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Apptoza Inc.

API Support Analyst

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Role : API Support Analyst – Bilingual (English/French)

Location : Toronto, ON | 5+ Years | Hybrid

Duration : Contract

We are seeking a Bilingual API Support Analyst with strong L2/L3 production support and API integration experience.

Key Requirements:

5+ years of application/API production support.
Strong REST/SOAP, JSON, XML, OAuth, JWT, SSL/TLS experience.
Troubleshooting API requests/responses and third-party integrations.
Experience with Postman, Swagger, Apigee, MuleSoft, or API Gateway.
Monitoring/logging with Splunk, Dynatrace, AppDynamics, or ELK.
Experience coordinating with external vendors and resolving production incidents.
Fluent English & French communication required.
Banking/Financial Services experience preferred.

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More about this job

Responsibilities

Provide L2/L3 production support for APIs and troubleshoot API requests, responses, and third-party integrations. Coordinate with external vendors and resolve production incidents.

Requirements

Requires at least five years of application or API production support experience and strong knowledge of REST/SOAP, JSON, XML, OAuth, JWT, and SSL/TLS. Fluent English and French communication is required; banking or financial services experience is preferred.

Skills

API Production Support
L2/L3 Support
REST
SOAP
JSON
XML
OAuth
JWT
SSL/TLS
API Troubleshooting
Third-Party Integrations
Postman
Swagger
Apigee
MuleSoft
Splunk

Visa sponsorship

Not detected in the job text

Keywords

API Support
Application Production Support
L2/L3 Support
REST
SOAP
JSON
XML
OAuth
JWT
SSL/TLS
API Requests and Responses
Third-Party Integrations
Postman
Swagger
Apigee
MuleSoft
API Gateway
Monitoring
Logging
Splunk
Dynatrace
AppDynamics
ELK
Vendor Coordination
Production Incident Resolution
English
French
Banking
Financial Services

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