Find work in Canada.

334,096 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Journeyman Technicians
Redwater Dodge
Redwater, AB
Full-time
Unrivalled Shop Culture: Our General Manager is in the store every single day. He stays involved, leads regular team meetings, and ensures open communication across departments.
Added 3 mins ago
Clinical Therapist (Masters) - Adult Services - Mental Health & Addictions
Nova Scotia Health Authority
New Glasgow, NS
Internship
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Manager, the Clinical Therapist provides assessment and planning, treatment…
Added 3 mins ago
Food Service Associate / Cook Part Time
Dexterra Group
Surrey, BC
Part-time
As a Food Services Associate / Cook, reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires…
Added 3 mins ago
Senior Specialist, Market Model
Deloitte
Toronto, ON
Full-time
Reporting to the Manager, Delivery & Innovation, you will own and evolve the Market Model - our proprietary data product for market size, share and growth across Businesses, Portfolios,…
Added 3 mins ago
Field Nurse Case Manager
Bayshore HealthCare
Mississauga, ON
Full-time
The Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a respiratory disease to improve both their health outcomes and quality of life. FNCM…
Added 3 mins ago
Supervisor
Dexterra Group
Victoria, BC
Full-time
As a Cleaning Supervisor, reporting to the Manager, you will supervise the cleaning and services of an assigned area within the budget required to maintain company and customer quality…
Added 4 mins ago
Manager, Engineering – Accounts
TD
Toronto, ON
Full-time
Investment Management, Retail Wealth is seeking an experienced and highly motivated Engineering Manager, to lead Account Pods enabling the next generation Investment platform and enhancing…
Added 4 mins ago
Customer Experience Associate- Vietnamese Language Skills an Asset
TD
Vancouver, BC
Part-time
…career, development, and performance conversations with your manager,…
Added 4 mins ago
Service Support - Busser
Dave & Buster's Inc.
Oakville, ON
Part-time
Empties trash and spot sweeps whenever floor needs it, or when a Manager requests.
Added 4 mins ago
Contractor Driving Instructor (Lethbridge)
AMA - Alberta Motor Association
Lethbridge, AB
Full-time
Reporting to the Field Manager, you will provide quality vehicle instruction to students, following AMA’s instruction requirements and customer service standards.
Added 4 mins ago
Associate Optometrist
Luxottica of America, Inc.
Winnipeg, MB
Part-time
…and leading the execution of NECE. Partners with the Store Manager and Field Leadership Team to build and secure a safe and motivating work environment that encourages commitment,…
Added 18 mins ago
Commercial Manager, Americas Private Equity
Dialectica
Montreal, QC
Full-time
As a Commercial Manager in Dialectica's Americas Private Equity team, you will be the engine of business development and the frontline of our client-facing activity across the region.…
Added 18 mins ago
Business Development Coordinator
Carleton University
Ottawa, ON
Other
Reporting to the Manager, Co-operative Education the Business Development Coordinator is responsible for:
Added 18 mins ago
Senior IT Auditor
Aviso
Toronto, ON
$83,000 to $100,000 CAD / year
Full-time
Reporting to the Manager, Technology Internal Audit the Senior IT Internal Auditor is responsible for facilitating a systematic and ongoing internal evaluation of risk management, internal…
Added 18 mins ago
Area Manager
Dexterra Group
Vancouver, BC
Full-time
As a Area Manager, you will be the senior operational and strategic leader responsible for the overall performance of a major TransLink account spanning multiple physical locations. You…
Added 18 mins ago
Account Director in Training (Janitorial)
Dexterra Group
Vancouver, BC
Full-time
Reporting to the District Manager or Area Manager, the Account Director/Manager is responsible for providing strategic and operational leadership across a single account or a portfolio of…
Added 18 mins ago
Clinical Research Coordinator II
The University of British Columbia
Vancouver, BC
$5,538.94 to $6,497.44 CAD / month
Full-time
…clinical protocols, support the Clinical Trials Unit (CTU) Manager and supervisor in clinical research protocol management and assist in the supervision of the Clinical Research Associates…
Added 18 mins ago
Team Coordinator (AKA chief acrobat)
Nascent
Canada
Full-time
…people-person who gets energy from enabling others, a project manager who can hold ten threads at once, and someone with the ambiguity tolerance to take a vague ask and turn it into a done…
Added 18 mins ago
Relationship Manager, Business Markets
Royal Bank of Canada
Dawson Creek, BC
Full-time
Added 18 mins ago
Financial Planner, Relationship Manager
Royal Bank of Canada
Halton Hills, ON
Full-time
Added 33 mins ago
Pre-Construction Project Manager
ATCO Structures
Grimsby, ON
Full-time
…housing developments? ATCO is seeking a Preconstruction Project Manager to join our Permanent Modular Construction (PMC) team. This is your opportunity to support the development of housing…
Added 33 mins ago
Performance Marketing Manager
Laps
Montreal, QC
Full-time
We're looking for a Digital Marketing Manager to own our Search, Shopping and Performance Max programs across both brands - with a sharp focus on feed quality and Google Merchant Center.…
Added 33 mins ago
Senior Manager, Payroll
The University of British Columbia
Vancouver, BC
$10,459.67 to $15,675.58 CAD / month
Full-time
The Senior Manager, Payroll provides strategic and operational leadership in the delivery of payroll services across the University of British Columbia. Supporting a diverse employee…
Added 33 mins ago
Customer Success Manager - eLearn
BoomerangFX
Mississauga, ON
Full-time
As the Customer Success Manager (Learn Department) at BoomerangFX, you will focus on supporting the Learn division, working with clients in the medical spa and aesthetic industry. This…
Added 33 mins ago
Manager, Payroll Operations & Control
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
The Manager, Payroll Operations & Control will be a key driver and contributor in implementing procedures to enhance segregation of duties, physical security of payroll information, and…

Apptoza Inc.

Incident Manager

Toronto, ON, Canada

Job type: Contract
Apply by: Oct 22, 2026
Experience: Minimum 7 years of experience in Major incident management role.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job title: Incident Manager

Location: Toronto, ON

Duration: Long Term Contract

Job Description:

Position Overview:

We are looking for a detail-oriented and dynamic Major Incident Management Specialist to join our team. This role is critical in ensuring the swift resolution of major incidents that impact business operations. The ideal candidate will be responsible for coordinating and driving major incident calls, acting as a scribe during these calls, and managing communications to all relevant stakeholders. The role requires a quick thinker who can handle high-pressure situations with poise and professionalism.

Key Responsibilities:

Incident Coordination and Management:

o Lead and drive major incident calls to ensure effective incident resolution.

o Coordinate with technical teams, stakeholders, and management to prioritize and resolve incidents swiftly.

o Ensure that all necessary resources are engaged and focused on resolving incidents.

Scribe Duties:

o Act as the scribe during major incident calls, accurately documenting all discussions, decisions, and actions taken.

o Maintain a detailed and organized incident log throughout the lifecycle of the incident.

o Provide timely updates to the incident log and ensure it is accessible to relevant parties.

Communication Management:

o Develop and disseminate clear and concise communications to stakeholders regarding the status and resolution of major incidents.

o Ensure all communications are timely and tailored to the needs of different audiences, including executives, technical teams, and business units.

o Manage and update communication templates and protocols to ensure consistency and clarity.

Post-Incident Review:

o Facilitate post-incident review meetings to analyze incident management effectiveness and identify areas for improvement.

o Document lessons learned and recommend process improvements to enhance future incident response.

Monitoring and Reporting:

o Track and report on major incident metrics, trends, and outcomes.

o Provide regular updates to management on incident status, resolution efforts, and areas of concern.

Continuous Improvement:

o Identify opportunities to improve the major incident management process and implement best practices.

o Stay updated on industry trends and advancements in incident management methodologies.

Qualifications:

Minimum 7 years of experience in Major incident management role.

Strong understanding of ITIL processes and best practices for incident management.

Excellent communication and interpersonal skills, with the ability to convey complex information clearly.

Proven ability to work effectively under pressure and manage multiple priorities.

Exceptional attention to detail and organizational skills.

Certification in ITIL or other relevant IT service management frameworks is a plus.

Apply About employer

More about this job

Responsibilities

Lead and coordinate major incident calls to ensure swift resolution while acting as a scribe to document all actions and decisions. Manage communications to stakeholders and facilitate post-incident reviews to drive continuous process improvement.

Requirements

Requires a minimum of 7 years of experience in a Major Incident Management role with a strong understanding of ITIL processes. Candidates should possess excellent communication skills and the ability to perform under high-pressure situations.

Skills

Major Incident Management
Incident Coordination
ITIL
Stakeholder Communication
Scribing
Post-Incident Review
Incident Logging
Crisis Management
Process Improvement
Metrics Reporting

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
ITIL
Incident Management
IT Service Management
ITSM
Stakeholder Management
Root Cause Analysis
Incident Lifecycle
Scribe
IT Services
IT Consulting
Process Optimization
Incident Metrics

Report this job