Desktop Support Engineer
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 8+ years of End User Computing (EUC) and Desktop Support experience.
- Posting language
- English
- Posted
Original job description
Role: Desktop Support Engineer
Location: Montreal, QC - Hybrid
Job Description
Required Skills & Experience
Core Desktop Technologies
8+ years of End User Computing (EUC) and Desktop Support experience.
Strong expertise supporting:
Windows 10/11
macOS
Microsoft 365
Endpoint Computing Technologies
Virtual Desktop Infrastructure (VDI)
Endpoint Management
Microsoft Intune
Microsoft Endpoint Manager
SCCM/MECM
Active Directory
Entra ID (Azure AD)
Group Policy Administration
Virtual Desktop Technologies
Azure Virtual Desktop (AVD)
Citrix Virtual Apps & Desktops
VMware Horizon
Remote Desktop Services
Application Support
Microsoft Office 365
Outlook
Teams
VPN Clients
Enterprise Business Applications
Browser and Plugin Support
Infrastructure Knowledge
Wi-Fi Connectivity
LAN/WAN Fundamentals
DNS and DHCP Basics
Printing Services
Authentication and Access Management
Endpoint Security Controls
IT Service Management
Incident Management
Problem Management
Request Fulfillment
Knowledge Management
Service Transition Support
Change Management
Tools
ServiceNow
JIRA
Microsoft Intune
SCCM/MECM
Active Directory
PowerShell
Microsoft 365 Admin Tools
Preferred Qualifications
Experience supporting Banking and Financial Services environments.
Expertise in large-scale desktop migrations and device refresh programs.
Microsoft Modern Desktop Administrator certification.
ITIL Foundation certification.
Experience supporting global enterprise user communities.
Knowledge of endpoint security and compliance requirements.
More about this job
Responsibilities
Provide desktop and end-user computing support across Windows and macOS devices, Microsoft 365, endpoint management platforms, virtual desktop environments, and enterprise applications. Support connectivity, printing, authentication, endpoint security, and IT service management processes, including incidents, problems, requests, knowledge, transitions, and changes.
Requirements
Requires 8+ years of end-user computing and desktop support experience, with strong expertise in Windows 10/11, macOS, Microsoft 365, endpoint management, directory services, and virtual desktop technologies. Preferred qualifications include banking or financial services experience, large-scale migrations or device refreshes, Microsoft Modern Desktop Administrator or ITIL Foundation certification, and experience supporting global enterprise users.
Skills
- Desktop Support
- End User Computing
- Windows 10/11
- macOS
- Microsoft 365
- Microsoft Intune
- SCCM/MECM
- Active Directory
- Entra ID
- Group Policy
- Azure Virtual Desktop
- Citrix Virtual Apps & Desktops
- VMware Horizon
- PowerShell
- Incident Management
- Problem Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- End User Computing
- Desktop Support
- Windows 10/11
- macOS
- Microsoft 365
- Endpoint Computing
- Virtual Desktop Infrastructure
- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory
- Entra ID
- Group Policy
- Azure Virtual Desktop
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
- PowerShell
- ServiceNow
- JIRA
- VPN
- Wi-Fi
- LAN/WAN
- DNS
- DHCP
- Incident Management
- Problem Management
- Change Management
- Banking and Financial Services
- Microsoft Modern Desktop Administrator