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Added 13 mins ago
NB
Senior talent acquisition advisor
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Talent Acquisition Advisor in the Commercial Banking and Private Banking 1859 team at National Bank means acting as a strategic talent advisor who helps drive business…
Added 13 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Lorraine, QC
- Part-time
A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your…
Added 13 mins ago
NB
(Senior) Director, Credit Execution - Tech & Innovation
National Bank of Canada
Toronto, ON
- Full-time
trusted advisor to companies that are transforming the world and to support
Added 13 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 13 mins ago
NB
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 13 mins ago
NB
Content Marketing Advisor - Financial Literacy
National Bank of Canada
Montreal, QC
- Full-time
A career as a Content Marketing Advisor in the Content team at National Bank means acting as a content specialist who transforms audience insights, business priorities and financial topics…
Added 13 mins ago
NB
SENIOR ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Investment and Financial Planning
Added 13 mins ago
NB
Banking Advisor
National Bank of Canada
Quebec, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 13 mins ago
Client Coordinator, Wealth
Navacord
Edmonton, AB
Added 13 mins ago
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Security Solutions Architecture Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Added 13 mins ago
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Client Advisor
RBC
Regina, SK
- Part-time
Added 28 mins ago
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Advisor, General finance and accounting
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a finance and general accounting advisor, you help manage financial accounts in accordance with the organization’s objectives by producing reports; performing audits, inspections and…
Added 28 mins ago
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Financial Advisor - Saint-Léonard, Qc
CIBC
Montreal, QC
- Full-time
Added 28 mins ago
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Financial Advisor - CIRO-MFD/AMF
CIBC
Grand Forks, BC
- Full-time
Added 28 mins ago
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Sales Advisor IV - Yorkdale Shopping Centre Spaces
Rivian
Toronto, ON
- Full-time
Added 28 mins ago
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REGIONAL ADVISOR, OPERATIONAL EXCELLENCE- ADVISORY SERVICES - Montreal
BDC
Montreal, QC
- Full-time
…It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian…
Added 28 mins ago
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Senior Acquisition Consultant
Manulife
Toronto, ON
- Full-time
This is more than a recruiting role, it's an opportunity to serve as a trusted talent advisor to business leaders. As a Talent Acquisition Consultant, you will partner closely with hiring…
Added 28 mins ago
Director Talent Acquisition
Sonepar
Surrey, BC
Added 43 mins ago
Associate Head, Kinesiology - UGH - FT Admin
Humber College
Toronto, ON
Added 1 hour ago
Senior Finance Business Partner
D2L
Vancouver, BC · Winnipeg, MB · Kitchener, ON · Toronto, ON
Added 1 hour ago
TD
Receptionist (Temporary, Part-Time)
The District of Sechelt
Sechelt, BC
- Part-time
…on a part-time basis. Under the direction of the Manager of Financial Services, the Receptionist is responsible for operating the switchboard, providing reception to the public and…
Added 1 hour ago
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Senior Investment Funds Advisor
RBC
Vancouver, BC
- Full-time
Added 1 hour ago
International Student Advisor
George Brown Polytechnic
Toronto, ON
Added 1 hour ago
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Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
Added 1 hour ago
SL
Business Development Consultant
Sun Life
Toronto, ON
- Full-time

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Applications open in a new tab.

Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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