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Added 6 mins ago
BC
Director of Real Estate
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
Understand at a granular level the financial, construction, and municipal inputs required for project success
Added 6 mins ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
A hands-on CCaaS Developer with deep technical expertise in Amazon Connect and Google Cloud Contact Center AI (CCAI). You are passionate about building scalable, intelligent customer…
Added 6 mins ago
P
Director, Data Enablement
PwC
Toronto, ON
- Full-time
Experience supporting Financial Services and/or Public Sector clients is highly preferred.
Added 6 mins ago
P
Accounts Payable Internship
Prysmian
Vaughan, ON
- Full-time
Reconcile accounts payable transactions to ensure accurate financial reporting
Added 6 mins ago
OH
Lead, Capacity, Access and Flow
Ontario Health
Kingston, ON · Ottawa, ON · Peterborough, ON · Port Hope, ON · Whitby, ON
- Full-time
Added 6 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Deliver exceptional quality: Perform accurate data entry, mitigating risks related to regulatory, financial, operational, or reputational exposure.
Added 6 mins ago
T
AVP Business Operations - BWI Technology
TD
Toronto, ON
- Full-time
Financial Governance: Partner with Finance to ensure integrity in financial reporting, planning and forecasting, and achieve annual savings targets.
Added 6 mins ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 6 mins ago
B
Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
…management contract. This job is accountable for the management, financial and operational performance of a facility or group of facilities within a region. The Facility Supervisor is the…
Added 6 mins ago
Product Manager, Terminal Payments
Stripe
Toronto, ON
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments,…
Added 6 mins ago
M
Senior Manager, Corporate Commercial Credit
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the VP, Merchant Portfolio Risk Management.
Added 6 mins ago
SL
AVP, CXO Strategy & Transformation
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…mandate - bringing together strategy, transformation, performance reporting, analytics, to tell a cohesive story. The successful candidate will help build insights discipline, and change…
Added 6 mins ago
SE
Specialist Project Engineer
Suncor Energy
Calgary, AB
- Full-time
Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension…
Added 21 mins ago
SS
General Manager
Sienna Senior Living
Clarence-Rockland, ON
- Full-time
Reporting to the Vice President Regional Operation or the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment.…
Added 21 mins ago
M
Consultant, Forensics and Litigation Support
MNP
Toronto, ON
- Full-time
Analyze financial data and participate in the development of independent expert financial reports and financial models
Added 21 mins ago
C
Analyst, Global Asset Management
CIBC
Toronto, ON
- Full-time
…teams and experienced professionals, you will support research, reporting, analysis, and business initiatives that help inform investment decisions and enhance client outcomes. In this…
Added 21 mins ago
C
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC
Vancouver, BC
- Full-time
…priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet…
Added 21 mins ago
CE
Senior Plant Engineer
Cenovus Energy
Calgary, AB
- Full-time
…Calgary-based team, supporting Cenovus’s Conventional business. Reporting to the Sr. Manager, Process & Facilities Engineering, this dynamic role plays a key part in maximizing asset value…
Added 21 mins ago
B
Personal Banker
BMO
Waterloo, ON
- Full-time
…Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through…
Added 21 mins ago
Security Guard (Reserve Team) - Mission Critical Facility
Securitas Canada
Toronto, ON
Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process.
Added 21 mins ago
C&
Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
…from JD Edwards, Salesforce, and other sources into reliable reporting, actionable analysis, and practical process improvements. The position independently extracts, combines, validates,…
Added 21 mins ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
…includes stakeholder and vendor management, as well as project reporting. You will also provide commercial options and strategic advice to the Director, Commercial Management, and other…
Added 21 mins ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…narratives - translating complex, multi-segment operational and financial data into clear, decision-ready formats. Anticipate scrutiny across every segment and function represented, not…
Added 21 mins ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
…within agreed timelines. Track post-launch deliverables and reporting requirements through campaign…
Added 21 mins ago
Senior Administrative Assistant
University of Guelph
Guelph, ON
Reporting to the University Registrar, the Senior Administrative Assistant provides comprehensive senior-level administrative and operational support to the Office of Registrarial Services,…

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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