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Incident Manager
- Toronto, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Title: Incident Manager
Location: Toronto, ON
Duration: Contract (Hybrid)
Requirement: Immediate
Simple Job Description
We are looking for an Incident Manager with strong experience in IT Service Management and Major Incident Management within the Banking / Financial Services domain. The candidate will be responsible for managing critical incidents, coordinating technical teams, and ensuring timely resolution of production issues.
Key Responsibilities
- Manage and coordinate major incidents (P1/P2).
- Lead incident bridge calls and coordinate technical teams.
- Ensure timely incident resolution and stakeholder communication.
- Conduct post-incident reviews and Root Cause Analysis (RCA).
- Monitor SLA compliance and prepare incident reports.
- Work with application, infrastructure, and support teams.
- Experience in Banking / Financial Services is preferred.
More about this job
Responsibilities
The Incident Manager is responsible for coordinating major incidents (P1/P2) and leading incident bridge calls to ensure timely resolution. They will also conduct post-incident reviews, perform Root Cause Analysis, and manage stakeholder communications.
Requirements
The candidate must have strong experience in IT Service Management and Major Incident Management within the Banking or Financial Services domain. Proficiency in coordinating technical teams and monitoring SLA compliance is required.
Skills
- Incident Management
- IT Service Management
- Major Incident Management
- Banking
- Financial Services
- Root Cause Analysis
- SLA Compliance
- Stakeholder Communication
- Technical Coordination
- Production Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Finance & Accounting
- Consulting
Keywords
- Incident Manager
- IT Service Management
- Major Incident Management
- Banking
- Financial Services
- P1
- P2
- Incident Bridge
- Root Cause Analysis
- RCA
- SLA
- Production Issues
- Infrastructure
- Application Support
- Contract
- Hybrid