Service Delivery Manager
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 8+ years of overall IT industry experience.
- Posting language
- English
- Posted
Original job description
Role: Service Delivery Manager
Location: Montreal, QC
Duration: Long Term Contract
Job Description:
8+ years of overall IT industry experience.
Proven experience in Service Delivery Management within enterprise environments.
Experience managing onsite and offshore delivery models and distributed teams.
Strong customer-facing experience, including stakeholder and escalation management.
Technical Skills
Azure Cloud Infrastructure (IaaS & PaaS)
Azure Operations and Governance
Incident, Problem, Change, and Service Request Management
Service Level Management (SLM)
Operational Reporting and Performance Monitoring
Cloud Infrastructure Operations
Risk and Compliance Management
Leadership Skills
Team Leadership and People Management
Stakeholder Management
Conflict Resolution and Escalation Handling
Resource Planning and Workforce Management
Continuous Service Improvement
Preferred Qualifications
ITIL Foundation Certification or higher.
Microsoft Certified: Azure Administrator Associate.
Microsoft Certified: Azure Solutions Architect Expert.
Experience supporting cloud transformation and modernization programs.
Familiarity with automation, DevOps practices, and cloud governance frameworks.
Key Responsibilities:
Serve as the primary point of contact for clients on all service delivery and operational matters.
Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction."
More about this job
Responsibilities
Act as the primary client contact for service delivery and operational matters, managing end-to-end Azure cloud infrastructure operations and ensuring compliance with SLAs, KPIs, governance standards, and other requirements. Monitor service performance, take corrective action, and lead continuous improvement initiatives to strengthen efficiency, reliability, and customer satisfaction.
Requirements
Requires 8+ years of IT industry experience and proven enterprise service delivery management experience, including oversight of onsite and offshore delivery models, distributed teams, and customer-facing stakeholder and escalation management. Relevant expertise includes Azure infrastructure and operations, IT service management, service levels, reporting, compliance, and leadership; ITIL and Microsoft Azure certifications are preferred.
Skills
- Azure Cloud Infrastructure
- Azure Operations and Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Operational Reporting
- Performance Monitoring
- Risk and Compliance Management
- Team Leadership
- Stakeholder Management
- Conflict Resolution
- Escalation Management
- Resource Planning
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
- Consulting
Keywords
- Service Delivery Management
- Azure Cloud Infrastructure
- Infrastructure as a Service
- Platform as a Service
- Azure Operations
- Azure Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Service Level Agreements
- Key Performance Indicators
- Operational Reporting
- Performance Monitoring
- Risk Management
- Compliance Management
- Onsite and Offshore Delivery
- Distributed Teams
- Stakeholder Management
- Escalation Management
- Resource Planning
- ITIL
- Microsoft Certified: Azure Administrator Associate
- Cloud Transformation
- Cloud Modernization
- DevOps