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Added 44 mins ago
RR
Android & Robotics Software Developer
Remote Robotic
Ottawa, ON · Kanata, ON
- $40 to $55 CAD / hour
- Contract
…term of the contract. Working directly with the Lead Software Engineer and product team, you will help shape technical decisions and deliver a reliable, field-ready…
Added 2 hours ago
R
Lead Automation Engineer
RBC
Toronto, ON
- Full-time
We are seeking an exceptional Principal Engineer to lead the design, development, and implementation of AI-driven software development lifecycle and intelligent automation solutions. This…
Added 2 hours ago
M
Software Engineer
Microsoft
Vancouver, BC
- Full-time
As a Software Engineer, you will contribute to software and platform capabilities that support data connectivity and transformation. You will work alongside engineers, product managers, and…
Added 2 hours ago
Q
FY27 Intern - Digital Design Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
Our early career programs are designed to attract inventive minds, offering a platform to contribute to our long-term innovation pipeline. You'll be part of a community that values…
Added 2 hours ago
E
Senior iOS Software Engineer
eBay
Toronto, ON
- Full-time
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around…
Added 2 hours ago
KA
Senior Databricks Engineer
KData AI
Toronto, ON
- Full-time
We are seeking an experienced Senior Databricks Engineer with a deep background in distributed data systems to architect, scale, and optimize enterprise-grade lakehouse solutions. In this…
Added 2 hours ago
PC
Azure Data Consultant, Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a Senior Associate, Azure Data Engineer, you will play a key role in designing and building data solutions on Azure. You will work closely with project teams to deliver high-quality data…
Added 2 hours ago
IG
Principal Platform Engineer
Insight Global
Vancouver, BC
- Full-time
Insight Global is seeking a Principal Platform Engineer for a global retailer to take technical ownership of and scale an enterprise AI platform within GCP.
Added 2 hours ago
RB
Lead Automation Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking an exceptional Principal Engineer to lead the design, development, and implementation of AI-driven software development lifecycle and intelligent automation solutions. This…
Added 3 hours ago
S
Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally…
Added 3 hours ago
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Senior Lead Data & AI Engineer
Vanguard
Toronto, ON
- Full-time
We are seeking an experienced Senior Lead Data & AI Engineer with 9-12+ years of experience in Data Engineering and modern cloud-based data platforms, with deep expertise in Databricks,…
Added 3 hours ago
C
Senior IT Systems Eng
Cognichip
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
We are hiring a Senior IT Systems Engineer to run and scale the systems that keep our team productive and secure across our Toronto and Redwood City offices and our remote staff. You will…
Added 3 hours ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 3 hours ago
AI/ML Engineer
Conviva
Toronto, ON
Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital…
Added 3 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 4 hours ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 4 hours ago
ES
Game Modes Software Engineer - EA SPORTS™ NHL
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Vancouver, BC
- Temporary
We are looking for an experienced software engineer in the Modes area, with a focus on improving scalability across platforms. Our Modes engineers develop and extend features in the game to…
Added 4 hours ago
R
Senior Staff Software Engineer, Platform
Rippling
Toronto, ON
- Full-time
We're hiring a Senior Staff Engineer to help define the future of Rippling's core platform and AI infrastructure. This is a rare opportunity to work on foundational systems that sit at the…
Added 4 hours ago
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Senior Cloud Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Are you passionate about building scalable, secure, and modern cloud solutions? We're looking for a Senior Cloud Engineer who can combine deep technical expertise with business insight to…
Added 4 hours ago
C
Software Developer
Cisco
Vancouver, BC
- Full-time
Senior Software Engineer (G10) – Job Description
Added 5 hours ago
C
Expert AI Engineering-CA
CN
Quebec, QC
- Full-time
…AI agents, intelligent workflows, reusable components, and platform-integrated services. The incumbent works across software engineering, data engineering, machine learning, and generative…
Added 5 hours ago
RI
Lead Oracle Artificial Intelligence
Raas Infotek
ON · Ontario, Canada
- Contract
Added 5 hours ago
AI
Senior L3 AI Engineer
Apptoza Inc.
Montreal, QC
- Full-time
Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini
Added 5 hours ago
Member IT Services - Senior Cloud and Infrastructure Engineer
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
We are currently recruiting for a Senior Cloud & Infrastructure Engineer to support our Information Technology – Cloud and Infrastructure team.
Added 5 hours ago
P
Azure Data Consultant, Senior Associate
PwC
Toronto, ON
- Full-time
As a Senior Associate, Azure Data Engineer, you will play a key role in designing and building data solutions on Azure. You will work closely with project teams to deliver high-quality data…

Apptoza Inc.

Senior L3 AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Senior L3 AI Engineer (JS-3)

Workplace type: Montreal, QB

Hybrid

Requirement: Immediate

Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate and resolve complex engineering issues across enterprise AI products, configure and support AI platforms and integrations, and safely evaluate and roll out new features. Own one product while supporting the broader portfolio, improve knowledge resources, train Level 2.5 staff, contribute to reliability reviews, and help develop an AI agent to automate support and QA tasks.

Requirements

Requires 6+ years in an enterprise engineering, platform, or senior technical support role, hands-on experience deploying and supporting AI/LLM products or Microsoft 365 at scale, and strong scripting and automation skills. Candidates should understand AI-related security and compliance controls, integrations across Microsoft 365, ServiceNow, and identity platforms, and have a bachelor's degree in a relevant field or equivalent experience; French is an asset for Montreal.

Skills

AI Platform Troubleshooting
Microsoft 365
Generative AI
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
AI Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Single Sign-On
SCIM
Power Platform
Root-Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
ChatGPT
Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Azure OpenAI
Microsoft Entra ID
Microsoft Purview
Data Loss Prevention
Power Platform
ServiceNow
Microsoft Graph API
Python
PowerShell
CI/CD
Large Language Models
Generative AI
AI Integrations
Connectors
Identity and Access Management
Single Sign-On
SCIM
Audit Logging
Responsible AI
Incident Management
Root-Cause Analysis
Knowledge Management
Follow-the-Sun Support

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