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Apptoza Inc.

IVR-Contact Centre Engineer

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

Role: IVR-Contact Centre Engineer

Location: Toronto, ON

Duration: FullTime

Job Description:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect"

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More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and contact center applications. Build and support contact flows, call routing, self-service solutions, and integrations with backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, telephony technologies, cloud-based solutions, and AWS Amazon Connect. Also requires project and stakeholder management, familiarity with Agile/Scrum, and strong problem-solving, communication, and leadership skills.

Skills

  • IVR
  • Contact Center Platforms
  • Genesys
  • Cisco UCCE/UCCX
  • Amazon Connect
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs
  • Web Services
  • AWS

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support
  • Management & Leadership

Keywords

  • IVR
  • Contact Center
  • Genesys
  • Cisco UCCE
  • Cisco UCCX
  • Amazon Connect
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs
  • Web Services
  • Backend System Integration
  • Telephony Technologies
  • AWS
  • Project Management
  • Stakeholder Management
  • Agile
  • Scrum
  • Problem-Solving
  • Communication
  • Leadership

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