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Added 10 mins ago
NF
Renewable Energy Asset Manager
Natural Forces
Halifax, NS
- Full-time
Support troubleshooting efforts and provide technical oversight during equipment failures, major repairs, and performance investigations.
Added 10 mins ago
FG
Technical Specialist - Glazing and Building Envelope Systems
Flynn Group of Companies
Mississauga, ON
- Full-time
-Gather and analyze field data to support technical evaluations.
Added 10 mins ago
C
Business Development Manager
CAE
Ottawa, ON
- Full-time
Bachelor's degree in Engineering, Physics, Computer Science, Mathematics, or a related technical field, or equivalent practical experience.
Added 10 mins ago
B
Technicien.ne en vitre automobile - Lebeau
Belron
Kitchener, ON · Quebec, QC · Ste.-Foy, QC · Lebeau - Neufchatel
- Full-time
…sophisticated equipment every day alongside the finest experts in the field, we’d love to hear from…
Added 25 mins ago
TC
Senior Cyber Security Analyst (Temporary)
Tru Cooperative Bank
Langley (District), BC · Langley, BC
- $76,800 to $98,400 USD / year
- Temporary
…and control gaps. Supports external consultant engagements in support of Cyber Security…
Added 25 mins ago
FG
Technical Specialist - Glazing and Building Envelope Systems
Flynn Group of Companies
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
-Gather and analyze field data to support technical evaluations.
Added 25 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
…testing, perform readiness assessments, and leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to…
Added 25 mins ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Toronto, ON
- Full-time
Furthermore, the Asset Manager will oversee all dimensions of operating, including technical, commercial/contractual, regulatory, financial, and corporate & social responsibility, in line…
Added 25 mins ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Calgary, AB
- Full-time
Furthermore, the Asset Manager will oversee all dimensions of operating, including technical, commercial/contractual, regulatory, financial, and corporate & social responsibility, in line…
Added 25 mins ago
SD
Senior Technology Architect
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
infrastructure modernization, database support, middleware operations, and
Added 25 mins ago
SD
Senior Software Developer (Siebel CRM)
Symbiotic Digital
ON · Central Toronto (Moore Park / Summerhill East), Ontario
- Contract
post-implementation support and resolve technical issues.
Added 54 mins ago
Service Technician
Eastlink
Amherst, NS
Eastlink provides comprehensive in-house technical and safety training, mentoring, and ongoing development opportunities to ensure employees have the skills and support needed to succeed…
Added 54 mins ago
TA
Lead Product Manager, Real Time, Personalization, and AI
Treasure AI
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
Partner closely with engineering teams to define clear technical requirements and design scalable solutions.
Added 1 hour ago
AS
Configuration Management Specialist
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
Working within the Engineering and Integrated Logistics Support teams, you will coordinate configuration management activities and collaborate with stakeholders across AirPro, Airbus…
Added 1 hour ago
AS
Aircraft Maintenance Program & Reliability Specialist
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…CC295 Kingfisher fleet. Working within the Integrated Logistics Support (ILS) organization, you will evaluate maintenance program changes arising from technical directives and fleet…
Added 1 hour ago
CO
Leader, Interface, Permits, License, Approvals, and Agreements
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
…the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.…
Added 1 hour ago
E
APPLIED AI SOFTWARE DESIGNER
Ericsson
Ottawa, ON
- Full-time
Bachelor's or Master's degree in Computer Science, Software Engineering, Electrical Engineering, AI/ML, or a related technical field.
Added 1 hour ago
T
Analyste, soutien logistique intégré (SLI)/Integrated Logistic Support (ILS) Analyst
Textron
Mirabel, QC
- Full-time
Added 1 hour ago
B
Technicien.ne en vitre automobile - Lebeau
Belron
Quebec, QC · Ste.-Foy, QC · Lebeau - Beauport
- Full-time
…sophisticated equipment every day alongside the finest experts in the field, we’d love to hear from…
Added 1 hour ago
B
Automotive Glass Technician - Lebeau
Belron
Pointe-Claire, QC · Lebeau - Pointe-Claire
- Full-time
…sophisticated equipment every day alongside the finest experts in the field, we’d love to hear from…
Added 1 hour ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…Kearl Service and Maintenance Contract. This role combines field leadership, customer coordination, project support, maintenance oversight, and hands-on technical assistance, with a strong…
Added 1 hour ago
SM
Steel Studs & Metal Framing sales professional
Saturn Metal
Toronto, ON
- Full-time
…sales professional will provide product guidance, respond to technical and pricing inquiries, and maintain accurate records in the CRM system. The role also includes monitoring market…
Added 2 hours ago
S
Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
Support turnaround planning, incident response, and operational reliability, including scope development, technical reviews, field execution support, investigation of electrical issues, and…
Added 2 hours ago
C
Security Technician - Service
Convergint
Burnaby, BC
- Full-time
…Technician, you will be responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding…
Added 2 hours ago
C
Estimator - Building Automation
Convergint
Calgary, AB
- Full-time
…culture in our Calgary, AB location. In this role, you will support the sales team by analyzing project requirements, specifications, and technical documents to understand scope, risks, and…

Apptoza Inc.

Senior L3 AI Engineer

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Senior L3 AI Engineer (JS-3)

Workplace type: Montreal, QB

Hybrid

Requirement: Immediate

Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate and resolve complex engineering issues across enterprise AI products, configure and support AI platforms and integrations, and safely evaluate and roll out new features. Own one product while supporting the broader portfolio, improve knowledge resources, train Level 2.5 staff, contribute to reliability reviews, and help develop an AI agent to automate support and QA tasks.

Requirements

Requires 6+ years in an enterprise engineering, platform, or senior technical support role, hands-on experience deploying and supporting AI/LLM products or Microsoft 365 at scale, and strong scripting and automation skills. Candidates should understand AI-related security and compliance controls, integrations across Microsoft 365, ServiceNow, and identity platforms, and have a bachelor's degree in a relevant field or equivalent experience; French is an asset for Montreal.

Skills

AI Platform Troubleshooting
Microsoft 365
Generative AI
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
AI Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Single Sign-On
SCIM
Power Platform
Root-Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
ChatGPT
Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Azure OpenAI
Microsoft Entra ID
Microsoft Purview
Data Loss Prevention
Power Platform
ServiceNow
Microsoft Graph API
Python
PowerShell
CI/CD
Large Language Models
Generative AI
AI Integrations
Connectors
Identity and Access Management
Single Sign-On
SCIM
Audit Logging
Responsible AI
Incident Management
Root-Cause Analysis
Knowledge Management
Follow-the-Sun Support

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