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Added 4 mins ago
SA
Senior Associate (m/f/d) Equity Index Client Operations
Solactive AG
Toronto, ON
- Full-time
4+ years in client-facing roles within financial services, fintech, market data, or comparable B2B environments. Customer success, client operations, or implementation backgrounds are…
Added 19 mins ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rouyn-Noranda, QC
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 19 mins ago
IF
Sales Representative
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
- Full-time
A leading player in the Canadian financial industry. We have been supporting Canadians and earning their trust for over 125 years.
Added 19 mins ago
SA
Commercial insurance account manager
Synex Assurance
Levis, QC
- Full-time
Hold a business damage insurance license issued by the Financial Markets Authority;
Added 19 mins ago
SA
Commercial insurance account manager
Synex Assurance
Quebec, QC
- Full-time
Hold a business damage insurance license issued by the Financial Markets Authority;
Added 19 mins ago
IF
Business Development - Financial Security Advisor
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
- Full-time
To become a Financial Security Advisor, you must first possess an entrepreneurial spirit, strong mental agility, and be ready to commit 100% to this new career. Your challenge will be to…
Added 19 mins ago
IF
Business Development Representative in Personal Finance
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
- Full-time
…Representative in Personal Finance. This role is essential to provide financial services tailored to the needs of individuals and businesses. You will be part of a dynamic team dedicated to…
Added 34 mins ago
SA
Placement broker - Commercial insurance
Synex Assurance
Laval, QC
- Full-time
Hold a certificate in business damage insurance issued by the Financial Markets Authority;
Added 34 mins ago
SA
Assistant commercial insurance broker
Synex Assurance
Laval, QC
- Full-time
Hold a business damage insurance license issued by the Financial Markets Authority;
Added 34 mins ago
SA
Commercial insurance account manager
Synex Assurance
Quebec, QC
- Full-time
Hold a business damage insurance license issued by the Financial Markets Authority;
Added 34 mins ago
IF
Representative – Business Development
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
- Full-time
To be a guide in a time of financial uncertainty!!!
Added 34 mins ago
VL
Receptionist
Varsteel Ltd.
Delta, BC
- Full-time
Added 34 mins ago
J
Senior Accounting Technician
JobsMedia.io
Longueuil, QC
- Full-time
Participate in the preparation of financial statements
Added 34 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Ability to use enterprise-level financial record-keeping software systems, spreadsheets, and email applications (experience with Microsoft Excel, Outlook are required)
Added 34 mins ago
GD
office assistant
Goodness Distributors
Richmond, BC
- Full-time
Added 34 mins ago
E
Senior Policy Advisor
E3G
Toronto, ON
- $82,156 to $87,156 CAD / year
- Full-time
…maintains strategic relationships with governments, utilities, financial institutions, philanthropies, civil society organisations, and international partners; and provides expertise on…
Added 34 mins ago
KC
Fleet Specialist
Kia Canada
Mississauga, ON
- Full-time
Added 49 mins ago
TT
KDB Developer - Low Latency Trading Systems
Tech Talent International
Montreal, QC
- $125,000 to $135,000 CAD / year
- Full-time
Fixed Income (FI) financial markets knowledge
Added 49 mins ago
HD
OneStream Consolidation Lead
Henderson Drake
Canada
- Full-time
Expertise in financial consolidation, close and reporting processes
Added 49 mins ago
OA
Controller
Ontario Aboriginal Housing Services
ON · Ontario, Canada
- Full-time
Reporting directly to the Chief Financial Officer, the Controller is an integral operational leader responsible for unifying financial controls, accounting compliance, and enterprise…
Added 49 mins ago
JR
Assistant Corporate Controller
Jump Recruitment Specialists
St. John's, NL
- Full-time
…will play an important role in preparing monthly consolidated financial statements, financial reporting, and analysis across the…
Added 49 mins ago
A
Customer Success Manager (AMER)
ApprovalMax
Toronto, ON
- Full-time
Added 49 mins ago
KD
Premier·ère analyste financier·ère | Senior Financial Analyst
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Added 49 mins ago
VA
Manager, Compensation and Benefits
Vancouver Airport Authority
Vancouver, BC
- Full-time
…together market insights, workforce data, employee experience and financial analysis to shape practical total rewards strategies for a unionized and non-unionized workforce. They understand…
Added 1 hour ago
TU
Finance and Administrative Coordinator
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
…provide support for for core internal College activities such as financial processing and membership processes. They process, reconcile, resolve errors and report on all accounts…

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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