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Apptoza Inc.

IVR-Contact Centre Engineer

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

Role: IVR-Contact Centre Engineer

Location: Toronto, ON

Duration: FullTime

Job Description:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect"

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More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and contact center applications. Build contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, especially AWS Amazon Connect, along with knowledge of CTI, APIs, web services, cloud contact centers, and telephony. The role also calls for project and stakeholder management, Agile/Scrum familiarity, and strong problem-solving, communication, and leadership skills.

Skills

  • IVR Design
  • Contact Center Applications
  • Genesys
  • Cisco UCCE/UCCX
  • Amazon Connect
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs
  • Web Services
  • Project Management

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support
  • Management & Leadership

Keywords

  • IVR
  • Contact Center
  • Genesys
  • Cisco UCCE/UCCX
  • Amazon Connect
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs
  • Web Services
  • Backend System Integration
  • Cloud-Based Contact Centers
  • Telephony
  • Project Management
  • Stakeholder Management
  • Agile
  • Scrum
  • Problem-Solving
  • Communication
  • Leadership
  • AWS

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