Jobs in Canada

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Added 3 mins ago
Delivery Specialist Wireline
Rogers Communications
Calgary, AB · Toronto, ON
Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
Added 3 mins ago
AR
Waitstaff
Atria Retirement Canada - Amber Meadow
Winnipeg, MB · MB-Winnipeg
- Part-time
Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
Added 19 mins ago
NH
Registered Technologist, Nuclear Medicine
Niagara Health
St. Catharines, ON
- Part-time
…interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in…
Added 19 mins ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 19 mins ago
BS
Bilingual Order Management Representative
Bilingual Source
Montreal, QC
- $55,000 to $65,000 CAD / year
- Full-time
…sens de l'organisation, vos connaissances techniques et votre service à la clientèle font une réelle différence…
Added 19 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 19 mins ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 19 mins ago
7
Store Crew
7-Eleven
Vancouver, BC
- Internship
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 19 mins ago
7
Store Crew
7-Eleven
Abbotsford, BC
- Internship
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 19 mins ago
7
Store Crew
7-Eleven
Woodbridge, ON
- Internship
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 19 mins ago
HS
Quality Supervisor
HR Solutions
ON · Niagara, ON
- Full-time
 Responsible for adherence to Customer Specific Requirements
Added 19 mins ago
7
Store Crew
7-Eleven
Vancouver, BC
- Internship
…cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety. What you might not…
Added 19 mins ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
Our client is an established Burlington automotive service business handling everything from routine maintenance and diagnostics through brakes, suspension, steering, transmission work,…
Added 19 mins ago
TH
Mental Health Clinician (Full Time) - Insight Health Solutions
Trillium Health Partners
ON · ON, Canada
- Full-time
…reducing impairment and disability – all in an innovative, fee for service…
Added 19 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Abbotsford, BC
You listen to customers’ needs to provide exceptional customer service;
Added 19 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
Surrey, BC
You listen to customers’ needs to provide exceptional customer service;
Added 19 mins ago
ASSISTANT.E GÉRANT.E
Boutique La Vie En Rose
Boucherville, QC
Being part of a family-owned business committed to the community;
Added 19 mins ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
Boucherville, QC
Being part of a family-owned business committed to the community;
Added 19 mins ago
KEY HOLDER
Boutique La Vie En Rose
Halton Hills, ON
Being part of a family-owned business committed to the community;
Added 19 mins ago
HOURLY ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 19 mins ago
KEY HOLDER
Boutique La Vie En Rose
Burnaby, BC
Being part of a family-owned business committed to the community;
Added 19 mins ago
CONSEILLER.ÈRE SAISONNIER.ÈRE
Boutique La Vie En Rose
Boucherville, QC
Being part of a family-owned business committed to the community;
Added 19 mins ago
CAISSIER.ÈRE
Boutique La Vie En Rose
Boucherville, QC
Being part of a family-owned business committed to the community;
Added 19 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Richmond, BC
You listen to customers’ needs to provide exceptional customer service;
Added 19 mins ago
CONSEILLER.ÈRE À LA VENTE
Boutique La Vie En Rose
Granby, QC
Being part of a family-owned business committed to the community;

ApprovalMax

Customer Success Manager (AMER)

Toronto, ON, Canada

Salary - CA$90-100,000 base salary + variable compensation · Full-time

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Applications open in a new tab.

Job details

Pay: Salary - CA$90-100,000 base salary + variable compensation
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.

Job Description

ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.

You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.

This role is hybrid, with 2/3 days per week expected in the Toronto office.

Responsibilities

Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.

Desired Skills and Experience:

2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations

What We

Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 20,000+ subscribers

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More about this job

Responsibilities

Guide customers through onboarding and product adoption, build strong relationships, resolve issues, and monitor customer performance and satisfaction. Collaborate with customers and internal teams to identify growth opportunities, support expansion initiatives, and maintain accurate CRM records and reports.

Requirements

Requires at least two years of experience in customer management, account management, or a similar SaaS role, with a track record of improving customer success, retention, and revenue. Candidates should have strong communication and problem-solving skills, a customer-focused mindset, excellent organization, and the ability to manage multiple projects proactively.

Skills

Customer Success
Customer Onboarding
Customer Enablement
Relationship Management
Customer Retention
Revenue Growth
Performance Tracking
Data Analysis
Problem-Solving
Communication
Cross-Functional Collaboration
Upselling
Cross-Selling
CRM Documentation
Project Management

Benefits

Health and Wellbeing Benefit Stipend
Home Office Setup Reimbursement
26 Days of Paid Time Off
Birthday Day Off
Service-Year Financial Reward
Performance-Based Compensation Reviews

Visa sponsorship

Not detected in the job text

Keywords

SaaS
ApprovalMax
Xero
QuickBooks Online
Oracle NetSuite
Finance Teams
Approval Workflows
Customer Onboarding
Product Adoption
Customer Success
Customer Retention
Monthly Recurring Revenue
Key Performance Indicators
Customer Satisfaction
Account Management
CRM
Upselling
Cross-Selling
Go-to-Market Plans
Marketing Initiatives
Joint Sales
Cross-Functional Collaboration

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