mandarin
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- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 3 mins ago
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- Full-time
…cross-functional Agile team. The role offers end-to-end ownership of customer-facing features, secure interfaces and reliable transaction workflows. You will contribute to cloud delivery,…
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Area Reliability Manager
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We have an opening for an Area Reliability Manager whose responsibilities include leading a team of skilled dayshift & rotating technicians to support the reactive & planned maintenance…
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Retail Store Manager - Full Time - Sherway Gardens, ON
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As a Store Manager, you’ll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You’ll be a Swarovski advocate,…
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GardaWorld - Edmonton - Technical Support Team Lead - in person
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Edmonton, AB
Reporting To: Senior Customer Experience Manager
Added 3 mins ago
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Project Manager, Technology
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Toronto, ON · Dorval, QC
- Full-time
The Project Manager, Technology, is responsible for driving and delivering IT projects encompassing all phases of the project lifecycle. The job of a Project Manager requires in-depth…
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Respond to resident and family concerns and report to the Health and Wellness Manager when needed
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Network Administration Technician
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Reporting to the Manager, End User Technology Services this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of…
Added 3 mins ago
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- Full-time
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BC
Manager, Research & Development (R&D) Breads and Buns
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- Full-time
…Engineering, Finance, Sales, and Supply Chain partners, the Manager develops practical, scalable solutions that meet consumer, customer, manufacturing, food safety, quality, sustainability,…
Added 3 mins ago
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Senior Revenue Operations Manager
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Measure what you ship. Define success metrics, track adoption and impact, and retire what doesn’t move the number.
Added 3 mins ago
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Renewable Energy Asset Manager
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The Asset Manager serves as the owner's representative and primary point of coordination between operations personnel, contractors, project partners, customers, and internal development,…
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Assistant Produce Manager
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- $20.5 CAD / hour
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You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
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Bakery Department Manager
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Ottawa, ON
- $52,000 to $57,000 CAD / year
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Added 18 mins ago
Student - Process Optimization Intern (4 or 8 months)
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We are invested in your long-term success and aim to equip you with skills and experiences that will fuel your future!
Added 18 mins ago
ZT
Senior Manager Technical Program Management
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Mississauga, ON · CAN - Mississauga, Canada
- Full-time
…culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their…
Added 18 mins ago
HR
Supervisor, Customer Relations
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
Involved in planning and executing site promotions with the Customer Relations Manager and your strong organizational skills will allow for balancing multiple responsibilities in…
Added 18 mins ago
MI
Truck Driver - Day Shift
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· Carry out all duties focusing on the goal of internal and external customer satisfaction
Added 18 mins ago
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Manager, Talent
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Toronto, ON
- Other
…operations. Our talented and diverse workforce is at the heart of our success, as we recognize that their knowledge, skills, and dedication drive our ability to deliver exceptional products…
Added 33 mins ago
T
Construction Manager
Townline
Vancouver, BC
- Full-time
…for its commitment to quality, innovation, and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing…

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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