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Added 1 month ago
AC
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Added 1 month ago
AI
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Toronto, ON
- Contract
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IF
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Relationship Manager, Regional Markets - Grande Prairie
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FI
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Schedule: Monday to Friday, day shifts
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Apptoza Inc.

Application Support Analyst – Java

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Sep 29, 2026

Original job description

Role: Support Executive

Location: Toronto, ON - Onsite

Contract Role

Job Summary:

Strong knowledge of Dynatrace, Advanced Java concepts, application monitoring, and incident management.

Key Responsibilities

Provide L2/L3 application support for Java-based applications.
Monitor application performance and availability using Dynatrace.
Analyze application logs, errors, and performance metrics to identify root causes.
Troubleshoot production issues and provide timely resolutions.
Work with development and infrastructure teams to resolve complex technical issues.
Use Advanced Java concepts to understand and troubleshoot application-level problems.
Monitor system health, response times, database connectivity, and application performance.
Perform incident, problem, and change management activities.
Participate in production deployments, releases, and post-deployment validation.
Conduct root cause analysis (RCA) for recurring incidents and implement corrective actions.
Create and maintain support documentation, troubleshooting guides, and knowledge articles.
Participate in on-call/shift support when required.

Required Skills

Strong experience in Application/Production Support.
Hands-on experience with Dynatrace for application monitoring and troubleshooting.
Strong knowledge of Core and Advanced Java concepts.
Understanding of Java application architecture, JVM, memory management, threads, and exception handling.
Good knowledge of SQL and database troubleshooting.
Experience analyzing application and server logs.
Understanding of REST APIs, web services, and integrations.
Knowledge of incident, problem, and change management processes.
Good troubleshooting and analytical skills.
Strong communication and coordination skills.

Good to Have

Experience with Spring/Spring Boot applications.
Knowledge of Linux/Unix commands and shell scripting.
Experience with Splunk, ELK, AppDynamics, or other monitoring tools.
Knowledge of cloud platforms such as AWS or Azure.
Familiarity with CI/CD and DevOps processes.
ITIL certification or experience with ITIL-based support processes.

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More about this job

Responsibilities

Provide L2/L3 support for Java applications, monitor performance and availability with Dynatrace, and troubleshoot production incidents using logs, metrics, and database diagnostics. Coordinate with development and infrastructure teams, manage incidents and releases, conduct root cause analysis, and maintain support documentation.

Requirements

Requires strong application or production support experience, hands-on Dynatrace expertise, and knowledge of Core and Advanced Java, JVM concepts, SQL, logs, REST APIs, and incident management. Strong analytical, troubleshooting, communication, and coordination skills are expected; experience with Spring Boot, Linux, other monitoring tools, cloud platforms, CI/CD, or ITIL is advantageous.

Skills

Application Support
Production Support
Dynatrace
Core Java
Advanced Java
Java Application Architecture
JVM
Memory Management
Threading
SQL
Database Troubleshooting
Log Analysis
REST APIs
Incident Management
Root Cause Analysis
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
L2/L3 Support
Dynatrace
Java
Core Java
Advanced Java
JVM
Memory Management
Threads
Exception Handling
SQL
Database Troubleshooting
Application Logs
Server Logs
REST APIs
Web Services
Incident Management
Problem Management
Change Management
Root Cause Analysis
Spring Boot
Linux
Unix
Shell Scripting
Splunk
ELK
AppDynamics
AWS
Azure

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Jobs in Canada