Job Title: Incident Manager
Location: Toronto, ON
Duration: Contract (Hybrid)
Requirement: Immediate
Simple Job Description
We are looking for an Incident Manager with strong experience in IT Service Management and Major Incident Management within the Banking / Financial Services domain. The candidate will be responsible for managing critical incidents, coordinating technical teams, and ensuring timely resolution of production issues.
Key Responsibilities
- Manage and coordinate major incidents (P1/P2).
- Lead incident bridge calls and coordinate technical teams.
- Ensure timely incident resolution and stakeholder communication.
- Conduct post-incident reviews and Root Cause Analysis (RCA).
- Monitor SLA compliance and prepare incident reports.
- Work with application, infrastructure, and support teams.
- Experience in Banking / Financial Services is preferred.
