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Added 27 mins ago
Health Care Aide 0.7 FTE Temporary Night 11pm to 7am position
Park Place Seniors Living
AB
Part-time
Under the direction of the Registered Nurse and Licensed Practical Nurse and supervision by the Resident Care Manager, the Health Care Aide (HCA) provides direct personal and nursing care…
Added 27 mins ago
Health Care Aide 0.56 FTE Temporary Evening 3pm to 9:30pmposition
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Support from your Manager to apply to this role
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Apptoza Inc.

Incident Manager

Toronto, ON, Canada

Job type: Contract
Apply by: Oct 22, 2026
Experience: Minimum 7 years of experience in Major incident management role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job title: Incident Manager

Location: Toronto, ON

Duration: Long Term Contract

Job Description:

Position Overview:

We are looking for a detail-oriented and dynamic Major Incident Management Specialist to join our team. This role is critical in ensuring the swift resolution of major incidents that impact business operations. The ideal candidate will be responsible for coordinating and driving major incident calls, acting as a scribe during these calls, and managing communications to all relevant stakeholders. The role requires a quick thinker who can handle high-pressure situations with poise and professionalism.

Key Responsibilities:

Incident Coordination and Management:

o Lead and drive major incident calls to ensure effective incident resolution.

o Coordinate with technical teams, stakeholders, and management to prioritize and resolve incidents swiftly.

o Ensure that all necessary resources are engaged and focused on resolving incidents.

Scribe Duties:

o Act as the scribe during major incident calls, accurately documenting all discussions, decisions, and actions taken.

o Maintain a detailed and organized incident log throughout the lifecycle of the incident.

o Provide timely updates to the incident log and ensure it is accessible to relevant parties.

Communication Management:

o Develop and disseminate clear and concise communications to stakeholders regarding the status and resolution of major incidents.

o Ensure all communications are timely and tailored to the needs of different audiences, including executives, technical teams, and business units.

o Manage and update communication templates and protocols to ensure consistency and clarity.

Post-Incident Review:

o Facilitate post-incident review meetings to analyze incident management effectiveness and identify areas for improvement.

o Document lessons learned and recommend process improvements to enhance future incident response.

Monitoring and Reporting:

o Track and report on major incident metrics, trends, and outcomes.

o Provide regular updates to management on incident status, resolution efforts, and areas of concern.

Continuous Improvement:

o Identify opportunities to improve the major incident management process and implement best practices.

o Stay updated on industry trends and advancements in incident management methodologies.

Qualifications:

Minimum 7 years of experience in Major incident management role.

Strong understanding of ITIL processes and best practices for incident management.

Excellent communication and interpersonal skills, with the ability to convey complex information clearly.

Proven ability to work effectively under pressure and manage multiple priorities.

Exceptional attention to detail and organizational skills.

Certification in ITIL or other relevant IT service management frameworks is a plus.

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More about this job

Responsibilities

Lead and coordinate major incident calls to ensure swift resolution while acting as a scribe to document all actions and decisions. Manage communications to stakeholders and facilitate post-incident reviews to drive continuous process improvement.

Requirements

Requires a minimum of 7 years of experience in a Major Incident Management role with a strong understanding of ITIL processes. Candidates should possess excellent communication skills and the ability to perform under high-pressure situations.

Skills

Major Incident Management
Incident Coordination
ITIL
Stakeholder Communication
Scribing
Post-Incident Review
Incident Logging
Crisis Management
Process Improvement
Metrics Reporting

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
ITIL
Incident Management
IT Service Management
ITSM
Stakeholder Management
Root Cause Analysis
Incident Lifecycle
Scribe
IT Services
IT Consulting
Process Optimization
Incident Metrics

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