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Added 6 mins ago
TS
Operations Manager
TalentSphere Staffing Solutions
Kelowna, BC
- Full-time
We are looking for someone who is energized to focus on sales, engineering & operations including quality management and environmental compliance. This role will optimize core business…
Added 6 mins ago
GH
Residential Carpenter Sub Contractor
Genesis Health Clubs
Kitchener, ON
- Full-time
…Company since 1999 dedicated to excellent customer service and quality work. We have over 50% repeat/referral customer base and our business is…
Added 6 mins ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 6 mins ago
CO
Leader, Interface, Permits, License, Approvals, and Agreements
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
…in a manner that protects project scope, schedule, budget, quality, compliance, and long-term asset performance. Primary Duties…
Added 6 mins ago
Seating and Mobility Technician - Rehabilitation and Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Under the direction of an Occupational Therapist, Rehabilitation Engineer, or other primary healthcare provider, the seating and mobility technician is responsible for modifications of…
Added 36 mins ago
NQ
cryogenics engineer
Nord Quantique
Sherbrooke, QC
- Full-time
Added 36 mins ago
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Core Java, Apache Spark, Python
PeoplePilot
Montreal, QC
- $120,000 to $130,000 CAD / year
- Full-time
We are seeking a highly motivated and experienced Software Engineer with strong expertise in Core Java, Apache Spark, Python, SQL, and Linux to design, develop, and support scalable…
Added 51 mins ago
S
Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
Shell is seeking a Senior Electrical Engineer to join its team in Sarnia.
Added 1 hour ago
J
Mechanical engineer
JobsMedia.io
Sherbrooke, QC
- Full-time
Added 1 hour ago
J
Cryogenics engineer
JobsMedia.io
Sherbrooke, QC
- Full-time
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 1 hour ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
We have an opening for a Mechanical / Manufacturing Engineer working with our Manufacturing Engineering Team as outlined below:
Added 1 hour ago
MA
Lead / Principal Data Engineer - Snowflake & dbt
Mitra AI
Canada
- Contract
…who can go beyond implementing predefined requirements: an engineer who can identify problems, propose sound technical solutions, make informed implementation decisions, and deliver…
Added 1 hour ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Ensure data quality, consistency, and compliance with regulatory standards.
Added 1 hour ago
MP
Operating Engineer
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
The Operating Engineer is responsible for supporting, maintaining, and optimizing the operation of facility infrastructure and processing equipment to ensure safe, reliable, and efficient…
Added 1 hour ago
L
Senior Software Engineer - Data and AI Platforms
lululemon
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will design and build data systems, AI-enabled platform capabilities, and enterprise solutions that support multiple product teams, contributing to…
Added 2 hours ago
NB
Site Reliability Engineer
National Bank of Canada
Montreal, QC
- Full-time
…processes. We aim to offer you maximum flexibility to support your quality of life. This includes a hybrid work environment as well as a flexible and adaptable work schedule.The Bank values…
Added 2 hours ago
O
Solution Consultant Director, Partner channel
Omilia
Remote, Canada
- Remote
…pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategic deals, the Solution Consultant Director…
Added 2 hours ago
NQ
mechanical engineer
Nord Quantique
Sherbrooke, QC
- Full-time
Added 2 hours ago
SP
Software Engineering LMTS
Salesforce Partner Canada
Vancouver, BC
- Full-time
The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally…
Added 3 hours ago
Copy of Senior Software Development Engineer in Test, ML
PlayStation Global
Waterloo, ON
PlayStation is seeking a Sr Software Development Engineer in Test, ML to join our Madison team and lead quality efforts for machine learning-powered products and services. You will partner…
Added 4 hours ago
VT
Azure Data Engineer
Viva Tech Solutions
Toronto, ON
- Contract
Develop reusable Databricks notebooks, data transformation components, orchestration workflows, and automated data quality checks.
Added 4 hours ago
VT
Quality Engineer - AI Chatbot Validation
Viva Tech Solutions
Toronto, ON
- Contract
5+ years of relevant experience in Quality Engineering, Quality Assurance, test automation, or software development.
Added 4 hours ago
MM
Senior Project Engineer
Martin Marietta
Kenora, ON
- Full-time
Establish and maintain positive relationships with all contractors. Work to expand the quantity and quality of contractors available for bidding.
Added 5 hours ago
CE
Part Time Building Design Professional Engineer or Project Lead - Start at $60/hr.
CONTECH ENGINEERING, INC.
White Rock, BC
- Part-time
Role Description This part-time Building Design Professional Engineer or Project Lead role is an on-site position located in White Rock, BC, starting at $60 per hour. The professional will…

Apptoza Inc.

Senior L3 AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Senior L3 AI Engineer (JS-3)

Workplace type: Montreal, QB

Hybrid

Requirement: Immediate

Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate and resolve complex engineering issues across enterprise AI products, configure and support AI platforms and integrations, and safely evaluate and roll out new features. Own one product while supporting the broader portfolio, improve knowledge resources, train Level 2.5 staff, contribute to reliability reviews, and help develop an AI agent to automate support and QA tasks.

Requirements

Requires 6+ years in an enterprise engineering, platform, or senior technical support role, hands-on experience deploying and supporting AI/LLM products or Microsoft 365 at scale, and strong scripting and automation skills. Candidates should understand AI-related security and compliance controls, integrations across Microsoft 365, ServiceNow, and identity platforms, and have a bachelor's degree in a relevant field or equivalent experience; French is an asset for Montreal.

Skills

AI Platform Troubleshooting
Microsoft 365
Generative AI
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
AI Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Single Sign-On
SCIM
Power Platform
Root-Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
ChatGPT
Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Azure OpenAI
Microsoft Entra ID
Microsoft Purview
Data Loss Prevention
Power Platform
ServiceNow
Microsoft Graph API
Python
PowerShell
CI/CD
Large Language Models
Generative AI
AI Integrations
Connectors
Identity and Access Management
Single Sign-On
SCIM
Audit Logging
Responsible AI
Incident Management
Root-Cause Analysis
Knowledge Management
Follow-the-Sun Support

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