Service Delivery Manager - Bilingual
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 8+ years of overall IT industry experience.
- Posting language
- English
- Posted
Original job description
Service Delivery Manager - Bilingual
Montreal, QC
Onsite - Fulltime
Required Skills & Experience
8+ years of overall IT industry experience.
Proven experience in Service Delivery Management within enterprise environments.
Experience managing onsite and offshore delivery models and distributed teams.
Strong customer-facing experience, including stakeholder and escalation management.
Technical Skills
Azure Cloud Infrastructure (IaaS & PaaS)
Azure Operations and Governance
Incident, Problem, Change, and Service Request Management
Service Level Management (SLM)
Operational Reporting and Performance Monitoring
Cloud Infrastructure Operations
Risk and Compliance Management
Leadership Skills
Team Leadership and People Management
Stakeholder Management
Conflict Resolution and Escalation Handling
Resource Planning and Workforce Management
Continuous Service Improvement
Preferred Qualifications
ITIL Foundation Certification or higher.
Microsoft Certified: Azure Administrator Associate.
Microsoft Certified: Azure Solutions Architect Expert.
Experience supporting cloud transformation and modernization programs.
Familiarity with automation, DevOps practices, and cloud governance frameworks.
Key Responsibilities:
Serve as the primary point of contact for clients on all service delivery and operational matters.
Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.
More about this job
Responsibilities
Serve as the primary client contact for service delivery and operational matters, managing end-to-end Azure cloud infrastructure operations and related service management processes. Ensure SLA, KPI, governance, and compliance requirements are met, monitor performance, address service issues, and lead continuous improvement initiatives.
Requirements
Requires 8+ years of IT industry experience and proven enterprise service delivery management experience, including oversight of onsite and offshore teams and customer-facing stakeholder and escalation management. Preferred qualifications include ITIL Foundation or higher, Microsoft Azure certifications, and experience with cloud transformation, modernization, automation, DevOps, and cloud governance.
Skills
- Azure Cloud Infrastructure
- Azure Operations and Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Operational Reporting
- Performance Monitoring
- Risk and Compliance Management
- Team Leadership
- Stakeholder Management
- Escalation Management
- Resource Planning
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
Keywords
- Azure Cloud Infrastructure
- Infrastructure as a Service
- Platform as a Service
- Azure Operations
- Azure Governance
- Service Delivery Management
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Service Level Agreements
- Key Performance Indicators
- Operational Reporting
- Performance Monitoring
- Risk Management
- Compliance
- ITIL Foundation
- Microsoft Certified: Azure Administrator Associate
- Cloud Transformation
- Cloud Modernization
- Automation
- DevOps
- Cloud Governance Frameworks
- Onsite and Offshore Delivery
- Stakeholder Management