Automation tester(IVR) - Bilingual
- Toronto, ON, Canada
Full-time
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Job details
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- Full-time
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Original job description
Job Title: Automation tester(IVR) - Bilingual
Location: Toronto, ON
Type: Fulltime
Job Description:
- Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.
- The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
- Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.
- The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
- Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.
- The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.
- Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.
- Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.
- Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.
- Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting."
More about this job
Responsibilities
Design, execute, and maintain automated IVR test cases and reusable scripts in Cyara Velocity, validating customer journeys, call flows, routing, prompts, speech recognition, transfers, and error handling. Plan and run regression and production validation, coordinate test environments, analyze automation results, troubleshoot failures, and support defect triage and reporting.
Requirements
Candidates should have strong hands-on experience with Cyara Velocity and IVR/contact centre testing, including functional, integration, regression, and end-to-end testing. They should also understand telephony concepts such as SIP, routing, and transfers, and be familiar with QA methodologies and defect management; Genesys Cloud CX experience is preferred.
Skills
- Cyara Velocity
- IVR Testing
- Contact Centre Testing
- QA Automation
- Genesys Cloud CX
- Telephony
- SIP
- Call Routing
- Call Transfers
- Regression Testing
- Integration Testing
- End-to-End Testing
- Defect Management
- API Testing
- Genesys Architect
- Agile Scrum
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Cyara Velocity
- Genesys Cloud CX
- Genesys Architect
- IVR
- CCaaS
- Contact Centre
- QA Automation
- Functional Testing
- Integration Testing
- Regression Testing
- End-to-End Testing
- Customer Journeys
- Call Flows
- DTMF
- Speech Recognition
- Call Routing
- Agent Handoffs
- Queue Handling
- SIP
- Telephony
- Test Planning
- Test Data Preparation
- Production Validation
- Defect Triage
- ACD Skills-Based Routing
- API Testing
- CI/CD
- Cyara Cruncher Pulse
- ASR/TTS
- Agile Scrum