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Apptoza Inc.

Desktop Support Engineer

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 8+ years of End User Computing (EUC) and Desktop Support experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Role: Desktop Support Engineer

Location: Montreal, QC - Hybrid

Job Description

Required Skills & Experience

Core Desktop Technologies

8+ years of End User Computing (EUC) and Desktop Support experience.

Strong expertise supporting:

Windows 10/11

macOS

Microsoft 365

Endpoint Computing Technologies

Virtual Desktop Infrastructure (VDI)

Endpoint Management

Microsoft Intune

Microsoft Endpoint Manager

SCCM/MECM

Active Directory

Entra ID (Azure AD)

Group Policy Administration

Virtual Desktop Technologies

Azure Virtual Desktop (AVD)

Citrix Virtual Apps & Desktops

VMware Horizon

Remote Desktop Services

Application Support

Microsoft Office 365

Outlook

Teams

VPN Clients

Enterprise Business Applications

Browser and Plugin Support

Infrastructure Knowledge

Wi-Fi Connectivity

LAN/WAN Fundamentals

DNS and DHCP Basics

Printing Services

Authentication and Access Management

Endpoint Security Controls

IT Service Management

Incident Management

Problem Management

Request Fulfillment

Knowledge Management

Service Transition Support

Change Management

Tools

ServiceNow

JIRA

Microsoft Intune

SCCM/MECM

Active Directory

PowerShell

Microsoft 365 Admin Tools

Preferred Qualifications

Experience supporting Banking and Financial Services environments.

Expertise in large-scale desktop migrations and device refresh programs.

Microsoft Modern Desktop Administrator certification.

ITIL Foundation certification.

Experience supporting global enterprise user communities.

Knowledge of endpoint security and compliance requirements.

Apply About employer

More about this job

Responsibilities

Provide desktop and end-user computing support across Windows and macOS devices, Microsoft 365, endpoint management platforms, virtual desktop environments, and enterprise applications. Support connectivity, printing, authentication, endpoint security, and IT service management processes, including incidents, problems, requests, knowledge, transitions, and changes.

Requirements

Requires 8+ years of end-user computing and desktop support experience, with strong expertise in Windows 10/11, macOS, Microsoft 365, endpoint management, directory services, and virtual desktop technologies. Preferred qualifications include banking or financial services experience, large-scale migrations or device refreshes, Microsoft Modern Desktop Administrator or ITIL Foundation certification, and experience supporting global enterprise users.

Skills

Desktop Support
End User Computing
Windows 10/11
macOS
Microsoft 365
Microsoft Intune
SCCM/MECM
Active Directory
Entra ID
Group Policy
Azure Virtual Desktop
Citrix Virtual Apps & Desktops
VMware Horizon
PowerShell
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

End User Computing
Desktop Support
Windows 10/11
macOS
Microsoft 365
Endpoint Computing
Virtual Desktop Infrastructure
Microsoft Intune
Microsoft Endpoint Manager
SCCM/MECM
Active Directory
Entra ID
Group Policy
Azure Virtual Desktop
Citrix Virtual Apps & Desktops
VMware Horizon
Remote Desktop Services
PowerShell
ServiceNow
JIRA
VPN
Wi-Fi
LAN/WAN
DNS
DHCP
Incident Management
Problem Management
Change Management
Banking and Financial Services
Microsoft Modern Desktop Administrator

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