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Added 1 hour ago
M
RQ11824 - IT Enterprise Architect/Strategist - Senior
Maarut
Toronto, ON
- Contract
Architecture (EA) strategy and architect deliverables for the organization
Added 2 hours ago
CC
Teamcenter PLM Consultant
Cuatro Consulting Inc.
Mississauga, ON
- Full-time
…operations for sustainable growth. The company delivers end-to-end solutions across data migration, analytics, cybersecurity, cloud modernization, test automation, DevOps, CRM, and…
Added 2 hours ago
AC
Database Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 2 hours ago
AI
Service Delivery Manager - Bilingual
Apptoza Inc.
Montreal, QC
- Full-time
Microsoft Certified: Azure Solutions Architect Expert.
Added 2 hours ago
AC
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…(i.e., cloud-based) and on-premise applications, modern ERP solutions, integrations, data management, and reporting platforms. This role reinforces the organization’s transition to modern…
Added 2 hours ago
J
Chief Solution Architect (Pre-sales, AI + Data Transformation)
Jobgether
Canada
- Full-time
…and next steps. Our partner is looking for a Chief Solution Architect (Pre-sales, AI + Data Transformation) based in…
Added 2 hours ago
CT
Lead/Senior Data Engineer
Celebal Technologies
Ottawa, ON
- Contract
This role requires more than just moving data between systems. The successful candidate will act as a data product architect, transforming complex, messy operational data into trusted,…
Added 3 hours ago
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Canada
Collaborate with technical, functional, and cross-practice teams to deliver integrated Finance Transformation solutions and successful client outcomes.
Added 3 hours ago
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Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Toronto, ON
- Full-time
Collaborate with technical, functional, and cross-practice teams to deliver integrated Finance Transformation solutions and successful client outcomes.
Added 3 hours ago
UO
Senior Advanced Research Computing Systems Administrator
University of Victoria
Victoria, BC
- Internship
Reporting to the Manager and Architect of Advanced Research Computing Infrastructure, the Senior Advanced Research Computing Systems Administrator works as part of a team to design, build,…
Added 4 hours ago
B
Software Engineer - GPU Networking & Distributed Systems
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
In this role, you will go beyond network configuration to architect the software fabric that unifies thousands of GPUs into a cohesive operating system. While you will leverage the best of…
Added 4 hours ago
B
Forward Deployed Engineer
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
As a Forward Deployed Engineer at Baseten, you will partner directly with customers to architect, build, and deploy high-scale production AI applications on Baseten’s platform. You’ll own…
Added 4 hours ago
B
Software Engineer - GPU Networking & Distributed Systems
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
In this role, you will go beyond network configuration to architect the software fabric that unifies thousands of GPUs into a cohesive operating system. While you will leverage the best of…
Added 4 hours ago
M
Sr. Network Security Specialist
McKesson
Mississauga, ON
- Full-time
Architect and optimize firewall and perimeter security capabilities, including Palo Alto Networks, Zscaler, HPE Aruba EdgeConnect, secure internet gateways, and web proxy solutions.
Added 4 hours ago
C
Telecommunications Architecture Advisor
COFOMO
Quebec, QC
- Full-time
Design and certify telecommunications architectures and solutions, including local and wide area networks, telephony, video communications and data transmission services.
Added 5 hours ago
C
Technology Integration Architect
COFOMO
Quebec, QC
- Full-time
Concrete achievements related to the implementation or evolution of complex technological solutions;
Added 6 hours ago
LI
IT Enterprise Architect/Strategist
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior IT Enterprise Architect/Strategist to join the Enterprise Technology & Digital Standards (ETS) team…
Added 6 hours ago
M
IMA Systems Architect
MANNARINO
Montreal, QC
- Full-time
Ensure technical solutions align with aviation standards, platform constraints, and operational requirements.
Added 6 hours ago
E
AI DevOps Specialist (AI Enablement & Secure DevOps)
Experis
Canada
- Contract
Operational Scope: Support across global Hardware Platform Solutions (HPS) Design Centers and secure testing labs (including the Hardware Platform Solutions (HPS) Innovation Lab and local…
Added 7 hours ago
T
Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.
Added 7 hours ago
R
Product Owner – AI & Digital Innovation (Quality Control)
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
An integral part of achieving this vision is delivering innovative data solutions to the Pharma Technical Operations Quality and Compliance (PTQ) organization. Working at the direct…
Added 7 hours ago
W
Software Engineer - C++ / Python / Android / Java L1
Wipro
Ottawa, ON
- Full-time
Collaborate with cross-functional teams to understand requirements, implement solutions, and deliver high-quality software.
Added 7 hours ago
R
Sr. Salesforce Administrator/ Business Analyst
Recfront
Toronto, ON
- Contract
…successful candidate will assess business needs, recommend scalable solutions, and prioritize native Salesforce capabilities before custom…
Added 7 hours ago
ES
Expert(e) Réseaux & Sécurité Senior - Senior Network & Security Expert - Montréal
Equans Services Canada & US
Montreal, QC
- Full-time
Equans designs, installs, and delivers customized solutions to improve its customers’ equipment, systems and technical processes and optimize their use in the context of their energy,…

Apptoza Inc.

Service Delivery Manager - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Service Delivery Manager - Bilingual

Montreal, QC

Onsite - Fulltime

Required Skills & Experience

8+ years of overall IT industry experience.

Proven experience in Service Delivery Management within enterprise environments.

Experience managing onsite and offshore delivery models and distributed teams.

Strong customer-facing experience, including stakeholder and escalation management.

Technical Skills

Azure Cloud Infrastructure (IaaS & PaaS)

Azure Operations and Governance

Incident, Problem, Change, and Service Request Management

Service Level Management (SLM)

Operational Reporting and Performance Monitoring

Cloud Infrastructure Operations

Risk and Compliance Management

Leadership Skills

Team Leadership and People Management

Stakeholder Management

Conflict Resolution and Escalation Handling

Resource Planning and Workforce Management

Continuous Service Improvement

Preferred Qualifications

ITIL Foundation Certification or higher.

Microsoft Certified: Azure Administrator Associate.

Microsoft Certified: Azure Solutions Architect Expert.

Experience supporting cloud transformation and modernization programs.

Familiarity with automation, DevOps practices, and cloud governance frameworks.

Key Responsibilities:

Serve as the primary point of contact for clients on all service delivery and operational matters.

Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.

Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.

Monitor service performance and implement corrective actions to maintain service quality and operational excellence.

Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.

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More about this job

Responsibilities

Serve as the primary client contact for service delivery and operational matters, managing end-to-end Azure cloud infrastructure operations and related service management processes. Ensure SLA, KPI, governance, and compliance requirements are met, monitor performance, address service issues, and lead continuous improvement initiatives.

Requirements

Requires 8+ years of IT industry experience and proven enterprise service delivery management experience, including oversight of onsite and offshore teams and customer-facing stakeholder and escalation management. Preferred qualifications include ITIL Foundation or higher, Microsoft Azure certifications, and experience with cloud transformation, modernization, automation, DevOps, and cloud governance.

Skills

Azure Cloud Infrastructure
Azure Operations and Governance
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Reporting
Performance Monitoring
Risk and Compliance Management
Team Leadership
Stakeholder Management
Escalation Management
Resource Planning

Visa sponsorship

Not detected in the job text

Keywords

Azure Cloud Infrastructure
Infrastructure as a Service
Platform as a Service
Azure Operations
Azure Governance
Service Delivery Management
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
Operational Reporting
Performance Monitoring
Risk Management
Compliance
ITIL Foundation
Microsoft Certified: Azure Administrator Associate
Cloud Transformation
Cloud Modernization
Automation
DevOps
Cloud Governance Frameworks
Onsite and Offshore Delivery
Stakeholder Management

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