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Added 39 mins ago
Copy of Senior Software Development Engineer in Test, ML
PlayStation Global
Waterloo, ON
PlayStation is seeking a Sr Software Development Engineer in Test, ML to join our Madison team and lead quality efforts for machine learning-powered products and services. You will partner…
Added 2 hours ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
The Lead Quality Engineer is responsible for creating and executing comprehensive end to end testing strategies and solutions, with focus on data validation, integrity testing, and quality…
Added 3 hours ago
B
Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
You will lead and mentor team members, supporting their growth into capable, productive, and valued professionals.
Added 3 hours ago
A
Power System Engineer
ABB
QC · Saint-Laurent, Quebec
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 4 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 4 hours ago
P&
Ingénieur(e) ou analyste, analyse d’opérabilité / Engineer or Analyst, Operability Analysis
Pratt & Whitney
Longueuil, QC
- Full-time
Added 5 hours ago
A
Power System Engineer
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 6 hours ago
RR
Android & Robotics Software Developer
Remote Robotic
Ottawa, ON · Kanata, ON
- $40 to $55 CAD / hour
- Contract
…application for the term of the contract. Working directly with the Lead Software Engineer and product team, you will help shape technical decisions and deliver a reliable, field-ready…
Added 6 hours ago
R
Founding Engineer, Build and Deployment
Rainharbor
Toronto, ON
- Full-time
…where a wrong answer is a broken commitment. You will be the engineer who makes sure it deserves that trust: helping shape the first release as it is built, proving it against its promises,…
Added 6 hours ago
RD
Platform Engineer
Randstad Digital Americas
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Contract
We are seeking an experienced Senior M365 Platform Engineer to join our team in Vancouver for a 12-month contract. In this role, you will lead the architecture, optimization, and automation…
Added 8 hours ago
Quality Control & Continuous Improvement Engineer
JDS Energy & Mining
Barkerville, BC
The Quality Control & Continuous Improvement Engineer is responsible for developing, implementing, and maintaining quality control systems and continuous improvement programs for…
Added 8 hours ago
S
Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally…
Added 8 hours ago
TR
Software Engineer
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Thomson Reuters is looking for a Software Engineer with an appetite to learn AI-code generation skills within our Editorial Tools & Services team.
Added 9 hours ago
C
Senior Java Engineer – Agentic AI Driven Development
Citi
Mississauga, ON
- Full-time
Lead the design, development, and implementation of complex middleware applications using Java and Spring Boot:Utilize AI-powered code generation tools (e.g., Devin, Copilot, Codex) to…
Added 9 hours ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 9 hours ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 9 hours ago
MG
Senior Mechanical Designer
MISTRAS Group
AB · Calgary, AB
- Full-time
…implementation of new technologies and electronics that will lead to increased workability, reliability, and continuous enhancement to Onstream’s pipeline inspection…
Added 10 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 10 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 10 hours ago
DO
Sr. Industrial Designer
Design Observer
Calgary, AB
- Full-time
…designed within the DIRTT DNA and product families. The Senior Lead Designer collaborates closely with cross-functional teams, including product managers, engineers, and researchers to…
Added 10 hours ago
AC
Sr. Product Development Engineer - Mechanical Design For Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Demonstrated ability to troubleshoot hardware, lead prototype builds, interpret test results, and resolve design or manufacturing issues.
Added 10 hours ago
M
Satellite Command & Data‑Handling (C&DH) System Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA is seeking a Satellite C&DH System Engineer to support and/or design, integrate, verify, and support the on‑board command, control and data management functions for current and…
Added 10 hours ago
M
Satellite Electrical Propulsion Systems Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA is seeking a Satellite Electrical Propulsion System Engineer to define, design, analyse, integrate, and verify electric propulsion (EP) subsystems (thrusters, power‑processing units,…
Added 10 hours ago
M
Satellite Design System Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Build SysML block models under the direction of the Lead System Engineer.

Apptoza Inc.

Senior L3 AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Senior L3 AI Engineer (JS-3)

Workplace type: Montreal, QB

Hybrid

Requirement: Immediate

Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate and resolve complex engineering issues across enterprise AI products, configure and support AI platforms and integrations, and safely evaluate and roll out new features. Own one product while supporting the broader portfolio, improve knowledge resources, train Level 2.5 staff, contribute to reliability reviews, and help develop an AI agent to automate support and QA tasks.

Requirements

Requires 6+ years in an enterprise engineering, platform, or senior technical support role, hands-on experience deploying and supporting AI/LLM products or Microsoft 365 at scale, and strong scripting and automation skills. Candidates should understand AI-related security and compliance controls, integrations across Microsoft 365, ServiceNow, and identity platforms, and have a bachelor's degree in a relevant field or equivalent experience; French is an asset for Montreal.

Skills

AI Platform Troubleshooting
Microsoft 365
Generative AI
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
AI Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Single Sign-On
SCIM
Power Platform
Root-Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
ChatGPT
Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Azure OpenAI
Microsoft Entra ID
Microsoft Purview
Data Loss Prevention
Power Platform
ServiceNow
Microsoft Graph API
Python
PowerShell
CI/CD
Large Language Models
Generative AI
AI Integrations
Connectors
Identity and Access Management
Single Sign-On
SCIM
Audit Logging
Responsible AI
Incident Management
Root-Cause Analysis
Knowledge Management
Follow-the-Sun Support

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