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Added 1 hour ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 1 hour ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 1 hour ago
AI
Quality Engineer (QE) / SDET – AI Chatbot Validation
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Design, develop, and maintain scalable test automation frameworks using Java, Python, or Groovy.
Added 1 hour ago
AE
Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Toronto, Ontario, CN
American Express
Toronto, ON
- Full-time
At American Express, we empower future technologists to learn, experiment, and make an impact from day one. As an AI Engineer Intern focused on AI Security Research in Enterprise Technology…
Added 2 hours ago
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Quality Engineer – AI Chatbot Validation
IMCS Group
ON · Ontario, Canada
- Contract
Design, develop, and maintain scalable test automation frameworks using Java, Python, or Groovy.
Added 2 hours ago
I
QA Engineer
Intersog
Remote, Canada
- Contract
- Remote
This QA Engineer role is focused on quality assurance for banking applications, with an emphasis on automation, platform reliability, and confidence in delivery. You will contribute to the…
Added 2 hours ago
I
QA Engineer
Intersog
Remote, Canada
- Contract
- Remote
This QA Engineer role is focused on quality assurance for banking applications, with an emphasis on automation, platform reliability, and confidence in delivery. You will contribute to the…
Added 2 hours ago
I
QA Engineer
Intersog
Remote, Canada
- Contract
- Remote
This QA Engineer role is focused on quality assurance for banking applications, with an emphasis on automation, platform reliability, and confidence in delivery. You will contribute to the…
Added 2 hours ago
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Satellite Flight Software (FSW) Systems Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Support the deployment of test‑automation tools and frameworks.
Added 2 hours ago
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Expert AI Engineering-CA
CN
Quebec, QC
- Full-time
…solutions that support CN's next generation of data, analytics, automation, and agentic capabilities. The role translates business opportunities into production-grade AI applications, AI…
Added 2 hours ago
PG
Software Engineer in Test
Pacer Group
Toronto, ON
- $40 to $45 CAD / hour
- Contract
5+ years of relevant experience in Quality Engineering, Quality Assurance, test automation, or software development.
Added 2 hours ago
RI
Lead Oracle Artificial Intelligence
Raas Infotek
ON · Ontario, Canada
- Contract
Design, configure, test, and deploy Oracle AI Agents using Oracle AI Agent Studio.
Added 2 hours ago
AI
Senior L3 AI Engineer
Apptoza Inc.
Montreal, QC
- Full-time
Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini
Added 2 hours ago
TI
Quality Engineer (QE) / SDET – AI Chatbot Validation
Tekgence Inc
Brampton, ON
- Contract
Design, develop, and maintain scalable test automation frameworks using Java, Python, or Groovy.
Added 2 hours ago
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Quality Assurance (QA) Analyst
Raise
Burnaby, BC
- Full-time
Identify and recommend opportunities for test automation, reusable validation scripts, and continuous QA process improvements.
Added 3 hours ago
R
Microsoft Azure Administrator/Developer
Raise
Burnaby, BC
- Full-time
Automate deployments of solutions between various environments (test, prod, etc.)
Added 3 hours ago
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Quality Assurance Tech III
Actalent
Vancouver, BC
- $45 to $50 CAD / hour
- Contract
We are seeking a talented and highly motivated Quality Assurance Engineer for a contract position. The ideal candidate possesses excellent communication skills, attention to detail, and has…
Added 3 hours ago
ST
AI Software Engineer
SS&C Technologies
Toronto, ON
- Full-time
Design, develop, test, and support scalable software applications and cloud-based solutions.
Added 3 hours ago
ST
AI Software Engineer
SS&C Technologies
Toronto, ON
- Full-time
Design, develop, test, and support scalable software applications and cloud-based solutions.
Added 3 hours ago
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Software Engineer II
TD
Toronto, ON
- Full-time
· Review Pull Requests for code quality, maintainability, security, performance, test coverage, and adherence to engineering standards.
Added 3 hours ago
KR
AI Delivery - Oracle Fusion AI
KTek Resourcing
Brampton, ON
- Contract
Design, configure, test, and deploy Oracle AI Agents using Oracle AI Agent Studio.
Added 4 hours ago
GeoComply Graduate Rotational Program (Technology)
GeoComply
Vancouver, BC
☐ AI and Automation: building tools that remove manual work
Added 4 hours ago
GeoComply Graduate Rotational Program (Customer, Growth, and Operations)
GeoComply
Vancouver, BC
☐ AI and Automation: building tools that remove manual work
Added 4 hours ago
Project Engineer- Centre Of Excellence
Aecon
Cambridge, ON
The COE Project Engineer position supports the welding initiatives of the Aecon Nuclear Centre of Excellence (COE) department. This department is responsible for three basic areas critical…
Added 4 hours ago
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Test and Validation Engineer - Contract
Humanoid
Burnaby, BC
- Full-time
We are looking for a Robotics Test & Validation Engineer to join our Vancouver team on a 6-month, full-time fixed-term contract, supporting the testing, characterization, and validation of…

Apptoza Inc.

Senior L3 AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Senior L3 AI Engineer (JS-3)

Workplace type: Montreal, QB

Hybrid

Requirement: Immediate

Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate and resolve complex engineering issues across enterprise AI products, configure and support AI platforms and integrations, and safely evaluate and roll out new features. Own one product while supporting the broader portfolio, improve knowledge resources, train Level 2.5 staff, contribute to reliability reviews, and help develop an AI agent to automate support and QA tasks.

Requirements

Requires 6+ years in an enterprise engineering, platform, or senior technical support role, hands-on experience deploying and supporting AI/LLM products or Microsoft 365 at scale, and strong scripting and automation skills. Candidates should understand AI-related security and compliance controls, integrations across Microsoft 365, ServiceNow, and identity platforms, and have a bachelor's degree in a relevant field or equivalent experience; French is an asset for Montreal.

Skills

AI Platform Troubleshooting
Microsoft 365
Generative AI
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
AI Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Single Sign-On
SCIM
Power Platform
Root-Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
ChatGPT
Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Azure OpenAI
Microsoft Entra ID
Microsoft Purview
Data Loss Prevention
Power Platform
ServiceNow
Microsoft Graph API
Python
PowerShell
CI/CD
Large Language Models
Generative AI
AI Integrations
Connectors
Identity and Access Management
Single Sign-On
SCIM
Audit Logging
Responsible AI
Incident Management
Root-Cause Analysis
Knowledge Management
Follow-the-Sun Support

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