Role: Support Executive
Location: Toronto, ON - Onsite
Contract Role
Job Summary:
Strong knowledge of Dynatrace, Advanced Java concepts, application monitoring, and incident management.
Key Responsibilities
- Provide L2/L3 application support for Java-based applications.
- Monitor application performance and availability using Dynatrace.
- Analyze application logs, errors, and performance metrics to identify root causes.
- Troubleshoot production issues and provide timely resolutions.
- Work with development and infrastructure teams to resolve complex technical issues.
- Use Advanced Java concepts to understand and troubleshoot application-level problems.
- Monitor system health, response times, database connectivity, and application performance.
- Perform incident, problem, and change management activities.
- Participate in production deployments, releases, and post-deployment validation.
- Conduct root cause analysis (RCA) for recurring incidents and implement corrective actions.
- Create and maintain support documentation, troubleshooting guides, and knowledge articles.
- Participate in on-call/shift support when required.
Required Skills
- Strong experience in Application/Production Support.
- Hands-on experience with Dynatrace for application monitoring and troubleshooting.
- Strong knowledge of Core and Advanced Java concepts.
- Understanding of Java application architecture, JVM, memory management, threads, and exception handling.
- Good knowledge of SQL and database troubleshooting.
- Experience analyzing application and server logs.
- Understanding of REST APIs, web services, and integrations.
- Knowledge of incident, problem, and change management processes.
- Good troubleshooting and analytical skills.
- Strong communication and coordination skills.
Good to Have
- Experience with Spring/Spring Boot applications.
- Knowledge of Linux/Unix commands and shell scripting.
- Experience with Splunk, ELK, AppDynamics, or other monitoring tools.
- Knowledge of cloud platforms such as AWS or Azure.
- Familiarity with CI/CD and DevOps processes.
- ITIL certification or experience with ITIL-based support processes.
