IBM FileNet Developer

Role: IBM FileNet Developer

Location: Vancouver, BC – Day 1 Onsite

Job Description

The person will be responsible for IBM FileNet / Enterprise Content Management application development, enhancement, maintenance and production support. The role requires hands-on experience in IBM FileNet, IBM Content Navigator, Java/J2EE and Unix, with exposure to incident, service request and change processes using a Service Management tool.

Key Accountabilities

• Understand business requirements, incidents, service requests and change requests related to IBM FileNet and enterprise content management applications.

• Develop, enhance, configure and support FileNet components, repositories, workflows, document classes, metadata and security configurations.

• Configure and support IBM Content Navigator desktops, repositories, searches, viewer behavior, teamspaces, menus and plug-in components.

• Develop and maintain Java/J2EE components, utilities, APIs, integrations, batch jobs and support scripts.

• Perform Unix/Linux support including log analysis, shell commands, script execution, permission checks and deployment validation.

• Troubleshoot document upload/download, search, repository access, workflow processing, viewer behavior, application errors and integration failures.

• Write and execute unit tests and support SIT/UAT, regression testing, deployment verification and post-production validation.

• Coordinate with the technical lead, business users, application owners, infrastructure, database, middleware and vendor support teams.

• Prepare technical notes, configuration updates, SOPs, knowledge articles, deployment steps, release notes and handover documents.

• Follow coding standards, secure development practices, access control and incident/change management processes.

• Use ServiceNow, Jira, BMC Remedy or equivalent for incident, request, problem and change tracking.

• Contribute to stability, recurring issue reduction, knowledge transfer and continuous improvement.

Experience Required

• Good communication skills with business users, technical teams and support stakeholders.

• Minimum 4-6 years of IT experience in IBM FileNet development, enhancement or support.

• Experience with FileNet P8, Content Platform Engine, object stores, document classes, metadata, security, workflows and search.

• IBM Content Navigator configuration, repositories, desktops, search templates, viewer troubleshooting and plug-in/customization support.

• Java/J2EE including servlets, JSP, REST/SOAP, XML, JSON and integration concepts.

• Unix/Linux commands, log analysis, permissions, shell scripting basics and deployment support.

• L2/L3 support, root cause analysis, defect fixes, minor enhancements and production issue resolution.

• WebSphere, JBoss or WebLogic knowledge preferred.

• ServiceNow, Jira, BMC Remedy or equivalent experience is desirable.

• Technical documentation, runbooks, release notes and knowledge articles.

• Ability to work independently with onsite/offshore teams.