PEGA Support Engineer
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Job title: Pega Support Engineer
Location: Toronto, On
Duration: Long Term Contract
Job Description
Technical Support Analyst with Pega Skill What is the opportunity? Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting| you will be joining the BRAID Application Support team| What will you do? resolving issues in a timely fashion with a high level of customer satisfaction. Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business. Perform system health check| monitoring| alerting| and corresponding action as required. Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification. Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks. Responsible for ensuring the production and maintenance of high quality support documents and processes.Write simple SQL queries against database and generate reports.Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed?Must-haveExperience with Pega platform and Pega-based applications.Experience with architecture/process workflow analysis and design.Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.Excellent interpersonal and communication skills (verbal and written)Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDutyFlexibility to be part of a rotational on-call support model
More about this job
Responsibilities
Resolve application support issues, monitor system health, and investigate operational failures through to resolution, including root cause follow-up. Analyze monitoring and logging data, maintain support documentation and processes, write basic SQL queries and reports, and coordinate with technical and business teams.
Requirements
Requires experience with the Pega platform and Pega-based applications, plus workflow analysis and design. Candidates should have basic SQL, Unix, and job scheduling troubleshooting knowledge, experience with ELK, Dynatrace, and PagerDuty, strong communication and organizational skills, and flexibility for rotational on-call support.
Skills
- Pega
- Application Support
- Technical Support
- Workflow Analysis
- Workflow Design
- SQL
- Unix
- Job Scheduling
- ELK Stack
- Dynatrace
- PagerDuty
- System Monitoring
- Incident Investigation
- Root Cause Analysis
- Customer Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Pega
- Application Support
- Technical Support Analyst
- Workflow Analysis
- Workflow Design
- SQL
- Unix
- Job Scheduling
- ELK Stack
- Dynatrace
- PagerDuty
- System Health Checks
- System Monitoring
- Alerting
- Incident Management
- Operational Failure Investigation
- Root Cause Analysis
- Logging
- Dashboard Analysis
- Support Documentation
- Reporting
- On-Call Support
- Customer Satisfaction
- IT Operations