Closed listing
Logistics Support Engineer
- Toronto, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 4–8 years of experience in production/application support or technology operations.
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Role: Logistics Support Engineer
Location: Toronto, ON
Duration: Long Term Contract
Job Description:
We are seeking a Logistics Support Engineer to provide technical and operational support for logistics, warehouse, transportation, and supply-chain technology systems. The role will focus on application support, incident management, system monitoring, troubleshooting, integrations, and coordination with business and technology teams to ensure smooth logistics operations.
Key Responsibilities
- Provide L1/L2 production support for logistics, warehouse, transportation, and supply-chain applications.
- Monitor application health, interfaces, scheduled jobs, APIs, and system integrations.
- Troubleshoot and resolve incidents related to WMS, TMS, ERP, order management, and logistics applications.
- Support logistics processes including order management, inventory, shipment, delivery, warehouse operations, and transportation workflows.
- Analyze application, database, and integration issues and perform root-cause analysis (RCA).
- Monitor and troubleshoot API, EDI, file-based, and system-to-system integrations.
- Work with development, infrastructure, database, network, and third-party support teams to resolve complex issues.
- Perform SQL queries for data validation, troubleshooting, reconciliation, and issue analysis.
- Manage incidents, service requests, problems, and changes using ITSM tools such as ServiceNow or Jira.
- Monitor batch jobs, interfaces, alerts, and scheduled processes and ensure timely resolution of failures.
- Support application releases, patches, configuration changes, and deployment activities.
- Maintain technical documentation, troubleshooting guides, SOPs, and knowledge articles.
- Coordinate with logistics and business stakeholders to understand operational issues and provide timely solutions.
- Participate in 24x7 on-call/rotational support when required.
- Identify recurring issues and recommend automation or process improvements.
Required Technical Skills
- 4–8 years of experience in production/application support or technology operations.
- Experience supporting logistics, supply-chain, warehouse, transportation, or retail systems.
- Hands-on experience with WMS/TMS/ERP or logistics applications.
- Strong SQL skills for troubleshooting and data analysis.
- Experience with REST/SOAP APIs, EDI, XML/JSON, and system integrations.
- Knowledge of Linux/Unix and Windows environments.
- Experience with application and infrastructure monitoring tools.
- Experience with ServiceNow, Jira, or similar ITSM tools.
- Understanding of incident, problem, change, and release management.
- Knowledge of batch scheduling tools such as Control-M, Autosys, or equivalent is preferred.
- Familiarity with cloud platforms such as Azure or AWS is an advantage.
- Knowledge of scripting using Shell, Python, or PowerShell is desirable.
Logistics Domain Knowledge
- Warehouse Management Systems (WMS)
- Transportation Management Systems (TMS)
- Order Management Systems (OMS)
- Inventory management
- Shipment and delivery tracking
- Inbound/outbound logistics
- Pick, pack, ship processes
- Carrier and transportation integrations
- EDI transactions
- Supply-chain system integrations
More about this job
Responsibilities
Provide L1/L2 production support for logistics, warehouse, transportation, and supply-chain applications, including monitoring systems and integrations, troubleshooting incidents, and performing root-cause analysis. Coordinate with technical teams and business stakeholders, manage ITSM processes, support releases and scheduled jobs, maintain documentation, and identify opportunities for automation and improvement.
Requirements
Requires 4–8 years of production or application support experience, preferably supporting logistics, supply-chain, warehouse, transportation, or retail systems, with hands-on WMS, TMS, ERP, or logistics application experience. Candidates should have strong SQL skills, experience with APIs and integrations, familiarity with operating systems, monitoring and ITSM tools, and an understanding of incident, problem, change, and release management.
Skills
- Production Support
- Application Support
- Logistics Systems
- Warehouse Management Systems
- Enterprise Resource Planning
- SQL
- REST/SOAP APIs
- EDI
- System Integrations
- Incident Management
- Root-Cause Analysis
- Linux/Unix
- ITSM Tools
- Batch Scheduling
- Scripting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Logistics
- Transportation
- Software
- Customer Service & Support
Keywords
- Production Support
- Application Support
- Logistics
- Supply Chain
- Warehouse Management System (WMS)
- Enterprise Resource Planning (ERP)
- Order Management System (OMS)
- SQL
- REST APIs
- SOAP APIs
- EDI
- XML
- JSON
- Linux/Unix
- Windows
- ServiceNow
- Jira
- ITSM
- Control-M
- Autosys
- Azure
- AWS
- Shell
- Python
- PowerShell
- Incident Management
- Root-Cause Analysis
- Batch Scheduling
- Inventory Management