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Added 10 mins ago
UO
Affirming Policy Coordinator
University of Manitoba
Winnipeg, MB
- $50,086.4 to $69,833.4 CAD / year
- Full-time
Knowledge of the University finance system and Supplier Payment Services preferred.
Added 10 mins ago
A
Executive Director, Strategic Partnerships
Altis
Toronto, ON
- $150,000 to $200,000 CAD / year
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 10 mins ago
DS
Payroll Manager
Delta School District 37, British Columbia
Delta, BC
- Full-time
Reporting to the Director, Employee Services, the Payroll Manager is responsible for overseeing the accurate and timely processing of all payroll functions within the Delta School District.…
Added 10 mins ago
MR
Senior Accountant - Continuing
Maple Ridge - Pitt Meadows School District No.42
Maple Ridge, BC
- Full-time
…2,000 staff, the school district provides K-12 educational services in 22 elementary schools, six secondary schools, and two alternate schools. It also provides a variety of certificate…
Added 10 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 10 mins ago
OD
Financial Analyst (School Support) - 1.0 Term Assignment
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Internship
Reporting to the Team Manager - Financial Services, the Financial Analyst is responsible for reporting financial information to the District and the Ministry of Education; providing…
Added 10 mins ago
AS
Regional Manger - Quebec
Airline Services International
Montreal, QC
- Full-time
Airline Services International Inc. is an established cargo General Sales and Service Agent representing international airlines in Canada. We are seeking a commercially driven Regional…
Added 25 mins ago
F
Corporate Accountant II
FISPAN
Vancouver, BC
- Full-time
…financial planning, working closely with all members of the Finance team, reporting into the Finance Manager and Head of…
Added 25 mins ago
CM
Senior Financial Analyst
Canadian Mental Health Association
Guelph, ON
- Full-time
…Association Waterloo Wellington (CMHA WW). Working closely with the Finance Manager and Director of Finance, the Senior Financial Analyst will oversee general accounting functions, lead the…
Added 25 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 25 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Added 25 mins ago
T
Customer Experience Associate
TD
AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 25 mins ago
T
Senior Manager, Procurement Portfolio Advisor
TD
Toronto, ON
- Full-time
The Senior Manager, Procurement Portfolio Advisor is a senior leadership role within Enterprise Programs, Strategy & Support (EPSS), responsible for defining, leading, and evolving…
Added 40 mins ago
NB
Portfolio Management Analyst
National Bank of Canada
Montreal, QC
- Full-time
…This National Bank sector offers its clients wealth management services and…
Added 40 mins ago
PC
Capital Market Transactions - Manager
PwC Canada
Calgary, AB
- Full-time
CMAAS (Capital Markets and Accounting Advisory Services)
Added 40 mins ago
NB
Banking Advisor
National Bank of Canada
Rawdon, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 40 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
A career in our External Audit Third Party Trust Services practice, within Risk Assurance, will enable you to assist clients in optimising control activities, organisational strategy, and…
Added 40 mins ago
CI
Manager, Portfolio Construction & Risk
Canada Infrastructure Bank/ Banque de l'infrastructure du Canada
Toronto, ON
- Full-time
The Manager, Portfolio Construction and Risk will lead the quantitative modelling of our portfolio - developing and maintaining models that forecast portfolio exposure and consider risk…
Added 40 mins ago
PC
Capital Market Transactions - Manager
PwC Canada
Vancouver, BC
- Full-time
CMAAS (Capital Markets and Accounting Advisory Services)
Added 40 mins ago
D
Account Manager, Commercial Market
Desjardins
L'étang-du-nord, QC
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 40 mins ago
B
Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 40 mins ago
B
Client Service Assistant
BMO
Toronto, ON · CLAIRE
- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 40 mins ago
B
Estate Insurance Associate
BMO
Toronto, ON · FCP
- Full-time
…in support of Estate and Insurance Advisors (EIA). Provides services to EIA, their clients and business partners ensuring operational processes and compliance regulations are followed in…
Added 40 mins ago
SC
Senior Financial Analyst FP&A
Sleep Country
Brampton, ON
- Full-time
…across our multi-channel business. Reporting directly to the Manager, FP&A, the successful candidate will partner with cross-functional teams to provide ad hoc analysis and reporting,…
Added 40 mins ago
IF
Bilingual (FR-EN) Manager, Security Platforms and Resilience, Security Operations Centre
Intact FC
Ottawa, ON · Toronto, ON · Laval, QC · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
We’re looking for a Manager of Security Platforms and Resilience for our Security Operations Centre, supported by artificial intelligence, to lead a strategic team at the heart of the…

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Applications open in a new tab.

Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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